If you’re thinking about trying Fabletics but are unsure about their rules, understanding the return policy Fabletics has in place is key. This guide will walk you through everything you need to know, from time limits to condition requirements, so you can shop with confidence.
We know returns can be a hassle. That’s why we’ve broken down the policy into simple, clear steps. You’ll learn how to start a return, what items are eligible, and how long it takes to get your money back. We’ll also cover some common issues people face and how to avoid them.
Let’s get started and make sure you have a smooth experience.
Return Policy Fabletics
Fabletics offers a 45-day return window for most items. This applies to both full-price and sale items. The clock starts ticking from the day you receive your order, not the day you placed it.
To be eligible for a return, items must be in their original condition. This means they haven’t been worn, washed, or damaged. All original tags should still be attached. Footwear should be tried on indoors on a clean surface.
Here’s a quick list of what you need for a successful return:
- Your original order number or account email.
- The items you wish to return in their original state.
- The original packaging isn’t always required, but it helps.
What Items Cannot Be Returned?
For hygiene and safety reasons, some items are final sale. Knowing this upfront can save you a lot of trouble. The non-returnable list includes:
- Face masks and any opened personal care items.
- Swimwear if the hygiene liner has been removed or tampered with.
- Items marked as “Final Sale” on the product page or in your order.
- Gift cards are also non-returnable, as is typical.
Understanding Store Credit vs. Original Payment
How you get your refund depends on how you paid and sometimes the item. Generally, refunds go back to your original payment method. This includes credit cards, debit cards, and PayPal.
However, there are exceptions. Items bought with a discount or credit from a previous return might be refunded as store credit. Also, if you used multiple payment methods (like part gift card, part credit card), the refund is usually issued in the same proportion.
The 45-Day Window Explained
The 45-day period is fairly standard for activewear. It’s important to act quickly if your items don’t work out. We recommend trying on your gear as soon as it arrives. This gives you plenty of time to decide and initiate the return process if needed.
Don’t let the package sit in the corner for a month. If you miss the 45-day deadline, Fabletics is not obligated to accept the return, and you may be stuck with the item.
How to Start a Fabletics Return: A Step-by-Step Guide
Returning an item to Fabletics is designed to be done online. You don’t need to call anyone to get started. Follow these steps to ensure your return is processed smoothly and without delay.
Step 1: Log Into Your Fabletics Account
Go to the Fabletics website and log into your account. This is the easiest way to access your order history. If you checked out as a guest, you’ll need your order number and the email address used for the purchase.
Step 2: Locate Your Order
Navigate to “My Orders” or “Order History” in your account dashboard. Find the specific order containing the item(s) you want to send back. Click on the order details to view the items.
Step 3: Initiate the Return
Look for a button that says “Return Item” or something similar next to the eligible product. You’ll be asked to select a reason for the return from a dropdown menu. This feedback is helpful for the company but choose whatever best fits your situation.
Step 4: Choose Your Refund Method
The system will usually tell you if you’ll receive a refund to your original payment or store credit. Confirm this is correct based on your understanding of the policy. Sometimes you might have a choice, but not always.
Step 5: Print Your Return Label
Once the return is authorized, you’ll get a prepaid return shipping label. You must print this label. Fabletics typically does not offer QR code drop-off options at carriers. Attach the label securely to your package, covering any old labels.
Step 6: Pack and Ship Your Items
Place the items securely in a shipping box or the original package. It’s a good idea to include a copy of your return authorization slip inside the box. Drop the package off at the designated carrier (usually USPS or UPS).
Keep your tracking number! This is your proof that you shipped the return. The tracking info will update in your Fabletics account once the carrier scans it.
Processing Timelines and Refund Tracking
Patience is important after you’ve dropped off your return. The process isn’t instant, but knowing the timeline sets the right expectations.
From Drop-Off to Refund
Here’s a typical timeline:
- Carrier Transit: It can take 5-10 business days for the package to reach the Fabletics warehouse, depending on your location and the shipping service.
- Warehouse Processing: Once received, it takes about 3-5 business days for their team to inspect the returned items.
- Refund Issuance: After approval, the refund is issued. It can then take an additional 3-10 business days for the funds to appear in your bank or on your credit card statement.
In total, you should expect the entire process to take 2-4 weeks from the day you mail the box. Store credit is often issued a bit faster, sometimes within 48 hours of warehouse acceptance.
How to Track Your Return Status
The best place to check is your Fabletics account. Go back to your order history and click on the specific return. It should show its status, such as “Return Initiated,” “In Transit,” “Received,” or “Refunded.”
