Understanding the Parachute return policy is essential for a stress-free shopping experience. Whether you’re investing in luxury bedding or a new bath towel, knowing the rules helps you shop with confidence.
This guide explains everything you need to know. We’ll cover timeframes, conditions, and step-by-step instructions. You’ll learn how to handle returns both online and in-store.
Parachute Return Policy
The core Parachute return policy is designed to be customer-friendly. It allows you to return most items within a reasonable window. The key is that items must be in new, unused, and unwashed condition.
All original tags and packaging should be attached. This policy applies to purchases made directly from Parachute. This includes their website, physical stores, and phone orders.
What Is the Return Timeframe?
You have 60 days from the date of delivery to initiate a return. This is a generous window compared to many other retailers. It gives you ample time to decide if a product is right for your home.
Remember, the clock starts when the item is delivered, not when you ordered it. Keep your packing slip or order confirmation email handy. You’ll need the order number to start the process.
Which Items Are Eligible for Return?
Most Parachute products can be returned under the standard policy. This includes:
- Bedding (sheets, duvet covers, pillowcases)
- Bath items (towels, robes, bath mats)
- Mattresses and pillows (with specific rules)
- Home decor and furniture
Important Exceptions and Final Sale Items
Some items are marked as final sale and cannot be returned. Always check the product description before buying. Typically, final sale items include:
- Monogrammed or personalized bedding
- Items purchased during major sale events (like Black Friday)
- Clearance or heavily discounted merchandise
- Opened sleep accessories like eye masks
Also, for hygiene reasons, certain sleep products have special rules. We’ll cover those next.
Special Rules for Mattresses and Pillows
Mattresses and pillows have a extended trial period. You can try a Parachute mattress for 100 nights. If you decide to return it, they will arrange a pickup and provide a full refund.
Pillows also have a 60-day trial period. They must be returned in like-new condition in their original packaging. This is a great way to ensure you find the perfect comfort level.
Condition Requirements for Returns
This is the most critical part of the policy. To be accepted, your return must meet these conditions:
- Unused and Unwashed: The item shows no signs of wear, washing, or use.
- Original Tags Attached: All product tags and labels are still on the item.
- Original Packaging: Whenever possible, use the original box and packing materials.
- No Stains or Odors: The item is free from any perfume, smoke, or other smells.
If an item is returned used or damaged, Parachute may send it back to you. They might also deduct a fee from your refund to cover the loss in value.
How to Return an Item to Parachute
The return process is straightforward. Follow these steps to ensure a smooth transaction and timely refund.
Step 1: Initiate Your Return Online
Start the process on the Parachute website. Go to the “Returns & Exchanges” page. You’ll need your order number and the email address used for the purchase.
Log into your account if you have one. Navigate to your order history and select the item(s) you wish to return. Select a reason for the return from the dropdown menu provided.
Step 2: Prepare Your Package
Once your return is authorized, you’ll recieve a return authorization. Carefully pack the item in its original packaging. Include all tags and any accessory items.
Securely seal the box. It’s a good idea to use strong packing tape. If you no longer have the original box, use a similar sturdy cardboard box to prevent damage in transit.
Step 3: Ship the Package
Parachute provides a prepaid return shipping label. You can print this label at home. Attach it clearly to the outside of your box, covering any old labels.
Drop the package off at the designated carrier (usually UPS or USPS). Be sure to get a drop-off receipt for your records. This is your proof that you shipped the item.
Step 4: Track Your Refund
After Parachute receives your return, their team will inspect it. This process typically takes 5-7 business days. Once approved, your refund will be processed.
Refunds are issued to the original payment method. Credit card refunds can take 5-10 business days to appear on your statement, depending on your bank. You will get a confirmation email when the refund is issued.
Returning Items to a Parachute Store
If you live near a Parachute retail location, you can return items in-person. This is often the fastest method. Bring the item, all tags, and your order confirmation or receipt.
