Need to send something back to vineyard vines? Understanding the vineyard vines return policy is the first step to a smooth process. Whether you bought the iconic whale-embellished shirt online or at a store, this guide breaks down everything you need to know.
We’ll cover timeframes, condition rules, and how to start your return. You’ll also find tips for exchanges and what to do with gift receipts. Let’s get started.
vineyard vines return policy
The core policy is designed to be straightforward. You have 60 days from your purchase date to return most items for a refund or exchange. The items must be unworn, unwashed, and have all original tags attached.
This applies to purchases made both online and in their retail stores. It’s a generous window that gives you plenty of time to decide if your new gear is right for you.
What Items Are Final Sale?
Not everything can be returned. It’s crucial to check your items against this list before you try to send them back. Final sale items are typically non-returnable and non-refundable.
- Face masks and other health safety items.
- Items marked “Final Sale” on the receipt or product page.
- Swimwear with the hygiene liner removed.
- Personalized or monogrammed items.
- Gift cards (though these can be replaced if lost or stolen).
- Items purchased from third-party retailers (like department stores).
Condition Requirements for Returns
To get your return accepted, the items condition is key. vineyard vines, like most clothing retailers, requires merchandise to be in new, resalable condition.
- Tags Attached: All original vineyard vines tags must be fixed to the garment.
- Unworn & Unwashed: The item should show no signs of wear, washing, or alteration.
- Original Packaging: For accessories or items that came in a specific box or bag, it’s best to include that.
- No Odors or Stains: The item must be free of any perfumes, smoke, or stains.
What Happens If My Item Doesn’t Meet Condition Rules?
If an item is returned worn, washed, or damaged, vineyard vines may refuse the return. They will likely send the item back to you at your shipping cost. In some cases, they might offer a partial store credit at their discretion, but this is not guaranteed.
Always inspect items carefully before removing tags. It’s the safest way to ensure you can return them if needed.
Step-by-Step Return Process
Returning an item involves a few simple steps. Following them correctly ensures your refund is processed quickly.
- Initiate Your Return Online: Go to the vineyard vines returns portal. You’ll need your order number and the email address used for the purchase.
- Select Items to Return: Choose which items from your order you are sending back and state your reason.
- Choose Your Method: You can opt for a return via mail using a prepaid label or for an in-store return.
- Pack Your Items Securely: Place the items with tags attached in a secure shipping box or bag. Include the original packing slip if you have it.
- Ship or Drop Off: If mailing, attach the label and drop the package at a carrier location. For in-store, bring the items and receipt to any vineyard vines retail store.
- Track Your Return: Keep the tracking number from your drop-off receipt. This helps if there are any questions about the package’s whereabouts.
Using the Prepaid Return Label
The online portal provides a prepaid USPS return label. This is the most convenient mail-in option. You can drop the package at any USPS location or schedule a pickup.
Remember, the return shipping is free for U.S. returns, but you are responsible for the initial cost of shipping the package to the carrier if you don’t use a free drop-off location.
In-Store Returns vs. Mail Returns
You have two main avenues for returns, and each has its benefits.
In-Store Returns:
This is often the fastest option. You can bring your online or in-store purchase to any vineyard vines retail location. A store associate will process the return immediately, and if you want an exchange, you can do it right there. You’ll need your receipt or the credit card used to buy the items.
Mail Returns:
This is best for convenience if you don’t live near a store. Use the prepaid label from the returns portal. Processing begins once the warehouse receives and inspects your package, which can take 7-10 business days after shipment.
Refund Methods and Timing
How you get your money back depends on how you paid and how you returned the items.
- Credit/Debit Card Purchases: Refunds are issued to the original card. Processing can take 7-10 business days after the return is approved for mail-ins, or immediately for in-store returns. It then takes your bank 3-5 business days to post it.
- PayPal Purchases: Refunds go back to your PayPal account.
- Gift Card Purchases: The refund is issued as a new vineyard vines e-gift card.
- Store Credit: If you opt for store credit or lose your receipt, you’ll receive an e-gift card via email.
What About Original Shipping Costs?
Standard shipping fees are non-refundable. If you paid for expedited shipping (like overnight or 2-day), that cost is also not refunded unless the return is due to a company error, such as them sending the wrong item.
