If you’ve recently bought something from Three Bird Nest and it’s not quite right, you’ll need to understand the Three Bird Nest return policy. This guide will walk you through everything you need to know to make a return or exchange smoothly and quickly.
We know returns can be a hassle. That’s why we’ve broken down the official rules into simple steps. You’ll learn about time limits, condition requirements, and how to get your refund or store credit. Let’s get started so you can resolve your return with no stress.
Three Bird Nest Return Policy
The core of the Three Bird Nest return policy is designed for store credit. Most items can be sent back within 30 days of when you receive them. It’s important that the items are unworn, unwashed, and still have their original tags attached.
Final sale items, however, cannot be returned. This is clearly marked on the product page when you shop. Always double-check this before you buy, especially during big sales.
What Can Be Returned?
Not all items are eligible for return. Here’s a quick list of what usually can and cannot be sent back.
- Regularly priced clothing and accessories (with tags).
- Jewelry that is unworn and in its original packaging.
- Home decor items that are unused and in original condition.
What Cannot Be Returned?
- Items marked “Final Sale” at checkout.
- Any item that has been worn, washed, or altered.
- Items without their original tags attached.
- Gift cards are also non-returnable, as you might expect.
The 30-Day Return Window
You have 30 days from the date your package was delivered to initiate a return. The clock starts ticking the day the delivery service marks it as “delivered.” We recommend you don’t wait until the last minute to start the process.
To be safe, aim to mail your return back within 25 days. This gives a buffer for mail processing and ensures it reaches their warehouse in time. Late returns are typically not accepted and will be sent back to you.
Condition is Key
For a return to be accepted, the item must be in its original, resalable condition. This is the most common reason returns get denied, so pay close attention.
- Unworn & Unwashed: No signs of wear, deodorant, perfume, or makeup.
- Tags Attached: All original tags and labels must be firmly on the item.
- Original Packaging: If it came with a dust bag or special box, include it.
- No Odors: The item should not smell like smoke, perfume, or laundry detergent.
Step-by-Step Return Process
Follow these steps carefully to ensure your return is processed without any delays or issues.
Step 1: Start Your Return Online
You must begin the return through your Three Bird Nest account. Don’t just mail the item back.
- Log into your account on the Three Bird Nest website.
- Go to “Order History” and find the order containing the item you want to return.
- Click “Return Items” and select the specific items from your order.
- Choose your reason for the return from the dropdown menu provided.
Step 2: Package Your Items Securely
Use a sturdy box or a padded mailer. Include the original packing slip if you still have it. It’s a good idea to use a shipping method that provides a tracking number. Three Bird Nest is not responsible for returns lost in the mail, so that tracking number is your proof.
Step 3: Ship It Back
Once your return request is approved, you’ll get a return authorization and instructions. You are responsible for the cost of return shipping unless the item was defective or the wrong item was sent to you. Drop the package off at the post office or your chosen carrier.
Step 4: Track and Wait for Processing
Keep your tracking number safe. Once the warehouse receives your return, it can take 7-10 business days for them to process it. You’ll recieve an email confirmation when your return is approved and your store credit is issued.
Exchanges and Special Cases
Three Bird Nest does not offer direct exchanges. The standard process is to return the item for store credit, then use that credit to purchase the new item you want. This is often faster than a traditional exchange system.
Returning a Gift
If you recieved a Three Bird Nest item as a gift, the process is similar. You’ll need the order number from the gifter. Use the “Return by Order Number” tool on the website. Store credit will typically be issued to the original form of payment, or as an e-gift card.
Defective or Incorrect Items
If your item arrived damaged, flawed, or is not what you ordered, contact Customer Service immediately. They will often provide a prepaid return label in these cases and will prioritize getting you the correct item or a full refund.
Take photos of the damage or the incorrect item as soon as you open the package. This provides helpful evidence if needed.
Understanding Your Refund (Store Credit)
Most returns result in store credit, not a cash refund. This credit is issued as an electronic gift card to your email.
How Store Credit Works
- The credit amount will be for the price you paid for the item.
- Original shipping charges are usually non-refundable.
- Return shipping fees, if you paid them, are not reimbursed.
- The credit does not expire, so you can use it whenever your ready.
When Might You Get a Cash Refund?
Refunds to your original payment method are less common but can happen in specific situations:
- The item was defective or incorrect (as mentioned above).
- The return is due to an error on Three Bird Nest’s part.
- Some promotional periods may have different rules; always check the details.
If a refund is issued, it can take 5-10 business days to appear on your bank or card statement after it’s processed.
Tips for a Hassle-Free Return
A little preparation makes the return process go smoothly.
- Try On Promptly: Try items as soon as they arrive while the return window is open.
- Save Everything: Keep the original packaging, tags, and receipt until your sure you’re keeping the item.
- Read Sale Terms: Sale items often have stricter return policies. “Final Sale” means exactly that.
- Contact Support for Issues: If your return is taking longer than expected, or you have a complex problem, email customer service politely with your order details.
International Return Policy
If you are ordering from outside the United States, the return process has some key differences.
- You are responsible for all international return shipping costs and any customs duties.
- It’s recommended to use a tracked and insured service due to the longer shipping distance.
- The 30-day window still applies, but it’s counted from the delivery date to your international address.
- Refunds for international orders, when applicable, may be subject to currency conversion fees.
Frequently Asked Questions (FAQ)
How long does it take to get my store credit?
After Three Bird Nest receives your return, please allow 7-10 business days for processing. You’ll get an email with your store credit code once it’s done.
Can I return something I bought on sale?
It depends. Regular sale items can usually be returned for store credit. However, items marked “Final Sale” at checkout cannot be returned for any reason. Always check the product page before buying.
What if I lost my original tags?
Items returned without their original tags are generally not accepted. The policy is strict on this point to ensure items are resalable. If the tags fell off but you still have them, you can safety-pin them back on securely.
Do I have to pay for return shipping?
Yes, in most cases, the customer is responsible for return shipping costs. The exception is if the return is due to a company error (like a wrong or defective item). They will then provide a prepaid label.
Where do I send my Three Bird Nest return?
You must get the official return address from your return authorization. Do not send returns to the corporate address. Using the provided label or address ensures it gets to the correct returns warehouse quickly.
Can I return jewelry?
Yes, unworn jewelry in its original packaging can be returned within the 30-day window. For hygiene reasons, earrings that have had the backs removed or worn are often considered final sale, so check the product details carefully.
My store credit email hasn’t arrived. What should I do?
First, check your spam or promotions folder. If it’s been more than 10 business days since your return was delivered, contact customer service with your return tracking number and order number for assistance.
We hope this detailed guide has answered all your questions about the Three Bird Nest return policy. By following the steps and condition requirements outlined here, you can ensure a positive resolution. Remember, the key is to act within 30 days, keep all tags on, and start the process through your online account. Happy shopping!