Rally House Return Policy

If you’ve recently bought something from Rally House and need to send it back, understanding the Rally House return policy is your first step. This guide will walk you through everything you need to know, from time limits to condition requirements, making your return process as smooth as possible.

Returns are a normal part of shopping, and Rally House aims to make theirs straightforward. Whether you recieved the wrong size, a gift that wasn’t quite right, or simply changed your mind, we’ll cover all the details here. Let’s get into the specifics so you can handle your return with confidence.

The core Rally House return policy is designed to be customer-friendly. You have 30 days from the date of purchase to initiate a return for most items. The merchandise must be in its original, unworn condition with all tags attached and be accompanied by the original receipt or proof of purchase.

This policy applies to purchases made both online and at their physical retail stores. It’s important to note that some items have special rules, which we will detail in a later section. Always double-check your item against these exceptions before starting the return process.

What You Need for a Successful Return

To ensure your return is accepted without any hiccups, you’ll need to gather a few things. Having this ready will save you time and prevent potential issues.

The Original Receipt or Invoice: This is the most critical piece. A packing slip from an online order works too. Without it, you may only be eligible for store credit at the current selling price.
The Item in Original Condition: The product must not be worn, washed, or altered. All manufacturer tags and labels should be firmly attached.
Original Packaging: Whenever possible, include the original box, bag, or any protective packaging. This is especially important for fragile items or electronics.
The Payment Method Used: If you want a refund to your original payment, you’ll need the same card or account details. Returns to a different card or as cash are typically not possible.

Step-by-Step Return Process

Follow these clear steps to navigate your return, whether you shopped online or in-person.

For Online Purchases

Initiate Your Return Online: Visit the Rally House website and go to the “Returns & Exchanges” section. You’ll need your order number and email address to start.
Select Your Items: Choose the items from your order that you wish to return and state your reason. This helps the company improve its products.
Print Your Return Label: Rally House will provide a prepaid return shipping label. Print it out. If you don’t have a printer, some drop-off locations can print it for you.
Pack Your Box Securely: Place the item(s) with all tags and the original packing slip inside a sturdy box. Seal it and attach the return label clearly on the outside.
Drop Off Your Package: Take the box to the designated carrier (like UPS or USPS). Keep your drop-off receipt until you get confirmation the return is processed.

For In-Store Purchases

Bring Everything to a Store: Take the item, original receipt, and any packaging to any Rally House retail location. You can find your nearest store using their website’s store locator.
Speak with an Associate: A team member will inspect the return and process it at the register. The refund will generally be issued to your original payment method.
Consider a Mail Return: If you can’t visit a store, you can also process an in-store purchase return by mail using the online portal, similar to an online order return.

Refund Methods and Timing

Once Rally House recieves your return, the processing begins. Here’s what you can expect:

Credit/Debit Card Refunds: These typically take 5-10 business days to appear on your statement after processing. The timing depends on your bank.
PayPal Refunds: These are usually faster, often appearing within 3-5 business days.
Store Credit: If you opt for store credit or lack a receipt, this is often issued immediately as an e-gift card or in-store credit memo.

You will recieve an email notification once your return is received and again when the refund is issued. If it’s been over two weeks and you haven’t seen your refund, it’s a good idea to contact customer service with your return tracking number.

Common Exceptions and Special Cases

Not every item follows the standard 30-day rule. Pay close attention to these categories, as they are common sources of confusion.

Final Sale and Clearance Items

Items marked as “Final Sale,” “Clearance,” or with deeply discounted prices are often non-returnable. This is usually clearly stated on the product page or receipt. Always check before you buy these items, as all sales are considered final.

Personalized and Custom Items

Any product that has been customized with a name, number, or specific design cannot be returned. This is because the item is made specifically for you and cannot be resold. Double-check spelling and details before confirming these orders.

Holiday and Seasonal Merchandise

Return deadlines for holiday-specific items (like Christmas or Halloween gear) may be shorter. For example, returns might only be accepted until January 15th for Christmas items. Keep your holiday receipts and act quickly if you need to make a return.

