Shopping online is exciting, but sometimes things just don’t work out. That’s why understanding the Princess Polly return policy is so important before you click ‘buy’. It gives you the confidence to shop, knowing you have options if your new outfit isn’t quite right. This guide will walk you through everything you need to know, from time limits to how to send items back.
We’ll cover the step-by-step process, what items you can and cannot return, and how to handle exchanges. You’ll also find tips for a smooth experience and answers to the most common questions. Let’s get started.
Princess Polly Return Policy
The core of the Princess Polly return policy is designed to be straightforward. They offer a 30-day window for returns and exchanges from the date you receive your order. This applies to most items, but there are some important exceptions you should be aware of. All returned items must be in their original, unworn condition with all tags still attached.
It’s also crucial to note that Princess Polly uses a return label system. You’ll need to initiate the return through your online account to get your pre-paid label. They do not accept returns sent directly to their warehouse without this authorization.
What Items Are Final Sale?
Not everything can be sent back. To avoid disappointment, always check the product description before purchasing. The following items are typically marked as final sale:
- Swimwear (if the hygiene liner is removed or damaged)
- Bodysuits and lingerie
- Accessories like jewelry, hair accessories, and socks
- Beauty products and cosmetics
- Items marked “Sale” or “Final Sale” on the product page
- Gifted items purchased with a store credit or gift card
The Step-by-Step Return Process
Following these steps carefully will ensure your return is processed quickly and without any issues.
- Log into Your Account: Go to the Princess Polly website and log into the account you used to place the order.
- Navigate to ‘My Orders’: Find the order containing the item(s) you wish to return.
- Initiate the Return: Click on ‘Return Items’ and select the specific products you are sending back. You’ll need to choose a reason for the return.
- Select Your Preference: Choose whether you want a refund or an exchange for a different size or color (if available).
- Print Your Label: A pre-paid return shipping label will be generated. You must print this label. Princess Polly does not usually accept drop-off QR codes at carrier locations, so a physical label is essential.
- Pack Your Items Securely: Place the items in their original packaging if possible, or a sturdy box. Attach the return label securely to the outside of the package. Make sure to remove or cover any old shipping labels.
- Drop Off Your Package: Take your sealed package to a post office or authorized drop-off location for the carrier specified on your label (usually USPS or UPS).
- Keep Your Tracking Number: Hold onto your drop-off receipt or tracking information. This is your proof that you sent the package.
Packaging Your Return Correctly
How you pack your return matters. Items that arrive damaged because of poor packaging may not be eligible for a refund. Always use a strong box or the original Princess Polly mailer. If you use a new box, ensure it’s clean and free of old labels. Include any original tags, labels, and packaging that came with the item. Don’t forget to securely attach the provided return label on the outside.
Refunds: How and When You Get Your Money Back
Once your return is received and inspected at the Princess Polly warehouse, they will process your refund. The time this takes can vary, but here’s the general timeline:
- Processing Time: Allow 7-10 business days for the warehouse to process your return after it’s delivered.
- Refund Method: Refunds are issued to the original payment method used at checkout. If you paid with a credit or debit card, the refund will go back to that card.
- Bank Processing: After Princess Polly issues the refund, it can take an additional 5-10 business days for your bank or card issuer to post the credit to your account. This part is out of Princess Polly’s control.
If you choose store credit, it is usually issued faster, often within 24-48 hours of the return being processed. The credit will appear in your Princess Polly account wallet.
Exchanging an Item for a Different Size or Color
If you need a different size, an exchange is often the best route. The process starts the same way as a return. During the initiation steps online, select ‘Exchange’ instead of ‘Refund’. You’ll be able to see if your desired size or color is in stock.
Important: Princess Polly typically processes exchanges by issuing a refund for the returned item and then charging you for the new item. This means you will see two transactions on your statement. If the new item costs less, you’ll be refunded the difference. If it costs more, you’ll need to pay the balance. They will ship the new item to you once the return is approved, not necessarily when it is received.
What About International Returns?
For customers outside of the main shipping countries, the return policy is a bit different. International customers are usually responsible for the cost of return shipping, which can be significant. You must still initiate the return online, but you may need to arrange and pay for your own return postage. Refunds for international orders are also subject to currency conversion fees, which are determined by your bank. Always check the specific terms on the Princess Polly website for your country before initiating an international return.
