Pure Hockey Return Policy

If you’ve ever bought hockey gear that just didn’t work out, you know how important a good return policy is. Understanding the Pure Hockey return policy is key to shopping with confidence, whether you’re online or in-store.

This guide breaks down everything you need to know. We’ll cover time limits, condition rules, and how to start a return. You’ll get clear steps to make the process smooth and easy.

The core policy is designed to be straightforward. You have 30 days from the date of purchase to return most items for a refund or exchange. The items must be in new, unused condition with all original tags and packaging.

This applies to purchases made both online and at Pure Hockey retail stores. Having your receipt or order number ready is crucial for a fast process.

What Items Can Be Returned?

Most products from Pure Hockey are eligible for return within the 30-day window. This includes:

Skates (unsharpened and unworn)
Sticks (with intact, unbroken warranty seals)
Protective gear (helmets, gloves, shin guards, etc.)
Apparel (jerseys, pants, base layers, socks)
Accessories (tape, bags, water bottles, skate guards)

It’s always a good idea to try on gear carefully on a clean surface to ensure it can be returned. Once an item shows signs of use, the return may be refused.

What Items Are Non-Returnable?

For safety and hygiene reasons, certain items cannot be returned. This is standard across most sporting goods retailers.

Opened or used skate blades: Once sharpened, skates cannot be returned.
Personalized/customized items: This includes jerseys with custom names and numbers.
Opened undergarments or socks: For obvious hygiene concerns.
Damaged safety equipment: Any helmet or item where the protective integrity could be compromised.
Clearance or final sale items: These are typically marked as such at the time of purchase.

Condition Requirements for Returns

The “new and unused” condition is the most important part of the policy. Here’s what that means in practice:

All original manufacturer tags must be attached and not cut off.
Items must be in the original packaging, if applicable (like for sticks or some accessories).
There should be no marks, scuffs, dirt, or odors on the product.
For sticks, the warranty seal near the blade must be completely intact. If it’s broken, the stick is considered used.

How to Return an Item to Pure Hockey

The process differs slightly depending on where you made your purchase. Follow these steps to ensure your return is handled quickly.

Returning an Online Purchase

This is the most common method. Pure Hockey uses a simple online system to generate a return label.

Log into your Pure Hockey account. Go to “Order History” to find the order containing the item you wish to return.
Initiate the return. Select the item(s) and provide a reason for the return. The system will guide you.
Print your prepaid return label. You will receive a return authorization (RMA) number and a UPS prepaid shipping label. Do not ship the item without this label and RMA.
Pack the item securely. Place the item in its original packaging, then in a shipping box. Include the original packing slip or a copy of your receipt.
Attach the label and ship. Drop the package off at a UPS location. Keep your tracking number for reference.

Refunds are usually processed within 5-10 business days after the return is recieved at their warehouse. The refund will go back to your original payment method.

Returning an In-Store Purchase

You can return items bought in a physical Pure Hockey store to any retail location. This is often the fastest way to get an exchange or refund.

Bring the item and receipt. The original receipt is very important for in-store returns. If you don’t have it, they may be able to look it up with the credit card you used.
Ensure the item meets condition requirements. The store staff will check that tags are on and the item is unused.
Choose your refund method. You can typically get a refund to your original payment, store credit, or make an exchange on the spot.

If you bought the item online but want to return it to a store, you should contact customer service first. They can usually facilitate this, making it a convenient option.

Understanding Refunds and Exchanges

Refund Processing Timelines

How long it takes to get your money back depends on your return method.

In-store refunds: These are often immediate if returning to the original payment card. Cash purchases will be refunded in cash.
Online refunds: Once the warehouse receives and inspects your return, processing begins. It takes 5-10 business days for the refund to post to your bank or credit card account. The shipping carrier’s transit time is not included in this.

Exchange Process

Exchanging for a different size, model, or color is simple.

In-store: Simply bring the item in and pick out the new one. You’ll pay any price difference.
Online: The easiest method is to process a return for a refund, then place a new order for the correct item. You can contact customer service to see if they can hold a new item for you while the return is in transit, but this isn’t guaranteed.

What About Return Shipping Costs?

Pure Hockey typically provides a prepaid return label for online orders, meaning returns are free. However, there can be exceptions.