Gift Returns

Returning a gift is simple, even without the receipt. You’ll need the gift receipt or the order number. Without these, the return will likely be processed for store credit at the item’s current lowest selling price, which might be less than what the gifter paid.

Exchange Policy at Rally House

If you need a different size, color, or simply a different item, an exchange is often the easiest route. The process is very similar to a return.

In-Store Exchanges: Simply bring the item and receipt to a store. You can pick your new item and pay any price difference right there.
Online Exchanges: The standard method is to process a return for the unwanted item and then place a new order for the item you want. This ensures you get the correct product quickly and can use any new promotions.

For online exchanges, you might need to wait for the return to be processed before the funds are available for the new purchase. Planning for this short delay is helpful.

What If Your Return is Outside the Policy?

Life gets busy, and sometimes the 30-day window slips by. Or maybe an item has a small issue after you’ve worn it. Here are your options:

Contact Customer Service: Explain your situation politely. In some cases, especially for minor defects or if you’re just a few days late, they may make a one-time exception.
Request Store Credit: Even if a cash refund isn’t possible, they might offer store credit. This is more likely than a cash refund for an out-of-policy return.
Visit a Physical Store: Sometimes, a manager at a local Rally House store has more flexibility to help than the central customer service line. It’s worth a try if you have a store nearby.

Tips for a Hassle-Free Experience

A little preparation goes a long way. Keep these tips in mind to make sure your return goes off without a hitch.

Keep Your Receipts: File them digitally or in an envelope. For online orders, keep the confirmation email until you’re sure you’re keeping the item.
Inspect Items Quickly: When your order arrives, try on apparel and check products right away. Don’t let the box sit in a corner for weeks.
Understand the Price Adjustment Policy: Rally House does not typically offer post-purchase price adjustments. If an item goes on sale shortly after you buy it, your best option is to return and repurchase, provided the item is still within the return window and in new condition.
Use a Trackable Shipping Method: Always use the provided return label or a service with tracking. This protects you if the package gets lost.

Frequently Asked Questions (FAQ)

How long does the Rally House return process take?

Once the warehouse receives your return, processing usually takes 3-5 business days. After that, your refund is issued, which can take another 5-10 business days to show on your card. From start to finish, allow for up to 15 business days.

Can I return Rally House items to any store?

Yes, you can return online purchases to any physical Rally House store. You can also return in-store purchases to any other store location, as long as you have the original receipt.

What is Rally House’s policy on defective items?

For items with manufacturing defects, Rally House will cover the return shipping and offer a full refund or exchange, even if it’s past the standard 30-day window. Contact customer service immediately if you recieve a defective product.

Does Rally House offer free returns?

Yes, they provide a prepaid return shipping label for online orders. For in-store returns, there is obviously no shipping cost. There are no restocking fees for standard returns.

What if I lost my receipt?

Without a receipt, you can still make a return for store credit. The credit will be issued for the item’s current selling price. If you used a credit card, the store may be able to look up the purchase with your card.

Can I return a personalized jersey?

No, personalized items, including jerseys with custom names and numbers, are final sale and cannot be returned due to their custom nature. Please order these items carefully.

Contacting Rally House Customer Service

If you have unique questions or run into problems, reaching out directly is the best solution. Here are the best ways to get help:

Phone: Call their customer service line. Have your order number and details ready. Phone numbers are listed on the “Contact Us” page of their website.
Email: Send a detailed message through the contact form on their website. This creates a written record of your inquiry.
Social Media: Sending a direct message on platforms like Facebook or X (formerly Twitter) can sometimes get a quick public response.
In-Person: Visiting a local store allows you to speak face-to-face with a team member who can often resolve issues on the spot.

Understanding the Rally House return policy empowers you to shop with confidence. By knowing the timeframes, condition requirements, and special exceptions, you can avoid surprises. Always keep your receipts, inspect items promptly, and don’t hesitate to use the provided return labels or friendly in-store service. With this knowledge, handling any return or exchange becomes a simple, straightforward task.