If you’ve ever bought a piece of gear that just didn’t fit right or perform as expected, knowing the Under Armour return policy is key to a stress-free solution. This guide breaks down everything you need to know about returning items to Under Armour, whether you shopped online or at a retail store.
We’ll cover the time frames, condition requirements, and step-by-step instructions to make your return as smooth as possible. Let’s get started.
Under Armour Return Policy
The standard Under Armour return policy gives you 60 days from the date of purchase to send back or bring back items for a refund. Items must be in new, unworn condition with all original tags and packaging. This 60-day window applies to purchases made both online at UnderArmour.com and at their physical retail and outlet stores.
It’s a fairly generous policy that gives you ample time to test gear in a safe, clean environment to ensure it meets your needs. Remember, the clock starts ticking on your purchase date, not when you receive the item.
What Items Are Final Sale?
Not everything can be returned. To avoid surprises, here are the items typically marked as final sale:
- Face masks and protective gear (for obvious health reasons).
- Personalized or customized items, like jerseys with a name and number.
- Items purchased from third-party retailers (you must return to the original store).
- Gift cards and downloadable software.
- Items marked “Final Sale” on the receipt or product page.
Condition of Returns
Under Armour is strict about condition. The item must look like it just came off the shelf. Here’s what that means:
- All original tags must be attached and intact.
- The item must be unworn, unwashed, and free of any stains, odors, or damage.
- It should be returned in its original packaging, including any boxes, bags, or documentation.
- Footwear should show no signs of wear on the sole or inside the shoe.
If an item is returned in used or damaged condition, Under Armour may refuse the refund or send the item back to you.
Return Methods: Online vs. In-Store
Your return method depends on where you made the purchase. The process is different for online and in-store buys.
Returning Online Purchases
For items bought on UnderArmour.com, you have two main options: returning by mail or to a store.
Option 1: Return by Mail (Prepaid Label)
- Log into your Under Armour account and go to “Order History.”
- Select the item(s) you wish to return and initiate the return.
- Print the provided prepaid return shipping label.
- Pack the item securely in its original packaging, attach the label, and drop it at a designated carrier location (like UPS).
- Once received, refunds are typically processed within 10 business days.
Option 2: Return In-Store
You can also return online purchases to any Under Armour Brand House or Factory House store. Just bring the item with its original packing and your order confirmation email or receipt. The refund is usually processed on the spot to your original payment method.
Returning In-Store Purchases
Items bought at a physical Under Armour store must generally be returned to a store, not by mail. Bring the item, the original receipt, and your payment card if possible. Store returns are processed immediately. Without a receipt, you may be offered store credit at the current selling price.
Refund Timeline and Methods
How and when you get your money back depends on your return method.
- In-Store Returns: Refunds are usually instant to your original payment card or given as cash if you paid with cash.
- Mail Returns: After Under Armour receives your package, allow up to 10 business days for processing. The refund will go back to your original payment method. You’ll recieve an email confirmation once it’s issued.
Note that shipping costs are typically non-refundable. Also, if you used a promo code, the refund amount will reflect the discounted price you actually paid.
The Under Armour Warranty and Defective Items
The standard 60-day return policy is for change-of-mind returns. But what if your gear has a manufacturing defect? Under Armour stands behind its products with a limited warranty.
If you discover a material or workmanship flaw, you can contact Under Armour Customer Service within 2 years of the purchase date. They will review the case and may offer a repair, replacement, or refund. You’ll likely need to provide proof of purchase and photos of the defect.
This is separate from the return policy and is handled on a case-by-case basis. It’s a good idea to reach out as soon as you notice the problem.
International Returns and Orders
Returning items from outside the United States involves different rules. If you ordered from a regional Under Armour site (like UnderArmour.ca for Canada or UnderArmour.co.uk for the UK), you must follow that country’s specific return policy.
Generally, international returns must be sent back to the regional warehouse they came from, often at the customer’s shipping expense. Time frames and conditions still apply. Always check the “Help” or “Returns” section of the website you ordered from for precise instructions.
Tips for a Successful Under Armour Return
Follow these tips to ensure your return goes without a hitch:
- Keep Everything: Don’t remove tags until you’re sure you’re keeping the item. Save all packaging and receipts.
- Act Quickly: Mark your calendar. 60 days can pass faster than you think, especially during a busy season.