If the status hasn’t updated for a long time after the carrier shows delivery, it might be time to contact customer service. Have your return tracking number and order number ready.
Exchanges vs. Returns: What You Need to Know
Fabletics primarily operates on a return-and-rebuy system rather than direct exchanges. This is a crucial point that confuses many customers.
The Standard Process for a Different Size or Color
If you need a different size or color, the standard advice is to:
- Initiate a return for the unwanted item following the steps above.
- Place a new order for the correct size or color separately.
This ensures you get the item you want before it sells out. Waiting for the return to be fully processed before ordering could mean missing your size. You can use store credit from your return to fund the new purchase once it’s issued.
What About Defective or Incorrect Items?
If you receive a damaged, defective, or wrong item, the process is different. You should contact Fabletics Customer Service immediately. Do not initiate a standard return.
They will likely send you a replacement item at no cost and provide a special label for returning the faulty product. In these cases, you shouldn’t have to wait for a refund to re-order; they should handle it directly.
VIP Membership and Returns: Key Details
Your VIP membership status doesn’t change the core return policy, but it interacts with it in important ways. Being aware of this prevents unexpected charges.
Returns and Your Monthly Credit
If you used your monthly member credit to purchase an item and then return it, the credit is typically redeposited into your account. It will be available for use again, but note that member credits often have expiration dates or specific usage rules.
If you return an item that qualified you for a discount on other items in an order, the discount might be recalculated. This could potentially affect the final refund amount for the other items you keep.
Pausing or Cancelling VIP
You can still process returns on past orders even after you cancel your VIP membership. Just make sure you have your order information handy, as you may not be able to access your account as easily. The standard 45-day rule still applies based on the original delivery date.
Tips for a Hassle-Free Fabletics Return Experience
A little preparation makes the return process much smoother. Here are some practical tips based on common customer experiences.
- Try On Immediately: As soon as your package arrives, try everything on. Check the fit, feel, and color in good lighting. This maximizes the time you have to decide.
- Keep Original Tags Attached: If you think you might return something, leave all tags and labels on. Once you remove a tag, the item is almost certainly no longer returnable.
- Use a Sturdy Box: If the original packaging is damaged, use a new box. A flimsy package can open in transit, leading to lost items and a denied refund.
- Take a Photo: Before you seal the box, take a quick photo of the items with the tags attached inside the box. This provides evidence of the condition you sent it in, just in case.
- Know the Final Sale Terms: Always double-check the product description before buying. Items with deep discounts, especially during clearance sales, are often marked as final sale.
Frequently Asked Questions (FAQ)
Does Fabletics have free returns?
Yes, Fabletics provides a prepaid return shipping label for returns within the 45-day policy. You won’t be charged a fee to ship the item back to their warehouse.
How long do Fabletics returns take to process?
From the day you mail the package, expect the full process—transit, inspection, and refund—to take 2 to 4 weeks. Refunds to payment methods take longer than store credit.
Can I return Fabletics items in store?
Fabletics has physical retail stores, but they generally do not accept returns for items purchased online. Online orders must be returned by mail using the online process. It’s best to check with your local store for their specific policy, as some may make exceptions.
What is Fabletics’ return policy for wrong items?
If you recieved an incorrect item, contact Customer Service right away. They will arrange for a replacement and a return label for the wrong product. This is handled separately from a standard size-or-fit return.
Can I return Fabletics shoes?
Yes, footwear is returnable within 45 days, but it must show no signs of wear. Try them on indoors on a clean, carpeted surface to ensure the soles remain pristine. Shoes with marks or dirt on the soles will likely be rejected.
What happens if my Fabletics return is denied?
If your return is denied (for being past 45 days, worn, etc.), customer service will usually notify you. The items will often be shipped back to you at your expense. If you believe the denial was a mistake, contact customer service with your evidence, like the photo you took before shipping.
Is there a Fabletics return policy for international orders?
International return policies vary by country. Often, you are responsible for the cost of return shipping, and duties/taxes are non-refundable. Always check the terms on the Fabletics website for your specific country before initiating an international return.
Final Thoughts on Navigating Returns
Understanding the return policy Fabletics has designed gives you the freedom to shop their collections without worry. The key takeaways are simple: respect the 45-day window, keep items in new condition, and use the online portal to start your return.
By following the step-by-step instructions and tips outlined here, you can handle any return efficiently. Remember to track your package and be patient during the processing period. With this knowledge, you’re ready to enjoy trying new activewear, knowing you have a clear path if something isn’t quite right.