If you’ve ever bought something online that didn’t fit or wasn’t quite right, you know how important a clear return policy is. Understanding the return policy Abercrombie online offers is the first step to a stress-free shopping experience with them. This guide will walk you through everything you need to know, from time limits and conditions to step-by-step instructions for sending items back. We’ll cover the details for Abercrombie & Fitch, Abercrombie kids, and Hollister, so you can shop with total confidence.
Knowing the rules before you buy saves you time and hassle later. Abercrombie’s policy is designed to be straightforward, but there are a few key points you’ll want to remember. Let’s break it all down in simple terms.
Return Policy Abercrombie Online
This is the core set of rules that applies to most purchases made on the Abercrombie & Fitch websites and apps. The policy is generally consistent across their family of brands, which includes Abercrombie & Fitch, Abercrombie kids, and Hollister. Here’s what you need to know at a glance.
Key Timeframes and Conditions
You have a generous window to make your decision. Most items can be returned within 60 days of the date you received them. This applies to purchases made online for return by mail or to any of their physical stores.
- 60-Day Return Window: Starts from the day your order is delivered.
- Condition of Items: Items must be unworn, unwashed, and in their original condition with all tags attached.
- Original Packaging: While not always strictly required, it’s best to include any original bags or boxes.
- Proof of Purchase: You’ll need your packing slip, order confirmation email, or the original payment method for in-store returns.
What Can and Cannot Be Returned
Most things you buy are returnable, but there are important exceptions. Always check the product description for special notes, especially on final sale items.
- Can Be Returned: Regular-priced clothing, shoes, and accessories from A&F, kids, and Hollister.
- Final Sale Items: These are clearly marked and cannot be returned or exchanged. This is the most common reason a return might be denied.
- Swimwear & Intimates: For hygiene reasons, these items can only be returned if the original protective liner is intact and attached.
- Gifted Items: You can return gifts, but you’ll need the gift receipt or order number to process it.
Return Methods: Mail vs. In-Store
You have two easy options for sending your items back. Choosing the right one depends on what’s most convenient for you.
Returning by Mail (Online Process)
This is the go-to method if you don’t live near a store. The process is managed through your online account.
- Log into “My Account” on the website or app where you made the purchase.
- Find your order and select the items you wish to return.
- Choose your reason for return and print the prepaid return label that is generated.
- Pack the items securely in any box or bag, attach the label, and drop it at a post office or authorized drop-off location.
Once the return is scanned by the carrier, you’ll usually get a refund within 10-14 business days after the package is received and processed at their warehouse. Refunds go back to your original payment method.
Returning In-Store
This is often the fastest option. You can return online purchases to any Abercrombie & Fitch, Abercrombie kids, or Hollister store in the same country. Just bring the items and your proof of purchase (packing slip or order number).
- Advantage: Instant refund or exchange on the spot.
- Note: Some stores may have limited space for returns from other brands within the family, so it’s a good idea to call ahead if your returning a large order.
Refund Details and Timelines
How and when you get your money back depends on your return method and payment type.
- Online Returns: Refunds are issued to the original payment method. Credit/debit card refunds take 10-14 business days after processing. PayPal refunds may be quicker.
- In-Store Returns: You receive the refund immediately to your original card or as store credit/gift card if you prefer.
- Gift Card Payments: Refunds for purchases made with a gift card are always re-issued as a new electronic gift card.
- Sale Items: Items bought on sale are refunded at the price you paid.
Abercrombie Kids & Hollister Specifics
The main return policy is the same across all brands. The 60-day window and condition requirements apply to Abercrombie kids and Hollister items purchased online as well. You can return Hollister items to an Abercrombie store, and vice versa, which adds a lot of flexibility for families shopping across the brands.
International Returns
If you’re shopping from outside the United States, the policy may vary slightly. You’ll need to check the website for the specific country you’re ordering from. Often, international returns must be sent by mail (not to a U.S. store) and may be subject to different timeframes or fees. Always review the policy on your local site before placing an order.
Exchanges Made Simple
Abercrombie doesn’t offer direct exchanges through the mail. The easiest way to get a different size or color is to:
- Return the original item for a refund using the process above.
- Place a brand new order for the item you want.
This ensures you get the correct item quickly and secures the size before it sells out. For instant exchanges, visiting a physical store is your best bet.
Common Return Mistakes to Avoid
A few small oversights can delay your refund. Here’s what to watch out for:
- Missing Tags: Removing the main fabric tag is a common reason for a return to be rejected.
- Using the Wrong Label: Make sure you’re using the official prepaid label from your return portal, not the original shipping label.
- Waiting Too Long: Mark your calendar! The 60 days can pass quicker than you think, especially if you’re saving an item for a special occasion.
- Not Checking for Final Sale: Always double-check your cart before checkout to ensure you haven’t added a non-returnable final sale item by mistake.
What If Something Is Wrong With Your Order?
If you receive a damaged, defective, or incorrect item, the process is different. Contact Abercrombie’s customer service immediately. They will usually provide a prepaid return label and prioritize sending out a replacement as soon as possible, often before they even receive the faulty item back. You shouldn’t have to wait for a resolution in these cases.
Tips for a Smooth Return Experience
Following these simple tips will make the process effortless.
- Keep the packing slip with your order until you’re sure you’re keeping everything.
- Try on items promptly after they arrive so you stay within the return window.
- Use the online return portal for mail returns to ensure your refund is tracked properly.
- For store returns, bring the credit card you used if possible—it can speed things up.
Contacting Customer Service
If you have a question that isn’t covered here, reaching out is easy. You can use the live chat feature on their website during business hours, send an email through the contact form, or call their customer service line. Having your order number ready will help them assist you much faster.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Abercrombie?
For returns by mail, please allow 10-14 business days for the refund to appear on your original payment method after the return is processed at their warehouse. In-store refunds are typically instant.
Can I return online purchases to a Hollister store?
Yes, you can. You can return items bought on the Abercrombie & Fitch website to a Hollister store, and Hollister items to an Abercrombie store. This applies to Abercrombie kids items as well.
What is Abercrombie’s return policy for sale items?
Items purchased on sale can be returned within 60 days, just like regular-priced items. However, they must still have tags and be in new condition. The only exception is items marked “Final Sale,” which are not returnable under any circumstance.
Does Abercrombie offer free returns?
Yes, Abercrombie provides a prepaid return shipping label for online returns within the United States. This means you can return items by mail without paying a shipping fee. International returns may have different rules.
What if I lost my receipt or packing slip?
Don’t worry. If you made the purchase online logged into your account, you can print a new packing slip from your order history. For in-store returns without proof, they can often look up the purchase with the card you used or offer store credit at the current selling price.
Can I return swimwear?
Swimwear can be returned only if the hygienic liner is still intact and attached. If it has been removed or tampered with, the return will not be accepted for obvious health and safety reasons.
How do I start an Abercrombie online return?
Log into your account on abercrombie.com (or the relevant brand site), go to “My Orders,” select the item, and follow the prompts to generate a return label. It’s a pretty simple process that only takes a few minutes.
Understanding the return policy Abercrombie online uses gives you the freedom to shop their latest collections without worry. With a 60-day window, free return shipping, and the option to return to any of their stores, they make it convenient to find your perfect style. Just remember to keep those tags on and watch for final sale markings, and you’ll have a seamless experience every time. Now you’re ready to shop with complete confidence.