Understanding the Reiss return policy is essential for a smooth shopping experience. Whether you bought something in-store or online, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know about returns, exchanges, and refunds.
Reiss Return Policy
The Reiss return policy is designed to be straightforward for customers. In general, you can return items within 28 days of purchase for a full refund, provided they are in their original, unworn condition with all tags attached. This applies to both full-price and sale items, which is a great benefit for shoppers.
You have two main options for sending items back: by post or in person at a Reiss store. The process is simple, but paying attention to the details will ensure your return is processed quickly. Let’s look at the specifics for different types of purchases.
Online Purchase Returns
If you bought your item on the Reiss website or app, you can return it by mail or to a store. The 28-day window starts from the day you receive your order. Here’s how to do it by post:
- Log into your Reiss account and go to ‘My Orders’.
- Select the item(s) you wish to return and follow the prompts to generate a returns note and prepaid shipping label.
- Pack the item securely in its original packaging, if possible. Attach the returns note and seal the parcel.
- Drop the parcel off at a designated carrier drop-off point using the provided label.
Once Reiss receives your return, they aim to process the refund within 14 days. The money will go back to your original payment method. Remember, you are responsible for the return until it reaches their warehouse, so using the provided label and getting a proof of postage is a good idea.
In-Store Purchase Returns
Returning something you bought in a physical Reiss store is also simple. You must bring the item back to any Reiss store within 28 days. Don’t forget to bring your original proof of purchase, like the receipt or an e-receipt on your phone. The item must be in perfect condition with all tags still attached.
The store team will check the item and then process your refund. It’s usually faster than a postal return, as the refund can often be issued on the spot. If you paid by card, the refund will go back to that card. For cash purchases, you’ll likley receive cash back.
Return Timeframes and Deadlines
The standard return period is 28 days. This is fairly generous compared to some other retailers. It’s important to note that this is a calendar period, not business days, so weekends and holidays count.
For online returns, the clock starts on the day you receive the delivery. For in-store purchases, it starts on the day of purchase. Marking this date in your calendar can help you avoid missing the deadline. After 28 days, returns are typically not accepted unless the item is faulty.
Exceptions to the 28-Day Rule
There are a few cases where the standard policy might not apply. For example, during the holiday season, Reiss sometimes extends the return window. They often announce this on their website, so it’s worth checking in November and December.
Also, if an item is faulty or not as described, you have legal rights that extend beyond the 28-day policy. In these cases, you are entitled to a repair, replacement, or refund. You should contact Reiss customer service immediately if you receive a damaged or incorrect item.
Condition of Returned Items
For a return to be accepted, the item must be in a resalable condition. This is a crucial part of the Reiss return policy. Here’s what that means:
- All original tags are attached and not removed.
- The item is unworn, unwashed, and free of any stains, smells, or damage.
- It is returned in its original packaging, if possible (especially important for shoes and accessories).
- Any security tags are intact and not removed.
If an item is returned in a condition that is not resalable, Reiss may refuse the refund or send the item back to you. Trying on clothes is fine, but be careful with makeup, perfumes, or deodorants that could transfer onto the fabric.
Refund Methods and Processing Times
Reiss will refund you using your original payment method. Here’s what you can expect:
- Credit/Debit Card: Refunds take up to 14 days to show on your statement after they receive the return. It often appears much quicker, within 3-5 business days.
- PayPal: The refund will go back to your PayPal account.
- Gift Card: If you paid with a Reiss gift card, the refund will be re-issued as a new gift card.
Note that shipping costs are only refunded if you are returning a faulty item or if the return is due to an error on Reiss’s part. For a standard change-of-mind return, you won’t get the initial delivery fee back.
Exchanging Items
Sometimes you just need a different size or color. Reiss allows exchanges, but the process depends on where you shop.
For in-store purchases, you can usually do a direct exchange in the store if they have the alternative item in stock. For online purchases
If you want to exchange an online order in a store, you should contact the store first to check they have your desired item available. They can then assist you with the process. A great aspect of the Reiss return policy is that it generally includes sale items. You can return reduced items within the same 28-day period under the same conditions. This is not always the case with other brands, so it’s a nice advantage. However, some items may be marked as “Final Sale” or “Non-Refundable.” These are usually heavily discounted clearance pieces. These items cannot be returned unless they are faulty, so be sure before you buy. The product page online or the label in-store will clearly state if an item is final sale. If you’ve received a Reiss gift you’d like to return, the process is still simple. You will need a proof of purchase. Ideally, the gifter should provide you with the gift receipt. With a gift receipt, you can return the item for a gift card equal to the value paid. Without any receipt, Reiss may offer an exchange or a gift card for the item’s current selling price, which could be lower than what was originally paid. It’s best to have that gift receipt for the most straightforward experience. If you are ordering Reiss to a country outside their main market (like the UK or US), return policies can vary. You should always check the specific terms on the regional website you are ordering from. Often, international returns must be sent back to the regional distribution center, and you might be responsible for the return shipping costs and any customs duties. The return window may also be different. Contact their customer service for guidance before sending an international return to avoid unexpected fees. If your item arrives faulty, damaged, or is not what you ordered, you are protected under consumer law. Contact Reiss customer service immediately—ideally within a few days of receipt. You have stronger rights in this situation and are entitled to a full refund, including shipping costs. You may be asked to provide photos of the fault or damage. Reiss will then guide you through the return process, often providing a special prepaid label. Do not return a faulty item using the standard returns portal, as you might not get your shipping costs refunded. Following a few simple tips can make your return hassle-free: For hygiene and safety reasons, some items are generally non-returnable unless faulty. These typically include: Always double-check the product description before purchasing these types of goods. If you have any questions or issues with a return, Reiss customer service is available to help. You can contact them via: Having your order number and details ready will help them resolve your query faster. Once Reiss receives your return, they aim to process the refund within 14 days. It can then take an additional 3-5 business days for your bank or card issuer to show the credit. So in total, allow for up to about 19 days from when you send it back. It is possible, but not guaranteed. Without a receipt, Reiss may offer an exchange or a gift card for the item’s current selling price. For the best outcome, it’s always recommended to have your proof of purchase. Reiss provides a prepaid returns label for online orders, so returning by post is free for the customer. For in-store returns, there is of course no fee. Remember, the original delivery charge is only refunded if the return is due to a fault or error. Yes, you can. Simply bring the item, in its original condition with tags, and your order confirmation email or packing slip to any Reiss store. They will process the refund for you there and then. Sale items can be returned within 28 days, just like full-price items. The only exception is items specifically marked as “Final Sale,” which are non-returnable. Log into your account on the Reiss website, go to ‘My Orders’, select the item, and follow the instructions to generate a returns note and label. Pack the item securely and attach the label before dropping it at the carrier. Contact customer service right away. Do not use the standard returns process. They will guide you on how to return the faulty item, often with a prepaid label, and ensure you receive a full refund including any shipping costs. Understanding the Reiss return policy takes the stress out of shopping. By following the guidelines on timeframes, condition, and process, you can ensure any return is handled efficiently. Always check the latest policy on their website before making a purchase, as terms can occasionally be updated. With this knowledge, you can shop their collections with total peace of mind.Sale and Final Sale Items
Returning Gifts
International Returns
Faulty or Damaged Items
Tips for a Smooth Return Experience
What Cannot Be Returned
Contacting Customer Service
FAQs About the Reiss Return Policy
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