Return Policy Aeropostale

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Understanding the return policy Aeropostale has in place is key to a stress-free shopping experience. Whether you bought something online or in a store, knowing the rules helps you shop with confidence.

This guide breaks down everything you need to know. We’ll cover time limits, condition requirements, and different methods for sending things back. Our goal is to give you clear, step-by-step instructions so you can handle any return or exchange easily.

Return Policy Aeropostale

Aeropostale’s policy is designed to be straightforward for customers. In general, they accept returns and exchanges on most items within 60 days of your purchase. This is a pretty generous window compared to many other retailers.

You will need your original receipt or the packing slip that came with your online order. The items must be in new, unworn condition with all original tags attached. This is a standard requirement for clothing returns.

What Items Can You Return?

Most items from Aeropostale are eligible for return or exchange. This includes:

  • Men’s, women’s, and kids’ apparel (tops, bottoms, dresses, outerwear)
  • Accessories like hats, belts, and bags
  • Swimwear (with the hygienic liner still intact and attached)
  • Footwear (must be in original box and unworn)

What Items Are Final Sale?

Some items cannot be returned for a refund. It’s important to check before you buy. Final sale items typically include:

  • Clearance merchandise marked “Final Sale” at the time of purchase
  • Gift cards (these are non-refundable)
  • Personalized or altered items
  • Items without a valid proof of purchase

Condition Requirements for Returns

For a return to be accepted, the item must meet specific condition criteria. If it doesn’t, the store may refuse the return or offer a partial refund.

  • Unworn and Unwashed: The item must not show any signs of wear, washing, or damage.
  • Original Tags Attached: All brand and size tags must be fixed to the garment.
  • Original Packaging: For shoes, the original box is required and should be in good condition.
  • Hygiene Liners: For swimwear and intimate apparel, the protective hygiene liner must be perfectly intact.

How to Return an Online Purchase

Returning something you bought on Aeropostale’s website is simple. You have a couple of convenient options to choose from.

Option 1: Return by Mail (Prepaid Label)

This is the most common method. Follow these steps:

  1. Log into your Aeropostale account and go to “Order History.”
  2. Select the item(s) you wish to return and initiate the return process.
  3. Print the prepaid return shipping label that is generated.
  4. Pack the items securely in their original packaging or a similar box. Include the original packing slip.
  5. Attach the return label clearly on the outside of the box.
  6. Drop the package off at any USPS location or schedule a pickup.

Once the return is received and processed, your refund will be issued to your original payment method. This usually takes 7-10 business days after they get the package.

Option 2: Return In-Store

You can also return online purchases to any Aeropostale store in the United States. This is often the fastest way to get your refund.

  1. Bring the item(s) you want to return with all tags attached.
  2. Bring your original packing slip or the order confirmation email.
  3. Bring the credit card used for the purchase, if possible.
  4. A store associate will process the return at the register.

Your refund will be issued immediately to your original payment card if you have it with you. Otherwise, it may be issued as store credit.

How to Return an In-Store Purchase

If you bought something at a physical Aeropostale location, you should return it to a store. This is the quickest and simplest method.

  1. Gather the item(s) in their original condition with tags.
  2. Locate your original receipt. This is very important for in-store returns.
  3. Visit any Aeropostale store (it does not have to be the same one where you made the purchase).
  4. An employee will assist you at the checkout counter.

Without a receipt, the store may offer you the lowest recent selling price as store credit, subject to manager approval. They might also ask for a valid photo ID for receipt-less returns.

Understanding Refunds and Exchanges

Knowing how and when you’ll get your money back is crucial. Here’s how Aeropostale handles it.

Refund Methods and Timing

  • Credit/Debit Card: Refunds go back to the original card. Processing can take 7-10 business days after the return is received, plus additional time for your bank to post it.
  • PayPal: Refunds are issued to your PayPal account. The timing is similar to card refunds.
  • Store Credit/Gift Card: If you choose this or return without a receipt, the credit is usually issued instantly as an e-gift card or on a physical card.
  • Cash: For in-store purchases returned with a receipt, you may recieve cash if that was your original payment method.

