If you’ve bought something from an Under Armour outlet store or online, knowing the Under Armour outlet return policy is key for a smooth experience. This guide breaks down everything you need to know about returning items, so you can shop with confidence.
We’ll cover the timeframes, condition requirements, and step-by-step instructions for both in-store and online returns. Whether you got the wrong size or a gift that wasn’t quite right, understanding the policy makes the process simple.
Under Armour Outlet Return Policy
The Under Armour outlet return policy is designed to be straightforward. In general, you can return most items within 60 days of purchase for a refund or exchange. The items must be in new, unworn condition with all original tags and packaging attached.
This policy applies to purchases made both at physical Under Armour outlet stores and through the Under Armour outlet website. There are some important details and exceptions to keep in mind, which we will detail in the sections below.
Key Timeframes and Deadlines
You have 60 days from the date of purchase to initiate a return. This is a generous window compared to many retailers. It gives you plenty of time to decide if an item is right for you.
It’s crucial to note that the 60-day clock starts on the purchase date, not when you receive the item. For online orders, mark your calendar from the day your order was confirmed. Starting the process early is always a good idea to avoid any last-minute issues.
Condition of Items for Return
For a return to be accepted, the item must be in its original state. This means:
- Unworn, unwashed, and free of any odors or stains.
- All original tags and labels are still attached securely.
- The item is in its original packaging, if possible (especially for footwear).
Items that show signs of wear or have had tags removed will likely be denied. The goal is to ensure the product can be resold as new. Always try on items carefully over a carpet or clean surface to preserve their condition.
What Items Are Final Sale?
Not everything can be returned. The Under Armour outlet return policy, like most, has final sale items. These are typically marked as such at the time of purchase. Common final sale items include:
- Clearance or heavily discounted items (often indicated by a special price tag).
- Personalized or customized products.
- Underwear, swimwear, and hosiery for hygiene reasons (unless defective).
- Gift cards.
Always double-check your receipt or the online product page for final sale notices. If your unsure, ask a store associate or check the website’s help section before buying.
Proof of Purchase Required
You must provide proof of purchase for any return. This is non-negotiable. Acceptable forms include:
- The original sales receipt from an outlet store.
- The packing slip from an online order.
- The order confirmation email for online purchases.
- A gift receipt, if applicable.
Without proof of purchase, Under Armour may deny the return or only offer store credit at the current selling price, which could be lower than what you paid. It’s a good habit to keep receipts with your purchase until your sure you’re keeping it.
Refund Methods and Timing
How you get your money back depends on how you paid and where you return the item.
Returns to an Outlet Store
- If you paid with a credit/debit card, the refund will go back to that card. It usually appears within 3-10 business days, depending on your bank.
- Cash purchases will be refunded in cash.
- Returns with a gift receipt will receive store credit.
Returns by Mail (Online Orders)
- Refunds are issued to the original payment method used for the order.
- Processing can take up to 10 business days after the return is received and inspected by the warehouse.
- You will recieve an email notification once the refund is processed.
Step-by-Step: How to Return to an Outlet Store
Returning an item to a physical Under Armour outlet store is often the fastest option. Follow these steps:
- Gather the item, ensuring it’s in new condition with all tags.
- Locate your original receipt, packing slip, or order confirmation email.
- Bring the item and proof of purchase to any Under Armour outlet store. You do not have to return it to the exact store where it was bought.
- A store associate will inspect the item and process your refund or exchange.
Remember, you can return online purchases to a store as well, as long as you have the packing slip or order number.
Step-by-Step: How to Return an Online Order by Mail
If you don’t live near an outlet, mailing your return is simple. Here’s how:
- Log into your account on the Under Armour website or app. Go to ‘Order History’ or ‘Returns Center.’
- Select the item(s) you wish to return and follow the prompts to initiate the return. You’ll need to provide a reason.
- The system will generate a return authorization and a prepaid return shipping label. Print this label.
- Securely package the item in its original box or a sturdy shipping box. Attach the label clearly to the outside.
- Drop the package off at the designated carrier (like UPS or USPS). Keep your drop-off receipt until the return is complete.
Do not send the return without using the official label from the Returns Center, or it may get lost and you won’t get your refund.
Exchanges for a Different Size or Color
If you need a different size or color, the process is similar. For in-store exchanges, simply bring the item in and choose the new one. For online orders, the easiest method is often to process a return for a refund and then place a new order for the correct item. This ensures you get the correct product quickly, especially if inventory changes fast.
