We’ve all been there. You order a gorgeous new outfit online, picturing how amazing you’ll look, only for it to arrive and not fit quite right or look different than you imagined. Or maybe you found the perfect pair of jeans in-store, but after getting them home, you change your mind. In these moments, a store’s return policy becomes incredibly important. It’s the safety net that gives you the confidence to shop, knowing that if something isn’t perfect, you have options.
That’s why staying informed about the new look return policy is so helpful for any savvy shopper. Whether you’re a loyal customer or considering your first purchase, knowing the ins and outs of how to send something back makes the entire shopping experience smoother and more stress-free. A clear and fair policy shows that a brand values its customers and stands behind its products.
What You Need to Know About the New Look Return Policy
At its core, the policy is designed to be straightforward and customer-friendly. Generally, you have a generous window of time to return items you’re not completely happy with. For most full-priced items, this period is 28 days from the date you receive your order. This gives you plenty of time to try things on at home, mix and match with your existing wardrobe, and be sure you love your new pieces.
It’s important to remember that the items you wish to return should be in their original, saleable condition. This means they shouldn’t be worn, washed, or damaged, and all original tags should still be attached. The item should be returned in its original packaging if possible, especially for footwear. Keeping these points in mind ensures your return process is quick and hassle-free.
Making Returns: Online vs. In-Store
One of the best features of the policy is the flexibility it offers. You can choose the method that is most convenient for you, whether that’s popping into a local store or sending a parcel back through the post.
If you have a New Look store nearby, returning an online order in person is often the fastest way. Simply bring the item(s) you wish to return, along with your original order confirmation email or the returns note that came with your parcel. The staff will be able to process the return for you right there, and your refund is typically issued very quickly. This is a great option if you want immediate confirmation that everything is sorted.
For those who prefer or need to return by post, the process is also simple. You can use the returns portal on the New Look website to initiate the process. You’ll need your order number and email address. The website will guide you through printing a returns label. It’s crucial to securely package your items, attach the label, and drop the parcel off at a designated drop-off point, which is often a local Post Office. Remember to keep your proof of postage until you receive confirmation that your return has been received!
Getting Your Money Back: Refunds and Exchanges
Once your return is received and processed, the refund will be issued back to the original payment method you used for the purchase. It’s good to be aware that it can take a few business days for the refund to show up in your account, depending on your bank or card provider. If you paid with a gift card, the refund will typically be issued as a new e-gift card.
If you’re looking for an exchange, the easiest route is usually to visit a store. The staff can help you find the correct size or a different colour. For online exchanges, it’s often recommended to process a return for a refund and then place a new order for the item you want. This ensures you get the specific product you’re after and can be faster than waiting for a direct exchange to be processed through the warehouse.
Items With Special Return Conditions
While most items fall under the standard 28-day policy, there are a few exceptions worth noting. Always check the product description at the time of purchase for any specific guidelines.
For hygiene and safety reasons, items like pierced earrings and face coverings cannot be returned unless they are faulty. This is a standard practice across most retailers. Similarly, if you purchase any cosmetics, it’s a good idea to check their specific policy on these items, as they may also have special conditions. If you receive an item that is faulty or incorrect, you should contact customer service immediately so they can make it right for you.
Tips for a Smooth Return Experience
A little bit of preparation can make the return process incredibly easy. First, when your order arrives, try on the items as soon as you can. This ensures you’re still within the return window if you need to make a decision. Keep all the packaging and tags with the items until you are sure you are going to keep them. It’s also very helpful to hold onto your order confirmation email until you are completely satisfied with your purchase, as it contains all the essential information you’ll need for a return.
Finally, if you have any questions at all, don’t hesitate to check the New Look website’s help section or contact their customer service team. They are there to help and can provide the most up-to-date information.
Shopping With Confidence
Knowing the details of a return policy truly changes how you shop. It removes the worry and allows you to focus on finding pieces that you genuinely love and that work for your lifestyle. The New Look return policy is built to offer that peace of mind, providing clear guidelines and flexible options whether you shop online or in person. By keeping these key points in mind—the 28-day window, the condition of items, and your return method choices—you can shop with total confidence, making your next fashion find all the more enjoyable.