How to Request an Exchange

Exchanges are handled in two primary ways:

  1. In-Store Exchange: Bring the item to a store. You can pick the new size or color on the spot, and pay any price difference.
  2. Online Exchange: The easiest method is to process a return for a refund and then place a new order for the desired item. This ensures you get the current price and any active promotions.

International Returns and Special Cases

International Orders

If you are outside the United States, the return process is different. International customers are responsible for the cost of return shipping and any customs duties. You must contact Aeropostale customer service to initiate an international return and get instructions. The 60-day window still applies, but shipping times can affect this, so start the process early.

Returns Without a Receipt

It is possible, but not guaranteed. At the store manager’s discretion, you may be offered merchandise credit for the item’s lowest selling price within the last 30 days. A valid government-issued photo ID is required, and there may be a limit on receipt-less returns per person.

Damaged or Defective Items

If you recieve a damaged or faulty item, contact Aeropostale immediately. For online orders, reach out to customer service within 7 days of delivery. They will typically provide a prepaid label for the return and expedite a replacement or full refund. Keep all packaging as evidence.

Tips for a Smooth Return Experience

  • Keep Your Receipt: Always file or photograph your receipt and packing slips until you’re sure you’re keeping the item.
  • Inspect Items Quickly: Try on or inspect your order as soon as it arrives to ensure you’re within the 60-day period.
  • Repackage Carefully: Use a sturdy box for mail returns to prevent damage in transit, which could void your return.
  • Track Your Return: When mailing a return, use the tracking number provided. This helps resolve any issues if the package gets lost.
  • Know the Sale Dates: Be extra mindful of return deadlines during holiday seasons, as extended policies may apply.

Aeropostale’s Holiday Return Policy

During the peak holiday season, Aeropostale often extends its return window. Purchases made between November and December usually have a January return deadline. The exact dates change slightly each year, so always check the current policy on their website during the holidays. This extension is a great benefit for gift-givers.

Frequently Asked Questions (FAQ)

How long is the Aeropostale return period?

You have 60 days from the date of purchase to return most items for a refund or exchange.

Can I return online orders to an Aeropostale store?

Yes, you can. Bring the item, the packing slip, and your payment card if possible for the fastest service.

What if I lost my receipt?

You may still be able to return an item for store credit at the current selling price, subject to manager approval and with a valid ID.

Are Aeropostale returns free?

Returns by mail using their prepaid label are free. Returns to a store are also free. International returns are not free.

How long do Aeropostale refunds take?

After they receive your return, it takes 7-10 business days to process. Your bank may then take a few more days to show the credit on your statement.

Can I return swimwear?

Yes, but only if the hygienic liner is completely untouched and attached. If it’s removed, the return will be denied.

What is Aeropostale’s exchange policy?

You can exchange an item within the 60-day window, provided it meets all condition requirements. In-store exchanges are instant.

Does Aeropostale offer price adjustments?

Aeropostale does not typically offer post-purchase price adjustments. If an item goes on sale shortly after you buy it, your best option is to return and repurchase it, if it’s still in stock.

Contacting Customer Service

If you have a unique situation or questions not covered here, reaching out to Aeropostale directly is the best step. You can contact there customer service team through:

  • Phone: Call 1-888-AEROPOST (1-888-237-6767).
  • Website Help Center: Use the live chat or email form on the Aeropostale “Contact Us” page.
  • Social Media: Send a direct message on platforms like Twitter or Facebook for public support.

Having your order number and details ready will help them assist you faster.

Knowing the details of the return policy Aeropostale maintains makes you a smarter shopper. By following the guidelines on time limits, item condition, and having your proof of purchase, you can ensure your returns and exchanges are handled smoothly. Always double-check the official policy on their website for the most current information, especially during holidays or for international orders. With this knowledge, you can shop their latest styles with total peace of mind.