Raymour Return Policy

If you’ve recently bought furniture from Raymour & Flanigan, understanding the Raymour return policy is essential. It helps you know your options if something isn’t quite right. This guide breaks down everything you need to know in simple terms. We’ll cover time limits, condition rules, and how to start a return. You’ll also learn about exceptions for custom orders and clearance items. Our goal is to make this process clear and stress-free for you.

The core Raymour return policy is designed to be customer-friendly, but it has specific rules you must follow. The most important factor is the condition of the item and how long you’ve had it. Generally, you have a limited window to decide if you’re keeping your purchase. After that, returns become much more difficult or even impossible. Knowing these details upfront can save you a lot of hassle later.

Standard Return Timeframe and Condition

For most items, Raymour & Flanigan offers a 30-day return policy from the date of delivery. This applies to items bought in-store or online. The item must be in its original, like-new condition to be eligible. This means:

No stains, tears, or damage of any kind.
All original tags and packaging should be attached if possible.
The item hasn’t been assembled, used, or altered in any way.

If your item meets these criteria, you can proceed with a return or exchange. It’s a good idea to inspect everything carefully as soon as it arrives.

How to Initiate a Return or Exchange

Starting the process is straightforward. You have a couple of options depending on where you made your purchase. Acting within the 30-day period is crucial for a smooth experience.

Contact Customer Service: Call Raymour & Flanigan at 1-800-781-9101. Have your sales receipt or order number ready.
Visit a Store: Bring the item and your proof of purchase to any Raymour & Flanigan showroom. This is often the fastest method.
Online Purchases: Log into your account on their website and navigate to your order history to request a return.

Once initiated, a customer service representative will guide you through the next steps, which may include scheduling a pickup for large items.

Refund Methods and Processing Time

Refunds are typically issued to the original form of payment. If you paid with a credit card, the refund will go back to that card. For cash or check purchases, you may receive a company check. Processing times can vary.

Credit card refunds can take 5-10 business days to appear on your statement after the item is received by Raymour.
Company checks may take longer to be issued and mailed.
Gift card purchases will usally be refunded as a new gift card.

Remember, shipping and delivery fees are generally non-refundable unless the return is due to a company error or defective product.

Special Considerations: Clearance, Custom, and “As-Is” Items

This is where the Raymour return policy gets strict. Certain purchases are final sale. It’s vital to be aware of these before you buy.

Clearance & Special Order Items: These are typically marked as final sale. They cannot be returned or exchanged unless they arrive damaged or defective.
Custom Upholstery: Furniture made with your chosen fabric is non-returnable. This is because it was created specifically for you and cannot be resold.
“As-Is” Merchandise: Any item sold in “as-is” condition is final sale. Be sure to inspect these pieces thoroughly in the store.

Always double-check your receipt or the online product description for any final sale notices. Asking a sales associate for clarification is a smart move.

What If Your Item is Damaged or Defective?

Raymour & Flanigan stands behind the quality of its products. If your item arrives with damage or has a manufacturing defect, the process is different from a standard return. You should contact them immediately—do not wait. The 30-day window is less critical here, but reporting it promptly is still very important.

Inspect Upon Delivery: Note any damage on the delivery driver’s paperwork before they leave.
Take Photos: Document the damage or defect with clear pictures from multiple angles.
Call Immediately: Contact customer service at the number above. Provide your order details and the photos.

In most cases, Raymour will arrange to repair the item, replace it with the same model, or offer a refund if a solution isn’t possible. This is part of their warranty protection.

Mattress Return Policy and Warranty

Mattresses have a unique trial period. Raymour often offers a 120-night comfort trial on select mattresses. This allows you to sleep on it and decide if it’s the right fit for you. If you’re not satisfied within that trial period, you can return it. However, there are some conditions:

A mandatory break-in period (often 30 nights) is usually required before a return is accepted.
Returns may be subject to a restocking fee, which can be a percentage of the purchase price.
The mattress must be free of stains, odors, and damage.

Additionally, mattresses come with a separate manufacturer’s warranty that covers defects like sagging or coil issues for a longer period (e.g., 10 years). The comfort trial and the warranty are two separate things.

