If you’ve bought a pair of True Religion jeans or a top that isn’t quite right, understanding the True Religion return policy is your first step to a solution. This guide breaks down everything you need to know to make a return or exchange simple and stress-free.
We’ll cover the time limits, condition requirements, and step-by-step instructions for both online and in-store returns. You’ll also learn about exceptions, refund methods, and how to handle international orders. Let’s get started.
True Religion Return Policy
The core True Religion return policy gives you 30 days from the date you received your item to send it back for a refund or exchange. Items must be unworn, unwashed, and have all original tags attached. This is standard for most apparel brands.
It’s important to start the process as soon as you know you want to return something. The 30-day window can pass quickly, especially if you’re busy. Always check your order confirmation email for your specific delivery date.
What Items Can Be Returned?
Most full-price items from True Religion are eligible for return. This includes:
- Jeans, pants, and shorts
- T-shirts, tops, and sweatshirts
- Jackets and outerwear
- Dresses and skirts
- Accessories like hats and belts (with tags)
What Items Are Final Sale?
Some items cannot be returned under any circumstances. Knowing this before you buy can save you hassle. Final sale items typically include:
- Items marked “Final Sale” or “Sale” on the receipt or website listing.
- Gifted items without a proof of purchase.
- Personalized or customized merchandise.
- Items that have been worn, washed, or altered.
- Products without their original tags and packaging.
Condition Requirements Are Key
For your return to be accepted, the item must be in its original, resalable condition. This means:
- Tags Attached: All brand and size tags must be fixed to the garment.
- Original Packaging: Items should be returned in the original dust bag or polybag if it came with one.
- Unworn & Unwashed: No signs of wear, perfume, deodorant, or stains. Shoes must have no scuffs on the soles.
How to Return an Online Order
Returning an item you bought from True Religion’s website is a straightforward process. Follow these steps to ensure it goes smoothly.
Step-by-Step Return Instructions
- Initiate Your Return Online: Go to the True Religion website and find the “Returns & Exchanges” page. You’ll need your order number and the email address used for the purchase.
- Select Items & Reason: Choose the items from your order that you wish to return and select a reason for the return from the dropdown menu.
- Choose Refund or Exchange: Decide if you want a refund to your original payment method or an exchange for a different size/color. Note that exchanges are subject to availability.
- Print Your Label: The system will generate a prepaid return shipping label for you to print. If you don’t have a printer, some carriers allow you to use a QR code at the drop-off location.
- Pack Your Item Securely: Place the item with all tags in a secure shipping box. Attach the return label clearly on the outside, covering any old labels.
- Drop Off Your Package: Take your packaged return to the designated carrier (like UPS or USPS). Get a drop-off receipt for your records—this is your proof of return.
Online Return Processing Time
Once True Religion receives your return, it can take 5-10 business days for them to process it. After processing, your refund will be issued to your original payment method. The time it takes for the refund to appear on your account depends on your bank or card issuer, often an additional 3-5 business days.
You will recieve an email confirmation when your return is received and again when your refund is issued. Keep an eye on your inbox, including spam folders.
How to Return an In-Store Purchase
If you bought your True Religion item at a physical retail store, you have two main options for returning it.
Option 1: Return to Any Store
This is often the fastest way to get your refund. You can return an online or in-store purchase to any True Religion brand store in the same country.
- Bring the item in its original condition with all tags.
- Bring your original receipt, packing slip, or the credit card used for purchase.
- Refunds for in-store purchases are typically issued to your original payment method or as store credit.
- For online purchases returned in-store, the refund will go back to your original online payment method.
Option 2: Return by Mail
If you can’t get to a store, you can also mail back an in-store purchase. You’ll need to contact True Religion customer service to get a return authorization and a prepaid label, as one may not be automatically provided for in-store buys.
Understanding Refunds and Exchanges
Refund Methods and Timing
Refunds are issued to the original form of payment. If you paid with a gift card, the refund will be issued as a new e-gift card.