- Inspect Upon Delivery: When your online order arrives, check it right away. This starts the 60-day period and lets you spot any immediate issues.
- Use Your Account: Shopping online with a registered Under Armour account makes tracking orders and initiating returns much simpler.
- Be Prepared for Restocking Fees: While not common for standard returns, some special order or clearance items might incur a fee. Always double-check the product page.
Under Armour Return Policy for Sale Items
Sale and clearance items are usually eligible for return under the same 60-day policy, provided they are in new condition. However, its always best to verify at the time of purchase, as some deeply discounted final sale items may be excluded. The refund amount will be the price you paid during the sale.
Exchanges vs. Returns
Under Armour primarily handles returns for refunds. If you need a different size or color, the easiest process is to:
- Return the original item for a refund following the standard procedure.
- Place a new order for the desired item.
This is often faster than waiting for a traditional exchange process. In physical stores, of course, you can usually do a direct exchange if the item is in stock.
Lost Returns and Tracking
When you return by mail, always use the provided prepaid label and get a drop-off receipt from the carrier. This receipt has your tracking number. Keep it until you see the refund in your account. If your refund hasn’t appeared after 15 business days from dropping off the package, use that tracking number to check the status and contact Under Armour customer service with the details.
Gift Returns and Gift Receipts
Returning a gift is straightforward if you have the gift receipt. Gifts returned with a gift receipt within 60 days will receive refund as a Under Armour gift card. Without any receipt, the return may be accepted for store credit at the item’s current lowest selling price, subject to manager approval.
The person who bought the gift will not be notified of the return. This makes it a discreet and convenient option for gift-givers and receivers alike.
Common Return Issues and How to Solve Them
Sometimes, things don’t go perfectly. Here are solutions to common problems:
- Past the 60-Day Window: Contact customer service. While not guaranteed, they may offer store credit or make an exception, especially if the item is unused.
- Missing Tags or Packaging: Your return may be rejected or you may recieve a partial refund. It’s best to contact customer service before sending it back to understand your options.
- Item on Your Doorstep Wasn’t What You Ordered: Contact customer service immediately with your order number and photos. They will usually provide a prepaid label for the wrong item and expedite the correct one.
- Refund to a Card You No Longer Have: The bank usually forwards the credit to your new account. If the refund bounces, Under Armour will typically issue it as a gift card. You can call your old bank to check on the transaction.
Contacting Under Armour Customer Service
For questions not covered here, you can reach Under Armour directly:
- Phone: 1-888-727-6687 (US and Canada).
- Live Chat: Available on the UnderArmour.com website during business hours.
- Help Center: The online Help Center has a wealth of articles and the option to submit an email inquiry.
Have your order number, product details, and any relevant photos ready when you contact them. This will speed up the process significantly.
Frequently Asked Questions (FAQ)
How long is the Under Armour return policy?
You have 60 days from the purchase date to return items in new, unworn condition with tags.
Can I return Under Armour without a receipt?
In stores, without a receipt you may be offered store credit at the item’s current price. For online returns, you need your order number, which is in your confirmation email.
Does Under Armour accept returns on worn shoes?
No. Shoes must be unworn with no marks on the soles or inside to be accepted for a return due to fit or style. Defective shoes are covered under warranty.
Are returns to Under Armour free?
Returns by mail using Under Armour’s prepaid label are free. If you choose your own carrier, you pay shipping. Returns to a store are always free.
What is Under Armour’s return policy for international orders?
You must follow the policy of the country’s website you ordered from. Returns often require a self-paid shipment to an international warehouse.
Can I return Under Armour to a outlet store?
Yes, you can return online purchases to an outlet (Factory House). Items bought at an outlet should be returned to an outlet for the smoothest process.
How do I start an Under Armour online return?
Log into your account on UnderArmour.com, go to “Order History,” select the item, and follow the prompts to generate a return label.
Does the Under Armour return policy apply to all products?
Most products are included, but face masks, customized gear, and items marked “Final Sale” cannot be returned.
Understanding the Under Armour return policy gives you confidence when you shop. By following the guidelines on time, condition, and method, you can ensure a positive experience, whether you’re swapping sizes after an online order or returning an unused gift. Always double-check your specific items and keep your documentation, and you’ll have no trouble managing your returns.