If you’ve ever bought something that didn’t fit or just wasn’t right, you know how important a good return policy is. So, what is American Eagle’s return policy? It’s designed to be straightforward, giving you flexibility and peace of mind with your purchases. This guide will walk you through everything you need to know, from time limits to condition requirements, so you can shop with confidence.
What Is American Eagle’s Return Policy
American Eagle Outfitters (AEO) offers a flexible return policy for items purchased from their stores or online. The core rule is simple: most unworn, unwashed merchandise with original tags and packaging can be returned within 60 days of purchase for a refund or exchange. You’ll need your original receipt or proof of purchase, like a packing slip or order confirmation email.
Refunds are typically issued to the original form of payment. If you used a gift card, you’ll get a new gift card. Store credit is another option, often given if you don’t have a receipt. This policy covers their main brands, including American Eagle and Aerie.
Key Points of the Standard Policy
- Time Frame: 60 days from the purchase date.
- Condition: Items must be unworn, unwashed, and have all original tags attached.
- Proof of Purchase: A receipt, packing slip, or order number is required.
- Original Payment: Refunds go back to the card, PayPal, or gift card used.
- Exclusions: Some items have different rules, which we’ll cover below.
Items With Special Return Conditions
Not everything follows the standard 60-day rule. It’s important to check the details for certain product categories before you buy.
Swimwear and Intimates
For hygiene reasons, swimwear and intimates (like bras and underwear) must have the original hygienic liner intact. If it’s removed or tampered with, the item cannot be returned. This is a common practice in retail.
Face Masks and Socks
Due to their nature, face masks and socks are typically final sale if the packaging is opened. If the package is sealed and unused, a return may be possible. Always check the product page for specific warnings.
Personalized Items
Any item that has been monogrammed, customized, or altered is considered final sale. You cannot return these items unless they arrive damaged or defective.
Clearance and Final Sale Items
Merchandise marked “Final Sale” or purchased from a clearance section is usually not returnable. This should be clearly marked at the time of purchase, both online and in stores.
How to Return an Online Order
Returning something you bought online is easy. You have two main options: by mail or in a store. Here’s a step-by-step breakdown for each method.
Option 1: Return by Mail (Using a Prepaid Label)
- Log into your AEO account and go to “Order History.”
- Select the item(s) you want to return and choose a reason.
- Print the provided prepaid return shipping label. If you don’t have a printer, you can use a QR code at certain drop-off locations.
- Pack the items securely in their original packaging if possible, with all tags attached. Include the packing slip.
- Attach the label to the box and drop it at a USPS location or an authorized drop-off point.
Once the return is received and processed at the warehouse, your refund will be issued. This can take 7-10 business days after they get the package. You’ll get a confirmation email.
Option 2: Return In-Store
- Bring the item(s) you wish to return to any American Eagle or Aerie store.
- Bring your original receipt, packing slip, or the order confirmation email on your phone.
- A store associate will process the return. You’ll get your refund on the spot if you paid with a card, or store credit if you don’t have proof of purchase.
In-store returns are often the fastest way to get your money back. It’s also more convenient if you have a store nearby.
How to Return an In-Store Purchase
If you bought something in a physical store, you should return it to a store. Bring the item and your receipt. The process is quick, and you’ll leave with your refund or exchange completed. Without a receipt, you may be offered store credit at the item’s current selling price, which could be lower than what you paid.
Understanding Refunds and Timelines
Knowing when your money will come back is crucial. The timeline depends entirely on your return method.
- In-Store Refunds: These are usually immediate for card payments. It may take 1-3 business days to appear on your bank statement.
- Online Returns (By Mail): Allow 7-10 business days for the return center to receive and process your package. Then, allow another 3-10 business days for the refund to post to your bank or PayPal. The whole process can take up to two weeks, sometimes longer during busy periods like holidays.
- Store Credit/Gift Cards: These are issued instantly, either as a physical card in-store or as an e-gift card via email for online returns.
What About Exchanges?