Store associates can process your refund immediately to your original payment method. This avoids shipping delays and waiting for inspection. Note that final sale items purchased online can not be returned to a store either.
Understanding Refunds and Exchanges
How Refunds Are Processed
Parachute refunds the full item cost and any applicable sales tax. The original shipping fee is non-refundable unless the return is due to their error or a defective product.
If you used a promo code or gift card, the refund will be adjusted accordingly. The refund timeline starts once the return is received and approved at their warehouse.
Requesting an Exchange
If you want a different color, size, or product, the easiest way is to process a return and place a new order. This ensures you get the new item quickly without waiting for the exchange to be finalized.
You can also contact customer service for help with an exchange. They can often assist you and may be able to reserve the new item for you while the return is in transit.
International Returns
For orders shipped outside the United States, different rules may apply. Customers are typically responsible for return shipping costs and any customs duties. Contact Parachute customer service before sending an international return for specific instructions.
Tips for a Successful Parachute Return
- Inspect Items Immediately: When your order arrives, open it right away. Check the fabric, color, and size against your expectations.
- Keep All Packaging: Store the original box and tags in a safe place during your trial period. It makes repacking much simpler.
- Act Within 60 Days: Don’t wait until the last day. Initiate the return well before the deadline to avoid any issues.
- Take Photos: If your concerned about condition disputes, take photos of the item as you pack it. This provides documentation.
- Read Product Care Guides: Before using any item, read the care instructions. This helps you understand how to maintain it—or what to avoid if you plan a return.
What to Do If You Have a Problem
Sometimes, issues arise. Maybe your item arrived damaged, or there was a mistake with your order. Here’s how to handle it.
Damaged or Defective Items
If your item arrives with a flaw or is damaged in shipping, contact Parachute immediately. Take clear photos of the damage and the packaging. Their customer service team will usually send a replacement quickly and provide a prepaid label to return the damaged item.
In these cases, you are not subject to the 60-day window or condition rules. They want to make this right for you as fast as possible.
Missing Items or Wrong Shipments
If your order is incomplete or you recieved the wrong product, reach out to customer support with your order number. They will investigate and resolve the issue, often by shipping the correct item right away.
Past the 60-Day Window
The Parachute return policy is strict about the 60-day period. If you’re outside the window, your return likely will not be accepted. However, it’s always worth contacting customer service to explain your situation. They may offer a one-time courtesy or a store credit solution, but this is not guaranteed.
Frequently Asked Questions (FAQ)
Does Parachute have a return policy for used items?
No, the standard Parachute return policy requires items to be unused, unwashed, and with tags attached. Used items are not eligible for a refund unless they are part of a specific trial program like mattresses.
How long does a Parachute refund take?
After your return is received and inspected (about 5-7 business days), the refund is processed. It can then take 5-10 additional business days to appear on your credit card statement.
Can I return Parachute items to a store?
Yes, you can return online purchases to any Parachute retail store for a faster refund, as long as the items meet the standard return conditions.
What is Parachute’s return policy on bedding?
Bedding follows the general 60-day return policy. It must be in new condition with all tags attached. Monogrammed bedding, however, is considered final sale.
Are there any restocking fees with Parachute returns?
Parachute does not charge a restocking fee for standard returns that meet their conditions. However, if an item is returned used or damaged, a fee may be deducted from your refund to account for the lost value.
Can I exchange a Parachute item instead of returning it?
The most efficient method is to process a return and place a new order. For direct exchange assistance, you should contact Parachute’s customer service team for support.
What if I lost my return label?
You can log back into your return portal on the Parachute website to reprint the label. If you have trouble, customer service can email you a new one.
Knowing the Parachute return policy inside and out makes you a smarter shopper. You can invest in their quality products with the peace of mind that you have options if something isn’t quite right. Always remember to check the condition requirements, act within 60 days, and keep your packaging. By following these guidelines, you’ll ensure that any return process is as smooth and simple as possible.