Free returns: Most standard returns within the 30-day window qualify for a free prepaid label.
Possible restocking fees: For large or heavy items, or in specific cases outlined at purchase, a restocking fee might apply. This is rare but check your order details.
International returns: Customers outside the United States are usually responsible for return shipping costs and any customs duties.

Tips for a Smooth Return Experience

A little preparation can prevent headaches and delays.

Before You Buy

Know your sizing. Use Pure Hockey’s sizing charts and guides carefully. Measure your feet for skates using their instructions.
Read product reviews. Other customers often mention fit and performance quirks.
Consider in-store fitting. If you have a store nearby, getting fitted by a expert is the best way to avoid returns.

When You Receive Your Order

Inspect items immediately. Don’t wait until day 29 to open the box. Check for any defects or damage right away.
Try on gear carefully. Wear clean socks for skates, and try protective gear over clothing on a clean carpet. Avoid any activity that could leave marks.
Keep all packaging and tags. Until you’re sure you’re keeping the item, leave everything attached and save the box.

If You Need to Initiate a Return

Act quickly. Don’t delay starting the process once you know something isn’t right.
Use the correct return portal. Start from your order history on the Pure Hockey website for online purchases.
Package items well. Prevent damage in transit by using a sturdy box and adequate padding. A damaged return won’t be accepted.
Keep your tracking number. This is your proof of shipment if any questions arise.

Special Circumstances and Exceptions

Defective or Damaged Items

If an item arrives defective or damaged, the process is different. Contact Pure Hockey customer service immediately. They will likely offer a replacement or refund without requiring you to use the standard return portal. You should provide photos of the damage or defect to speed things up.

Returns Without a Receipt

If you’ve lost your receipt, all is not lost. For in-store purchases, they may be able to lookup the transaction with the credit card you used. For online orders, your account order history serves as your receipt. If you bought as a guest, you’ll need the order number from your confirmation email. Without any proof of purchase, you may only be offered the current selling price as store credit, or the return may be denied.

Extended Holiday Return Policy

Pure Hockey often extends its return window during the winter holiday season. Purchases made in November and December might have a return deadline in January. Always check the website’s policy page during the holidays for the exact dates and terms. This is a great benefit for buying gifts early.

Frequently Asked Questions (FAQ)

How long is the Pure Hockey return period?

For most items, you have 30 days from the purchase date to return them. The holiday season may have an extended window.

Can I return skates after they have been sharpened?

No. Once skates have been sharpened, they are considered used and are not eligible for return. Be absolutly sure of fit and model before getting them sharpened.

Does Pure Hockey accept returns on hockey sticks?

Yes, but only if the manufacturer’s warranty seal is fully intact and unbroken. Once that seal is broken from shooting or handling, the stick cannot be returned.

What is Pure Hockey’s return policy for online orders?

You can start a return through your account on their website within 30 days. They provide a prepaid return label for most items. Items must be new with tags in original packaging.

Can I return an online purchase to a Pure Hockey store?

Often, yes. It’s best to call your local store or customer service first to confirm they can handle the return and to bring any necessary documentation like your order confirmation.

Are there any return fees?

Most returns are free with the prepaid label. However, for certain large or special order items, a restocking fee might apply. This information should be provided at the time of purchase.

How long do refunds from Pure Hockey take?

After they receive your return at the warehouse, it takes 5-10 business days for the refund to be processed back to your original payment method. In-store refunds are much faster.

Can I exchange an item for a different size?

Yes. In-store exchanges are simple. For online orders, it’s usually fastest to process a return and then place a new order for the correct size to ensure you get the item before it sells out.

What if my item is defective?

Contact customer service right away. Do not use the standard return portal. They will guide you through a separate process for damaged or defective merchandise and will usually cover all shipping costs.

Knowing the Pure Hockey return policy inside and out makes you a smarter shopper. You can buy the gear you need with the peace of mind that if it isn’t quite right, you have a clear path to a solution. Always remember the key points: the 30-day window, the requirement for new/unused condition with tags, and the importance of starting your return through the proper channel. When in doubt, reaching out to their customer service team or your local store is the best step to get your specific questions answered. With this knowledge, you’re ready to hit the ice with confidence.