American Eagle makes exchanges simple. The best way to do an exchange is to visit a store. You can return the original item and immediately purchase the new size or color you want. For online orders, it’s often faster to process a return and then place a new order for the desired item, especially if you want to use a new promo code.
International Returns
If you’re outside the United States, return policies vary by country. Generally, you must return online orders to the regional warehouse they shipped from, often within 30 days. Shipping costs for international returns are usually the customer’s responsibility. Check the website for your specific country (like ae.ca for Canada) for exact details.
Tips for a Smooth Return Experience
- Keep Your Receipts: Take a photo of your paper receipt or make sure you save your email confirmations in a dedicated folder.
- Inspect Items Quickly: Try on clothes soon after they arrive. Don’t remove tags until your sure you’re keeping it.
- Use the Original Box: When mailing a return, using the original box and packaging can help prevent damage in transit.
- Track Your Return: When you mail something back, keep the USPS tracking number from the label until you see the refund in your account.
- Be Aware of Holiday Extensions: American Eagle often extends their return window for purchases made in November and December. Check their website for the official holiday policy announcement.
Common Problems and Solutions
Sometimes returns don’t go perfectly. Here’s how to handle common issues.
Lost Receipt or Order Number
Don’t panic. If you made the purchase in-store with a credit card, the associate can often look it up. For online orders, log into your account to find the order. Without any proof, you can typically still get store credit for the item’s current price.
Item Arrived Damaged or Defective
Contact American Eagle customer service immediately. You can do this by phone, online chat, or email. Provide photos of the damage and your order details. They will usually offer a free replacement or a full refund and may provide a prepaid label for you to send the damaged item back.
Return Past the 60-Day Window
The 60-day policy is firm for regular items. However, it never hurts to contact customer service or try a store if it’s only a few days late. They might make a one-time exception, especially if you’re a loyal customer, but this is not guaranteed.
Incorrect Refund Amount
If your refund is less than expected, it could be because the item was on sale when returned, or a restocking fee was applied (rare for AEO). Check your refund email for a breakdown. If it still seems wrong, contact customer service with your details.
American Eagle’s Return Policy vs. Competitors
How does AEO stack up? Their 60-day window is fairly standard. Brands like Urban Outfitters also offer 60 days, while Old Navy gives 30 days. AEO’s policy is generally considered customer-friendly, especially with the free prepaid return labels and easy in-store returns for online orders.
Frequently Asked Questions (FAQ)
Does American Eagle have free returns?
Yes, American Eagle provides a free prepaid return shipping label for online returns within the U.S. You can also return online orders to any store for free.
How long does it take to get a refund from American Eagle?
For in-store returns, refunds are instant to your card. For mailed returns, it takes 7-10 business days for processing after they receive the item, plus 3-10 business days for your bank to post it.
Can I return American Eagle items without the tags?
Items generally need the original tags attached for a full refund. Without tags, the return may be denied or you might only recieve store credit at the store’s discretion.
What is Aerie’s return policy?
Aerie follows the same 60-day return policy as American Eagle. The same conditions apply, especially for intimates and swimwear which require the hygienic liner to be intact.
Can I return sale items to American Eagle?
Yes, you can return sale items as long as they are not marked “Final Sale.” They must still be in new condition with tags within the 60-day period.
What if I got a gift from American Eagle?
Gifts can be returned or exchanged. You’ll need the gift receipt. Without a receipt, the store can usually look it up with the order number from the receipt or offer store credit for the current price.
Does American Eagle accept returns on worn items?
No, items must be unworn and unwashed. If an item is clearly worn, the return will likely be refused. This is to ensure hygiene and quality for all customers.
Understanding the return policy before you buy can save you a lot of hassle later. American Eagle’s policy is designed to be fair and flexible, allowing you to shop for your favorite jeans, tops, and loungewear without worry. Always double-check the rules for special items like swimsuits, and keep your proof of purchase safe. With this knowledge, you can make the most of your shopping experience and handle any returns smoothly and efficiently.