Returning Furniture Purchased with Financing

If you used Raymour’s financing plan, the refund process works a bit differently. The refund will be applied to your Raymour & Flanigan credit account. This will reduce your balance owed. It’s crucial to continue making your scheduled payments until the refund is fully processed and appears on your account statement. Contact their credit services department if you have specific questions about how a refund affects your payment schedule.

Tips for a Smooth Return Experience

Following a few simple tips can make returning an item much easier. A little preparation goes a long way in ensuring there are no delays or issues with your refund.

Keep All Packaging: If possible, keep the original boxes and packing materials for at least the first 30 days.
Save Your Paperwork: File your sales receipt, order confirmation, and delivery paperwork in a safe place.
Act Quickly: Don’t wait until day 29 to decide. Give yourself time to inspect and initiate the return if needed.
Be Prepared for Pickup: For large item pickups, ensure the item is in an accessible location and disassembled if required.

Raymour’s Exchange Policy

Sometimes, you might just want a different color or style. Exchanges are generally handled within the same 30-day window as returns. The same condition rules apply. You can exchange an item for anything of equal or greater value. If you choose something more expensive, you’ll pay the difference. If you choose a lower-priced item, you’ll receive a refund for the difference after the exchange is complete. Exchanges for custom items, however, are not permitted.

Understanding Restocking Fees

While many standard returns don’t incur a fee, some situations might. Restocking fees are more common with large, bulky items or mattress returns. The fee can range from 10% to 20% of the purchase price. This fee is meant to cover the cost of handling, inspecting, and restocking the merchandise. Always ask customer service if a restocking fee applies to your specific return before you proceed. This way, there are no surprises.

Online vs. In-Store Purchase Returns

The return process can differ slightly based on where you bought the item. Here’s a quick comparison:

In-Store Purchases: Easiest to return directly to a physical showroom. Bring the item and receipt.
Online Purchases: You can start the process online or by phone. Large items will be scheduled for pickup. Smaller items might require you to ship them back, potentially at your own cost unless defective.

In both cases, having your documentation is the key to a smooth process. The return policy terms themselves are the same for time and condition.

What Happens After You Schedule a Pickup?

For sofas, beds, and other large furniture, Raymour will schedule a pickup from your home. Here’s what to expect:

You’ll be given a date window for the pickup (e.g., a Tuesday between 8am and 12pm).
Ensure the item is in the agreed-upon location, like your garage or just inside your front door.
The crew will inspect the item for condition before loading it.
Once they take possession, your refund process begins. You should get a confirmation email or receipt.

Be aware that pickup scheduling can sometimes take a few days, especially during busy periods.

Extended Holiday Return Periods

Raymour & Flanigan often offers extended return windows during major holidays. For example, purchases made in November or December might have a return deadline in January. This is a common retail practice. The specific dates change each year, so you must check your receipt or the website’s policy page during the holiday season. Never assume the standard 30 days applies to holiday purchases; always verify the exact deadline.

Frequently Asked Questions (FAQ)

Q: How long is the Raymour and Flanigan return policy?
A: The standard policy is 30 days from the delivery date for items in new, unused condition.

Q: Can I return a custom sofa to Raymour?
A: No, custom upholstery orders are final sale and cannot be returned due to their personalized nature.

Q: Does Raymour have a return policy for mattresses?
A: Yes, they often offer a 120-night comfort trial on select mattresses, subject to a break-in period and potential restocking fees.

Q: What is Raymour’s return policy on clearance items?
A> Clearance, “as-is,” and special order items are typically marked as final sale and are not returnable unless damaged upon delivery.

Q: How do I return a large furniture item I bought online?
A> Contact Raymour customer service to initiate the return. They will schedule a pickup crew to collect the item from your home.

Q: Are there any return fees?
A> Standard returns in like-new condition usually don’t have fees. However, restocking fees may apply to mattresses or certain large items. Shipping fees are non-refundable.

Q: How will I get my refund from Raymour?
A> Refunds are issued to the original payment method. Credit card refunds take 5-10 business days, while checks take longer.

Final Thoughts on Navigating Returns

Understanding the Raymour return policy gives you confidence as a shopper. The key takeaways are simple: act within 30 days, keep items in perfect condition, and know that custom and clearance sales are final. Always save your receipt and inspect deliveries right away. For damaged items, report the problem immediately. By following these guidelines, you can ensure a positive experience, whether you’re keeping your purchase or need to send it back. Knowing the rules helps you make the best decision for your home and your budget.