Understanding the Poshmark return policy is key to having a great experience on the platform. Whether you’re buying or selling, knowing the rules helps you shop with confidence and avoid surprises. This guide breaks down everything you need to know in simple terms.
Poshmark is a bit different from other online marketplaces because its policy is designed to protect both buyers and sellers. The core principle is that all sales are final, unless there is a specific issue. This might sound strict, but it actually creates a clear framework for transactions.
Let’s look at how the policy works, when returns are allowed, and how you can navigate the process smoothly.
Poshmark Return Policy
The official Poshmark return policy states that sales are final. However, Poshmark does allow returns or refunds in certain, specific situations. These are primarily when the item you receive is not as it was described in the original listing.
This means you cannot return an item simply because it doesn’t fit you or because you changed your mind. The policy is not based on buyer’s remorse. Instead, it focuses on ensuring the item matches the listing description, photos, and the seller’s communication.
This structure is important for sellers, as it gives them protection against unwarranted returns. For buyers, it emphasizes the need to review listings carefully before purchasing.
When Are Returns Accepted on Poshmark?
Poshmark will approve a return request only if the item has a problem that wasn’t disclosed. The main reasons are:
* Significant Damage or Flaws: The item has a stain, hole, tear, or other damage that was not mentioned or shown in the photos.
* Wrong Item Received: You received a completely different item than the one you ordered.
* Missing Parts: For items like shoes or handbags, if an essential part is missing (like a dust bag, extra straps, or both shoes).
* Not As Described: The item is materially different from the listing. Common examples include:
* The brand or designer is different.
* The size tag shows a different size than listed.
* The color is significantly off from the photos and description.
* The item is counterfeit (fake).
Poshmark Support acts as the judge in these cases. You must open a case within 3 days of the delivery date, providing clear photo evidence.
When Are Returns NOT Accepted?
It’s equally important to understand when you cannot return an item. Knowing this helps set the right expectations.
* Fit Issues: The item doesn’t fit you. Poshmark encourages buyers to check the seller’s measurements in the listing or ask for them before buying.
* Change of Mind: You simply don’t like the item as much as you thought you would.
* Minor Flaws You Missed: A small, visible flaw was shown in the listing photos but you overlooked it.
* Pet Hair or Odors: Unless the listing said the item came from a smoke-free or pet-free home and it clearly doesn’t, these are generally not grounds for return.
* Buyer’s Remorse: Any reason that doesn’t point to the seller making an error or misrepresenting the item.
If your reason falls into one of these categories, your return request will likely be denied. The sale will be finalized, and funds will be released to the seller.
The Step-by-Step Return Process
If you believe you have a valid reason for a return, you must act quickly. Here is exactly what to do.
1. Open a Case Within 3 Days
The clock starts ticking from the day the item is marked as delivered. Do not rate the seller or accept the order in the app, as this completes the transaction. Instead, go to your purchases, find the order, and tap “Problem with Order.” Select the reason that best fits your situation.
2. Provide Clear Evidence
This is the most critical step. You need to provide photos that clearly show the problem. For example:
* If the size is wrong, take a photo of the size tag next to the listing description.
* For a stain, take a clear, well-lit photo of the stain.
* If it’s the wrong item, photograph what you received.
Write a concise, polite explanation describing the difference between the listing and the item you got. Poshmark Support will review all communication in the case.
3. Wait for Poshmark’s Decision
Poshmark Support will review the case, looking at your evidence and the seller’s response. This can take a day or two. They may ask for additional information from either side. Their decision is final.
4. If Approved: Return Shipping
If your case is approved, Poshmark will email you a pre-paid, pre-addressed return shipping label. You must repackage the item exactly as you received it and ship it back within a certain number of days. You cannot use your own label. Once the tracking shows the seller has received the return, you will get your refund in the form of Poshmark credit or to your original payment method.
5. If Denied: Sale is Final
If Poshmark decides against your return, the case is closed. The order will be completed, funds will be released to the seller, and you will be prompted to rate the purchase. At this point, you can try to reposh (re-sell) the item on the platform.
Tips for Buyers to Avoid Needing a Return
Since returns are limited, being a careful shopper is your best strategy.
* Read the Description Thoroughly: Don’t just look at the photos. Sellers often note flaws, measurements, and fabric details in the text.
* Examine All Photos: Zoom in on every picture. Look for photos of tags, seams, and any close-ups of areas that might show wear.
* Ask Questions Before Buying: Use the “Questions” feature or comment on the listing to ask about anything unclear, like precise measurements or the condition of a specific area.
* Check the Seller’s Love Notes: Read reviews from other buyers to see if the seller is known for accurate descriptions.
* Know Your Measurements: Have your own body measurements or measurements of a similar item you own handy. Compare them to the seller’s listed measurements, not just the size tag.
Tips for Sellers to Prevent Return Cases
As a seller, your goal is to create listings so accurate that a buyer has no grounds for a valid case.