Common Issues and How to Avoid Them
Most return problems are easily preventable. Here are the frequent pitfalls:
- Missing Tags: This is the number one reason for a denied return. Do not remove the tags until you are sure you are keeping the item.
- Using the Wrong Label: Always use the specific label generated for your return. Do not reuse an old label or a label from a different order.
- Missing the 30-Day Window: The clock starts when the package is delivered, not when you ordered it. Don’t wait too long to decide.
- Not Checking Final Sale Status: Always double-check the product page for final sale warnings, especially on sale items.
- Incorrect Packaging: Sending items back in a flimsy bag can lead to damage. Use a box for protection.
Tips for a Smooth Princess Polly Shopping Experience
A little research can prevent the need for a return altogether. Here’s how to shop smarter:
- Read the Size Guide: Princess Polly provides detailed size charts for every item. Measure yourself and compare to the chart, don’t just guess your size.
- Check Fabric Content: Understanding the material (e.g., if it’s stretchy or stiff) can help you choose the right size and feel.
- Look at Customer Reviews: Photos and comments from other shoppers are invaluable for seeing how an item really fits and looks.
- Consider Shipping Times: If you need an item for a specific event, order well in advance to leave time for a potential exchange.
What to Do If Something Is Wrong With Your Order
The return policy covers items you don’t want. But what if your order arrives with a problem? If you receive a damaged, defective, or incorrect item, you should contact Princess Polly Customer Service immediately. Do not initiate a standard return. Take clear photos of the issue, the packaging, and the label. Their team will usually provide a solution, such as a free replacement or a full refund, and may provide a special label for you to send the faulty item back. They have a good reputation for handling these cases efficiently.
Store Credit vs. Refund
You might be offered store credit in some situations, like for a final sale item that arrived defective. Store credit is issued as a digital code or added to your account wallet. It typically does not expire, but it’s always best to check the terms. A refund to your original payment method is generally the standard for approved returns of regular-priced items.
Frequently Asked Questions (FAQ)
Here are clear answers to the most common questions about returns at Princess Polly.
How long does it take to get a refund from Princess Polly?
After they receive your return, allow 7-10 business days for processing. Once issued, it can take another 5-10 business days for your bank to show the credit. So in total, it might be 2-3 weeks from the day you drop off the package.
Does Princess Polly offer free returns?
Yes, for domestic returns within the policy guidelines, Princess Polly provides a pre-paid return shipping label at no cost to you. You just need to print it. International customers usually pay for their own return shipping.
Can I return sale items to Princess Polly?
Only if the sale item is not marked “Final Sale.” Always check the product description. Regular sale items can be returned within 30 days, but final sale items cannot be returned or exchanged for any reason.
What is Princess Polly’s exchange policy?
Their exchange policy is part of the main return policy. You have 30 days to request an exchange for a different size or color, provided the item is in stock. You initiate the exchange online, and they will ship the new item after processing your return.
How do I start a Princess Polly return?
You must start the process online in your account under ‘My Orders’. You cannot just mail an item back. Log in, find your order, select the items, and follow the prompts to generate your pre-paid return label.
Can I return something without the original packaging?
While the original packaging is preferred, the most critical things are the tags and the item’s condition. The item must be unworn, unwashed, and have all original tags attached. If you no longer have the plastic bag or mailer, use a clean, sturdy box.
What if my return is past the 30-day window?
Returns received after the 30-day period are generally not accepted. The warehouse will likely send the item back to you, or it may be donated. In rare cases, you could contact customer service, but approval is not guaranteed.
Final Thoughts on Navigating Returns
Knowing the ins and outs of the Princess Polly return policy makes you a more confident shopper. The key takeaways are simple: act within 30 days, keep all tags on, use the online portal to get your label, and pack items carefully. By following the steps outlined here, you can handle any return or exchange smoothly.
Always remember to check for final sale restrictions before buying, especially on popular sale days. And if you ever have a unique situation, reaching out to Princess Polly’s customer service with clear details is your best bet. With this knowledge, you can focus on finding the perfect pieces for your wardrobe.