You can request an exchange through the online Returns Center, but it may take longer as the return must be recieved and processed before the new item ships.
Returning a Gift from an Outlet
Returning a gift is easy if you have a gift receipt. With a gift receipt, you can return the item to an outlet store or by mail for store credit. The credit will be issued as an electronic gift card.
Without a gift receipt, you may still be able to return the item for store credit, but it will be for the item’s current selling price, which might be lower than the price when it was purchased. The store associate will need to look up the item using its style and SKU number.
What About International Returns?
The standard Under Armour outlet return policy primarily covers purchases made in the country of origin. If you bought an item from a U.S. outlet while visiting, you typically need to return it to a U.S. store or mail it to a U.S. return address. International shipping costs for returns are usually the responsibility of the customer.
For purchases made on international Under Armour sites, you must follow the return policy for that specific country’s website. Check the local site’s help pages for details.
Dealing with Defective or Damaged Items
If your item arrives defective or is damaged, the return process is slightly different. Contact Under Armour Customer Service immediately. You have more flexibility with defective items, even if they’ve been worn (within reason).
You will likely be asked to provide photos of the damage or defect. Under Armour will then provide a prepaid label and instructions for returning the item, and they will often ship out a replacement as soon as the return is initiated, not after its received.
Tips for a Hassle-Free Return Experience
- Keep all tags on and try items on over your clothes to avoid stains or scuffs.
- File your receipts digitally by taking a photo or saving the email in a dedicated folder.
- Initiate online returns promptly to stay within the 60-day window, as the return must be received by Under Armour within that period, not just initiated.
- Use the original shoebox for footwear returns, as damaged boxes can sometimes lead to a restocking fee or denial.
- If your returning in-store, consider going during off-peak hours for quicker service.
Common Mistakes to Avoid
Avoid these pitfalls to ensure your return goes smoothly:
- Removing tags before you’re certain you’re keeping the item.
- Waiting until day 59 to start the return process.
- Using a non-official return shipping method (always use the provided label).
- Forgetting to include the packing slip inside the return box for mail-in returns.
- Assuming all outlet items have the same return policy as full-price retail stores—they can differ slightly.
Contacting Customer Service for Help
If you run into any issues or have unique questions, Under Armour’s customer service team can help. You can reach them:
- Through the “Contact Us” form on the Under Armour website.
- By phone at the number listed on your receipt or the website.
- Via live chat on the website during business hours.
Have your order number, receipt, and details about the item ready when you contact them. This will speed up the process significantly.
Frequently Asked Questions (FAQ)
How long is the Under Armour outlet return window?
You have 60 days from the original purchase date to return most items for a refund or exchange.
Can I return an online outlet purchase to a physical store?
Yes, you can. Bring the item in its original condition along with the packing slip or order confirmation to any Under Armour outlet store for processing.
What if I lost my receipt for an outlet purchase?
Without a receipt, a return is not guaranteed. The store may offer store credit for the item’s current lowest selling price if they can verify the purchase, but this is at their discretion.
Are Under Armour outlet returns free?
Returns to a physical store are free. For mail-in returns, Under Armour typically provides a prepaid return shipping label, so there is no direct cost to you.
Does the return policy for outlet items differ from mainline stores?
The core policy (60 days, with tags) is very similar. The main difference often lies in the final sale items, as outlet stores may have more clearance merchandise marked as non-returnable.
Can I return worn shoes if they hurt my feet?
Shoes that have been worn outdoors are generally not accepted for return due to hygiene and resale reasons. They must be in new, unworn condition. It’s best to try shoes on indoors on a clean surface.
How long does a mailed refund take?
After the warehouse receives and inspects your return, it can take up to 10 business days for the refund to post to your original payment method. You’ll get an email confirmation.
What is the policy on returning outlet items bought on sale?
Items bought on regular sale are returnable. However, items marked “Clearance” or with a specific final sale tag are often not eligible for return. Always check the product details and your receipt.
Understanding the Under Armour outlet return policy takes the stress out of shopping. By following the guidelines on time, condition, and proof of purchase, you can ensure a positive outcome. Keep your receipts, leave the tags on, and don’t wait until the last minute. With this knowledge, you can take advantage of great outlet finds without worry.