The Exchange Process
Exchanging for a different size, color, or item is simple.
- In-Store: This is the easiest way to do an exchange. Bring the item you wish to exchange with receipt. You can select the new item and pay any price difference on the spot.
- Online: The online system is set up for returns, not direct exchanges. To exchange an online order, you typically need to process a return for a refund and then place a new order for the item you want. This ensures you get the correct size or color before it sells out.
Returning Gifted Items
If you received a vineyard vines item as a gift, the process is slightly different. You’ll need the gift receipt that came with the item.
- Take the item and the physical gift receipt to any vineyard vines store for an even exchange or for store credit.
- If you prefer to mail it, you can use the order number on the gift receipt to initiate a return online. The refund will be issued as a vineyard vines e-gift card sent to the email address you provide.
Without any receipt, returns are usually offered at the item’s current selling price as store credit, subject to manager approval.
International Returns
For orders shipped outside the United States, the return policy has some key differences. International customers are responsible for any return shipping costs and customs duties. The 60-day window still applies, but you must use the international returns process outlined on the website.
Refunds for international returns are issued to the original payment method, minus any original shipping charges. The process can take longer due to customs and international mail times.
Common Return Issues and Solutions
Sometimes, returns don’t go as planned. Here’s how to handle common problems.
Lost Return Package
Always get a drop-off receipt with a tracking number when you mail your return. If the tracking shows delivered but you haven’t received a refund confirmation after 10 business days, contact vineyard vines customer service with your tracking info and order number.
Refund Not Showing on Card
First, check the refund timeline. It can take 10+ business days for the refund to appear on your card statement after the return is approved. If it’s been longer, contact customer service for a refund confirmation number, then contact your bank with that information.
Returning Without the Original Order Number
If you lost your receipt or order confirmation email, you can still try an in-store return. The store may be able to look up the purchase with the credit card used or offer store credit at the current price. For mail-in returns, you must contact customer service for help initiating the return.
Tips for a Hassle-Free Return
- Keep all tags on until you’re sure you’re keeping the item.
- Hold onto your receipt or order confirmation email until the return window closes.
- Initiate your return online as soon as you know you want to send something back—this starts the clock and gets you your label.
- For mail returns, use a sturdy box to prevent damage in transit.
- Consider in-store returns for instant resolution, especially during the busy holiday season.
Seasonal and Holiday Policy Adjustments
During the winter holidays, vineyard vines often extends its return window. Purchases made in November and December may have a return deadline in late January. This extension is usually announced on their website and in marketing emails.
Always double-check the return-by date on your holiday receipt or the website’s policy page during that time of year to be certain.
Contacting Customer Service
If you have specific questions about your return that aren’t covered here, reaching out to vineyard vines directly is best.
- Phone: Call their customer service line. Have your order number ready.
- Email: Use the contact form on their website for less urgent inquiries.
- Social Media: Sending a direct message on Instagram or Twitter can sometimes get a quick response.
- In-Store: Store associates are very knowledgeable and can handle most return issues on the spot.
Frequently Asked Questions (FAQ)
How long do I have to return to vineyard vines?
You have 60 days from the purchase date to return most items for a refund or exchange.
Can I return vineyard vines items without a receipt?
Yes, but it’s subject to store approval. You will likely receive store credit for the item’s current selling price. An in-store return is your best option in this case.
Does vineyard vines offer free returns?
Yes, they provide a prepaid USPS return label for online returns within the U.S. International customers pay return shipping.
What is the return policy for vineyard vines sale items?
Sale items can be returned unless they are marked “Final Sale.” Always check the product description or tag for final sale markings.
How do I start a vineyard vines return?
Visit their online returns portal, enter your order number and email, and follow the instructions to print a label or get a QR code for an in-store return.
Can I return a vineyard vines online order in store?
Absolutely. This is often the fastest method. Bring the items and your order confirmation (digital or printed) to any retail location.
How long does a vineyard vines refund take?
After they receive your mail return, allow 7-10 business days for processing, plus 3-5 business days for your bank to post it. In-store refunds are immediate to your card.
Understanding the vineyard vines return policy makes managing your purchases stress-free. By following the condition rules, using the correct return method, and keeping your documentation, you can ensure a positive experience. Always check their official website for the most current policy details, as terms can occasionally be updated.