If you’ve ever bought a piece of clothing that just wasn’t right, you know how important a good return policy is. Understanding the Travis Mathew return policy can save you time and ensure you’re happy with your purchase. This guide breaks down everything you need to know, from time limits to condition requirements, in simple, clear steps.
We’ll cover how to start a return, what items are eligible, and where to send your package. You’ll also learn about exchanges, refund timelines, and what to do with international orders. Let’s get started so you can shop with confidence.
Travis Mathew Return Policy
The core Travis Mathew return policy is designed to be straightforward. They accept returns on most full-price items within 60 days of the original purchase date. The items must be in new, unworn condition with all original tags attached. This gives you a solid two months to decide if your gear is a perfect fit.
It’s important to note that this policy applies to purchases made directly from the Travis Mathew website or their retail stores. If you bought an item from a third-party retailer, like a golf pro shop or another online store, you’ll need to check that store’s specific return guidelines. They will be different.
What Items Can You Return?
Most items from Travis Mathew are returnable. This includes:
- Polos, shirts, and tops
- Shorts and pants
- Outerwear like jackets and pullovers
- Hats and accessories
- Footwear that is unworn
What Items Are Final Sale?
Some items cannot be returned. Always double-check the product description before you buy. Final sale items typically include:
- Products marked “Final Sale” or “Clearance”
- Gift cards
- Personalized or customized items
- Items that have been worn, washed, or altered
- Products without their original tags and packaging
Condition Requirements for Returns
For a return to be accepted, your item must meet strict condition criteria. Travis Mathew will inspect all returned merchandise. Make sure your item:
- Has all original tags and labels attached.
- Is in new, unworn condition with no signs of use.
- Is free of any stains, odors, or damage.
- Comes with its original packaging, especially for shoes.
If an item fails to meet these conditions, it may be sent back to you, and a refund will not be issued. Its a good idea to inspect everything carefully before you initiate the return.
Step-by-Step Return Process
Returning an item to Travis Mathew involves a few key steps. Following them correctly ensures your refund is processed quickly.
Step 1: Initiate Your Return Online
You must start the process through their online portal. You can’t just ship an item back without notification. Here’s how:
- Go to the Travis Mathew returns page on their website.
- Enter your order number and the email address used for the purchase.
- Select the item(s) you wish to return from your order.
- Choose your reason for the return from the dropdown menu.
Step 2: Package Your Items Securely
Once your return is authorized, you’ll recieve a return authorization number and instructions. Pack the item securely in its original packaging if possible. Include all tags. It’s highly recommended to use a trackable shipping service and to keep your proof of postage until the refund is complete.
Step 3: Ship the Package
You are responsible for the cost of return shipping, unless the return is due to a Travis Mathew error (like a wrong item sent). Drop your packaged return at the designated carrier. Remember to affix the provided return label if one was given, or use your own label if you’re paying for shipping.
Step 4: Wait for Processing and Refund
After Travis Mathew receives your return, it takes about 5-10 business days for their warehouse to process it. Once approved, your refund will be issued. The timing of the refund appearing in your account depends on your bank or card issuer, often taking an additional 3-5 business days.
Understanding Refunds and Exchanges
How Refunds Are Issued
Refunds are issued to the original payment method used for the purchase. If you paid with a credit card, the refund goes back to that card. For gift card purchases, the refund is issued as store credit. Note that sale items are refunded at the purchase price paid.
Can You Do a Direct Exchange?
Travis Mathew does not offer direct exchanges through their online system. To get a different size or color, you need to follow the standard return process. Once your return is processed and refunded, you can place a new order for the desired item. This ensures you get the correct product without long delays.
For faster service, you can also visit a Travis Mathew retail store if one is near you. They may be able to assist with an in-person exchange for items bought online, subject to store stock.
International Return Policy
If you are located outside the United States, the return process has additional considerations. International customers are responsible for all duties, taxes, and shipping costs associated with the return. These costs are non-refundable.
You must also ensure the return package is properly marked as a “returned good” with the necessary customs documentation to avoid additional charges. Refunds for international orders are processed in U.S. Dollars, and your financial institution will determine the final amount in your local currency, which may be subject to exchange rate fluctuations.
Tips for a Smooth Return Experience
- Keep your order confirmation email until you are satisfied with your purchase.
- Try on items carefully over a clean surface to avoid accidental damage.
- Act within the 60-day window to avoid any issues with eligibility.
- Use a shipping method with tracking and insurance for valuable items.
- Take a photo of your packaged return with the shipping label before you send it for your records.
What to Do If Something Is Wrong
If you receive a defective or incorrect item, contact Travis Mathew Customer Service immediately. Do not initiate a standard return. In cases of their error, they will often provide a prepaid return label and expedite the correct item or refund. Have your order number and photos of the issue ready when you contact them.
Travis Mathew Warranty Information
Travis Mathew stands behind the quality of their products. While they don’t have a formal written warranty, they will review issues with craftsmanship on a case-by-case basis. If a seam fails or a zipper breaks under normal use shortly after purchase, reach out to customer service with details. They are generally known for good customer support in resolving these situations.
FAQs About Travis Mathew Returns
How long does the Travis Mathew return process take?
From the day you ship your return, allow 2-3 weeks for the refund to appear in your account. This includes transit time, warehouse processing (5-10 business days), and bank processing.
Can I return Travis Mathew items to a store?
Yes, you can return online purchases to a physical Travis Mathew retail store. Bring the item, original tags, and your order confirmation. This is often the fastest way to get a refund or store credit.
What is the return policy for Travis Mathew sale items?
Items purchased on sale are eligible for return within the standard 60-day period, provided they meet all condition requirements. You will be refunded the sale price you paid.
Does Travis Mathew offer free returns?
No, Travis Mathew does not typically provide free return shipping labels. The customer is responsible for return shipping costs, unless the return is due to a company error.
Can I return worn Travis Mathew shoes?
No. Footwear must be completely unworn, with the original sole protector intact, and in the original box to be eligible for return. Even light indoor try-ons can void the return eligibility.
What if I lost my original receipt or order number?
Contact customer service with the email address you used to purchase and any details you have. They can often locate your order to help you start a return, but having your order number is much faster.
Final Thoughts on Their Policy
The Travis Mathew return policy is clear and fairly standard for premium apparel brands. The 60-day window is generous, giving you ample time to make a decision. The key to a successful return is paying close attention to the condition requirements—keeping tags on and items unworn.
By initiating your return online, using trackable shipping, and being patient during the processing period, you can navigate the process smoothly. Remember, for the quickest resolution on issues or for exchanges, visiting a retail store is a great option if it’s available to you. Now you can shop their collection knowing exactly how returns work.