You’ve just unboxed your new Under Armour gear, full of anticipation for your next workout or run. But sometimes, things don’t go as planned. Maybe the shoes are a half-size too small, the color isn’t quite right in person, or the jacket’s fit isn’t what you expected. In these moments, knowing the details of the Under Armour return policy becomes incredibly important. It’s the safety net that gives you the confidence to shop, ensuring you end up with gear that truly works for you.
Having a clear and fair return process is a sign of a company that stands behind its products. Whether you bought your items online or in a physical store, Under Armour has established guidelines to make the process as smooth as possible. This guide will walk you through everything you need to know, from the standard return window to the specifics for final sale items, so you can handle any return or exchange with ease.
What is Under Armour’s Standard Return Window?
For most purchases, Under Armour offers a generous 60-day return period from the date your order was shipped. This two-month window gives you plenty of time to test your gear, ensuring it performs as expected during your activities. It applies to items purchased from both the official Under Armour website and their retail stores across the United States. To be eligible for a return or exchange, the items must be in their original condition: unworn, unwashed, and with all original tags and packaging still attached. This policy is designed to be straightforward, allowing you to shop with peace of mind.
Returning Items You Bought Online
Returning an online order is a simple process. The easiest way to start is through the “Returns & Exchanges” portal on the Under Armour website. You’ll need your order number and the email address used for the purchase. The system will guide you through selecting the items you wish to return and generating a prepaid shipping label. Once you have your label, just pack the items securely in their original packaging, attach the label, and drop the box off at any authorized shipping location, like a UPS drop-off point. Your refund will typically be processed to your original payment method once the returned items are received and inspected at the warehouse.
Making a Return at an Under Armour Store
If you have a physical Under Armour store nearby, you can often make your return there for immediate convenience. Simply bring the items you wish to return, along with your packing slip or the original order confirmation email. The store associates can process the return directly, and if you’re exchanging for a different size or color, you can walk out with your new gear the same day. This is often the fastest way to resolve a sizing issue. It’s always a good idea to call your local store ahead of time to confirm they are accepting returns, just to be safe.
Key Exceptions to Keep in Mind
While the Under Armour return policy is generally quite flexible, there are a few important exceptions. The most significant one involves items marked as “Final Sale.” These are typically deeply discounted clearance items, and they are not eligible for return or exchange. Always double-check the product description before purchasing a sale item to see if it’s final.
Additionally, for hygiene and safety reasons, certain products cannot be returned if their packaging has been opened or compromised. This usually includes face masks, underwear, and hosiery. It’s best to be absolutely certain about these purchases before removing any tags or original packaging.
Handling Exchanges and Refunds
If you need a different size or color, an exchange is usually the way to go. The process for initiating an exchange is very similar to a return, whether you do it online or in a store. For online exchanges, you may be instructed to return the original item and place a new order for the correct product.
When it comes to refunds, the timing can vary. Once Under Armour receives your return, it can take a few business days to process it. After processing, it may take an additional 3 to 10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution’s policies. You will receive a confirmation email once your return has been processed.
What If You Have a Defective Product?
Discovering a defect in your new gear is always disappointing. Under Armour’s warranty and quality guarantee are there to protect you in these situations. If you receive an item with a manufacturing flaw, such as a broken zipper or a seam that comes apart quickly, you should contact Under Armour Customer Service immediately. They will guide you through the specific process for warranty claims, which may differ from a standard return. It’s helpful to have photos or a video of the defect ready to share with the support team to speed up the resolution.
Tips for a Smooth Return Experience
A little preparation can make your return process effortless. First, always hold onto your original receipt, packing slip, or order confirmation email, as you’ll need proof of purchase. When trying on shoes or apparel, do so on a clean, carpeted surface to avoid scuffing or staining the items, keeping them in new condition. If you think there’s a chance you might return an item, keep all the tags and original packaging intact until you’re completely sure you’re going to keep it. Following these simple steps ensures that your items remain eligible for a full refund or easy exchange.
Wrapping Up Your Under Armour Returns
Knowing the ins and outs of the Under Armour return policy empowers you as a shopper. With a 60-day window, multiple return channels, and a clear process, you can feel confident trying out new gear. The key takeaways are to keep your items in new condition, hold onto your proof of purchase, and be mindful of final sale items. By following these guidelines, you can focus on what matters most—finding the perfect performance gear to support your active lifestyle, with the assurance that Under Armour has your back if anything isn’t quite right.