* Disclose Everything: Be brutally honest about any flaw, no matter how small. Mention stains, pilling, odors, loose threads, or worn hardware.
* Take Clear, Well-Lit Photos: Photograph the item from all angles. Include close-ups of the fabric, tags, brand labels, and any flaws. Never use stock photos only.
* Provide Detailed Measurements: For clothing, list pit-to-pit, waist, hip, length, and inseam. Don’t just say “fits like a medium.” This helps prevent fit-related cases.
* Describe Accurately: Note the correct brand, color, size, material, and style. If you’re unsure of a brand, say so.
* Package Items Securely: Ship items in a clean, secure package to prevent damage during transit. This is your responsibility until delivery.
What About Cancellations?
Cancellations are different from returns. A buyer can request to cancel an order only if the seller has not shipped it yet. Once the seller clicks “Shipped,” the cancellation option disappears. Sellers can also cancel an order, but doing this too often can affect their account standing.
If you need to cancel, go to your purchases, select the order, and tap “Cancel Order.” If the button is gone, the seller has already shipped.
Posh Protect: How Buyer & Seller Protection Works
Poshmark offers protection under its “Posh Protect” guarantee. This covers both parties in a transaction.
For buyers, it means you get a refund if your case for a “not as described” item is approved. For sellers, it means you get paid if you shipped the correct item on time and the buyer’s case is denied. Poshmark also protects both sides if a package is lost in transit using their provided label.
This system only works when transactions stay within the Poshmark app. Never take a transaction offline to avoid fees, as you will lose all protection.
Refunds: Credit vs. Original Payment
When you recieve a refund, it may come in two forms. If the refund is due to a cancelled order or a lost package, it typically goes back to your original payment method. If the refund is due to an approved return case, it is often issued as Poshmark credit in your account balance.
You can use this credit instantly for your next purchase. Some users prefer this, while others wish for the cash back. The policy on this can depend on the specific situation, so check Poshmark’s help section for the latest info.
Handling Disputes and “Not as Described” Cases
Sometimes, you and a seller might disagree. If a case is opened against you as a seller, stay calm and polite. Present your evidence, such as your original listing photos showing the flaw was disclosed. Let Poshmark make the final call.
As a buyer, be respectful in your case comments. Stating the facts clearly is more effective than getting angry. The Poshmark support team reviews hundreds of cases; a clear, evidence-based argument is your best tool.
FAQ Section
How long do you have to return something on Poshmark?
You have only 3 days from the date of delivery to open a return case. After that, the sale is automatically finalized and you can no longer dispute it.
Can you return on Poshmark if it doesn’t fit?
No, Poshmark does not accept returns for fit issues. Their policy is all sales are final for reasons of fit or buyer’s remorse. This is why asking for measurements before buying is so crucial.
What is Poshmark’s return policy for damaged items?
If an item arrives with damage that was not disclosed in the listing, you can open a case within 3 days. You will need to provide photos of the damage. Poshmark will likely approve the return and provide a return shipping label.
How does Poshmark returns work for sellers?
As a seller, if a buyer opens a case, you will be notified. You can respond with your own evidence and comments. If Poshmark approves the return, you will get your item back and the buyer gets a refund. If Poshmark denies the return, the sale is completed and you get your earnings.
Can a seller refuse a return on Poshmark?
Individual sellers do not have the power to approve or refuse a return. Only Poshmark Support can make that decision after reviewing the case. The seller’s role is to provide their side of the story and any supporting evidence.
What if I get a fake item on Poshmark?
Receiving a counterfeit item is a valid reason for a return. Open a case within 3 days, select “Item is Not Authentic,” and provide clear photos pointing out why you believe it’s fake. Poshmark may involve an authentication team for high-value items.
Are there return shipping fees?
No. If Poshmark approves your return, they email you a free, pre-paid shipping label. You should not pay for return postage yourself.
How long does a Poshmark refund take?
Once the returned item is delivered back to the seller, your refund is processed. Refunds to your original payment method can take 5-10 business days. Refunds issued as Poshmark credit appear in your account almost immediately.
What happens if my return is denied?
If your return case is denied, the transaction is completed. You will keep the item, the seller gets paid, and you can leave a rating. Your option then is to re-sell the item on Poshmark yourself using the “Reposh” feature.
Is there a Poshmark return policy for shoes?
The same policy applies to all items, including shoes. Returns are only accepted if the shoes are not as described (wrong size, wrong brand, damaged, missing a pair, etc.). Fit is not a valid reason.
Understanding the Poshmark return policy makes you a smarter user of the platform. For buyers, it means shopping more carefully and knowing your rights. For sellers, it means creating transparent listings to build trust and avoid cases. By following the guidelines and using the protection Poshmark offers, you can enjoy buying and selling with greater peace of mind. Always remember to communicate through the app, act within the time limits, and provide clear photos for any issues.