There’s a special kind of confidence that comes from wearing a pair of jeans or a shirt that fits just right. You feel comfortable, capable, and ready for the day. But what happens when that perfect item arrives and it’s not so perfect after all? Maybe the boots are a half-size too small, or the jacket isn’t the color you expected. This is where a clear and customer-friendly returns policy becomes just as important as the product itself. For fans of western-inspired work and lifestyle wear, navigating the ariat returns process is a key part of the shopping experience.
Knowing the ins and outs of how to send something back can make all the difference between a minor inconvenience and a major frustration. Whether you’re a longtime customer or considering your first purchase, having a clear understanding of the policy gives you the freedom to shop with peace of mind. It allows you to order that new pair of work pants in two sizes to find your best fit, knowing that the process to return one of them is straightforward and fair.
Getting to Know the ARIAT Return Policy
At its core, the ARIAT return policy is designed to be quite accommodating. They generally offer a 60-day window from the date of purchase for you to initiate a return for a full refund to your original payment method. This is a generous timeframe that gives you ample opportunity to try on your items, ensure they work for your needs, and make a decision without feeling rushed. It’s important to note that the items must be in new, unworn condition with all original tags attached.
This means you can’t break in a new pair of boots on the ranch for a week and then send them back. The products should be in a resalable state. For online purchases, the process typically involves logging into your account on their website, accessing your order history, and starting the return from there. You’ll often be able to print a prepaid shipping label, making the logistics simple and often free of charge.
What About Worn or Defective Items?
This is where things can get a little more specific. The policy for new, unused items is clear, but what if you’ve worn your new gear and discovered a problem? ARIAT is known for its quality and durability, but sometimes a manufacturing defect can slip through. If you find a loose seam, a faulty zipper, or any other issue that is clearly the result of a flaw in workmanship, you should contact their customer service team directly.
They have a dedicated process for handling defective merchandise and will typically work with you to find a solution, which may involve a repair, replacement, or refund. It’s always a good idea to reach out as soon as you notice the issue and be prepared to provide photos or a detailed description of the defect. For items that have been worn and are simply not holding up as you expected, it’s still worth a conversation with their support team to see what options might be available.
A Smooth Process for Your ARIAT Returns
To ensure your return goes through without a hitch, a little preparation goes a long way. First, always keep your original receipt, packing slip, or order confirmation email. This is your proof of purchase and is essential for processing any return or exchange. When packing the item, use the original box and packaging if possible. This helps protect the product during its journey back to the warehouse and presents it in its original condition.
If you no longer have the original box, any sturdy shipping box will do. Make sure to include the return form or the RMA (Return Merchandise Authorization) number if one was provided. Securely seal the package and attach the prepaid shipping label if you were given one. Dropping the package off at the designated carrier and keeping your drop-off receipt until the return is processed is the final, crucial step. This gives you a tracking number and proof that you sent the package.
Exchanges and Special Circumstances
Sometimes you don’t want your money back; you just want a different size or color. ARIAT’s exchange process is generally integrated with their standard return procedure. The most common and efficient method is to process a return for the original item and then place a new order for the correct size or style you want. This ensures you get the item you desire quickly, without waiting for the original return to be fully processed before the exchange is shipped.
It’s also wise to be aware of any exceptions to the standard policy. Final sale items, which are often heavily discounted, are typically marked as non-returnable. This is a standard practice across much of the retail industry. Additionally, for hygiene reasons, certain items like socks may have different return guidelines. Always double-check the product page at the time of purchase for any specific notes on returns.
Making Returns Work for You
Ultimately, a transparent return policy is a sign of a brand that stands behind its products. It removes the risk from shopping, especially online where you can’t try things on first. By familiarizing yourself with the details of the policy, you can shop the extensive ARIAT catalog with confidence. You can invest in that high-quality riding jacket or a new pair of performance jeans, secure in the knowledge that if something isn’t right, you have a clear path to a resolution.
Taking a few minutes to understand the timeframe, condition requirements, and simple steps involved can save you time and ensure a positive experience. This peace of mind allows you to focus on what matters most: finding the durable, comfortable, and stylish gear that helps you perform your best, whether you’re in the arena, on the job, or simply enjoying your day.