- Credit/Debit Cards: 5-10 business days processing + 3-5 business days for your bank to post it.
- PayPal: Refunds usually appear in your PayPal account within 24-48 hours after True Religion processes it.
- Store Credit/Gift Card: This is often the fastest refund method, issued via email within a few days of processing.
Exchange Process
Exchanges can be handled in two ways:
- Direct Exchange: During the online return process, select “Exchange” if the size or color you want is available. You’ll only be charged if the new item costs more.
- Return & Re-purchase: Sometimes it’s faster to process a return for a refund and then simply place a new order for the correct item. This ensures you secure the item you want before it sells out.
In-store exchanges are instant, assuming the store has your desired item in stock.
International Returns and Special Cases
International Order Returns
If you ordered from a True Religion website serving another country (e.g., true-religion.ca for Canada), you usually must return it to that same country. International return shipping costs are often the responsibility of the customer and are non-refundable. Duties and taxes may also be non-refundable, depending on local laws.
Always check the specific website’s return policy page for the country you ordered from, as rules can vary slightly.
Sale and Clearance Items
This is a common point of confusion. In many cases, True Religion marks sale and clearance items as “Final Sale,” which means they are not returnable. This should be clearly stated on the product page at the time of purchase. Always double-check before buying a reduced-price item if you think there’s a chance you’ll need to return it.
Gift Returns
If you received a True Religion item as a gift, you can return it for store credit. You’ll need the original gift receipt. The return will be processed for the amount paid on the gift receipt, issued as an e-gift card to the email address you provide. Without a receipt, returns generally cannot be accepted.
Tips for a Smooth Return Experience
- Act Quickly: Don’t let the 30-day window slip by. Start your return as soon as you decide.
- Keep Packaging: Store the original box, dust bag, and tags in a safe place until you’re sure you’re keeping the item.
- Document Everything: Take a photo of the item with tags attached before you pack it, and keep your drop-off receipt.
- Check for Promotions: If you used a promo code, note that refunds are for the amount you actually paid, not the original listed price.
- Contact Customer Service for Issues: If your return is lost, rejected, or delayed, having your order number and return tracking info ready will help resolve the issue faster.
True Religion Warranty Information
True Religion’s return policy is separate from any warranty. The return policy covers change-of-mind returns within 30 days. A warranty would cover manufacturing defects that appear after normal use.
If you discover a material or workmanship flaw after the return period, you should contact True Religion customer service directly. They will review the issue on a case-by-case basis and may offer a repair, replacement, or store credit solution if the defect is verified.
Frequently Asked Questions (FAQ)
How long does the True Religion return policy give you?
You have 30 days from the date you receive your shipment to initiate a return.
Can I return True Religion items without a receipt?
Returns without any proof of purchase are very difficult. For in-store purchases, a credit card statement might help. For online orders, your order number is essential. Gift returns require a gift receipt for store credit.
Does True Religion offer free returns?
True Religion typically provides a prepaid return label for online orders within the domestic U.S. For international returns and in-store purchases returned by mail, you may be responsible for shipping costs.
What is True Religion’s exchange policy?
You can exchange an item for a different size or color within the 30-day window, subject to availability. You can process an exchange through the online portal or by visiting a retail store.
How do I return something to True Religion I bought on sale?
You must check the product listing. Items marked “Final Sale” at the time of purchase cannot be returned. Other sale items may be returnable, but it’s best to assume sale items are final unless explicitly stated otherwise.
Can I return True Religion to a store if I bought it online?
Yes, you can return online purchases to any True Religion brand retail store in the same country. Bring the item, all tags, and your packing slip or order confirmation.
What if my True Religion item is defective?
Contact True Religion customer service immediately, even if it’s past the 30-day return window. They have a commitment to quality and will address verified manufacturing defects.
Navigating the True Religion return policy is simple once you know the rules. Remember the 30-day deadline, keep items in new condition with tags, and use the provided labels or store locator. By following these clear steps, you can ensure a hassle-free return or exchange and get back to enjoying your True Religion gear with confidence.