Finding the perfect decorative accent for your home is a wonderful feeling. You’ve discovered that beautiful vase, the cozy throw pillow, or the charming wall art that seems to complete a room. But what happens when you get it home and it doesn’t fit, the color is slightly different in your lighting, or it simply doesn’t spark the same joy? Knowing the store’s return guidelines before you buy can make all the difference in your shopping experience.
When it comes to home decor, Kirkland’s offers a wide array of unique and seasonal items that make it a favorite destination for many. Their approach to returns and exchanges is designed with the customer in mind, offering a reasonable window to make a decision. Having a clear grasp of the kirklands return policy means you can shop with confidence, knowing you have options if your purchase doesn’t work out as planned.
What You Need to Know About the Kirklands Return Policy
The cornerstone of the Kirklands return policy is a 30-day window for most items. From the date of your purchase, you have a full month to return or exchange your item, provided it is in its original condition. This means the product should be unused, unassembled, and in its original packaging with all tags and parts included. This timeframe is fairly standard and gives you a few weeks to decide if that new lamp or piece of art is truly the right fit for your space.
To process your return, you will need your original receipt or the packing slip that came with your online order. This is the simplest way to verify your purchase and ensure you receive your refund in the original form of payment. If you don’t have a receipt, don’t worry just yet. Kirkland’s may be able to look up your purchase using the credit card you used or offer you an exchange or merchandise credit for the current selling price.
Items That Have Special Return Considerations
While most of the store’s offerings fall under the standard 30-day policy, there are a few important exceptions. Being aware of these can save you from a surprise at the returns desk.
Seasonal and holiday merchandise often have a more specific return deadline. Typically, these items must be returned within 30 days of the holiday for which they were purchased. For example, a Christmas decoration would likely need to be returned by the end of January. It’s always a good idea to check your receipt or ask a team member at the time of purchase for the exact dates.
Furniture and rugs are another category to note. Due to their size and nature, they are also subject to the 30-day return policy. Because these are larger investments, it’s especially important to inspect them thoroughly upon delivery or pickup to ensure there is no damage. If an item arrives damaged, you should contact customer service immediately to arrange for a replacement or return.
Navigating Returns Without a Receipt
We’ve all been there—the receipt goes missing, or it gets tossed out with the shopping bag. If you find yourself needing to return a Kirkland’s item without proof of purchase, you still have options. The store will typically do a lookup using the credit or debit card you used for the transaction. If that isn’t possible, they will often process the return as an exchange for the same item or issue a merchandise credit for the item’s current selling price.
This merchandise credit can be used for future purchases in-store. While it may not be a cash refund, it still allows you to find something you love without losing the value of your original purchase. This flexible approach helps ensure your gift or personal buy doesn’t go to waste.
How to Process Your Return Smoothly
To make your return experience as quick and easy as possible, a little preparation goes a long way. First, gather everything that came with the item. This includes the original packaging, any instruction manuals, and all parts or pieces. For items that required assembly, you will need to disassemble them safely to return them.
Bring your government-issued photo ID along with your receipt. This is a standard practice for many retailers, especially for returns without a receipt, to help prevent fraud. Then, simply take your item and documentation to any Kirkland’s store location. The friendly team members will be able to guide you through the rest.
Handling Online Purchases and Shipping
Returning an item you bought online is also straightforward. You have two choices: you can return it by mail or take it to your local Kirkland’s store. Returning an item in-store is often the fastest method, as your refund can be processed immediately. If you choose to ship it, you will need to contact Kirkland’s customer service to initiate the return and get a Return Merchandise Authorization (RMA) number.
It’s important to know that for returns shipped back to the warehouse, the cost of return shipping is generally your responsibility and will be deducted from your refund amount. The item must be in its original, sellable condition and you should use a trackable shipping method to ensure it arrives safely.
A Few Helpful Tips for a Stress-Free Experience
To make the most of the Kirklands return guidelines, keep these final tips in mind. Always double-check the return timeframe for seasonal items, as it can differ from the standard policy. When you buy something, especially a gift, consider keeping the receipt with the item or in a dedicated folder until you’re sure it’s a keeper. For larger items like furniture, open the boxes and inspect them as soon as you can to avoid discovering an issue after the return window has closed.
Ultimately, the goal of the policy is to ensure you are happy with your Kirkland’s finds. By understanding the simple 30-day rule, knowing the exceptions for seasonal goods and furniture, and keeping your receipt handy, you can shop for your home with peace of mind, knowing that the company stands behind its products.