If you’ve just bought a new pair of Converse shoes and they’re not quite right, understanding the return policy Converse offers is your first step to a solution. This guide will walk you through everything you need to know, from time limits to condition requirements, making your return or exchange as smooth as possible.
We know returns can be frustrating. Maybe the fit is off, or the color looks different in person. Whatever the reason, we’ll break down the official policy in simple terms. You’ll learn how to start a return, what to expect with refunds, and some helpful tips to avoid common pitfalls.
Return Policy Converse
The official Converse return policy is designed to be straightforward for customers. In general, you have 30 days from the date your order was delivered to initiate a return for a refund or exchange. The items must be in their original, unworn condition, with all tags attached and the original packaging if possible.
It’s important to note that this policy applies to purchases made directly from Converse.com, the Converse app, or a Converse retail store. If you bought your shoes from another retailer, like a department store or a footwear shop, you’ll need to check that store’s specific return guidelines, as they will be different.
What Items Are Eligible for Return?
Most items you buy from Converse directly can be returned. This includes:
- All footwear (like Chuck Taylors, Run Star Hikes, etc.)
- Apparel (t-shirts, hoodies, jackets)
- Accessories (bags, hats, socks)
What Items Are Final Sale?
Some items cannot be returned under any circumstance. Always check the product description before you buy. Final sale items typically include:
- Products marked “Final Sale” or “Custom” (like those from the Converse By You design studio).
- Gift cards.
- Items purchased during certain promotional events, which will be clearly labeled.
Condition Requirements for Returns
For your return to be accepted, the shoes or items must look like they’ve never been worn. The Converse team will inspect them. Here’s what they look for:
- Unworn Soles: The bottoms must be completely clean, with no signs of wear or scuffing.
- Original Tags: All hangtags and labels must be still attached to the product.
- Packaging: Returning the shoes in the original shoebox is highly recommended and sometimes required. The box is considered part of the product.
- No Damage: The item must be free of any stains, odors, or damage.
The 30-Day Return Window
The 30-day clock starts on the day your package is delivered. It’s a good idea to start the return process as soon as you know something isn’t right. Don’t wait until the last minute, as processing times can vary. If your 30th day falls on a weekend or holiday, it’s best to initiate the return before that date to be safe.
How to Return Your Converse Order
Converse offers a few different methods for returns, depending on where you made your purchase. The easiest way is usually through the online portal.
For Online Purchases (Converse.com or the App)
Follow these steps to begin your return:
- Go to the Converse Returns page on their website. You’ll need your order number and the email address used for the purchase.
- Select the items from your order that you wish to return and state your reason.
- Choose your preferred refund method (original payment or exchange).
- Print the prepaid return shipping label that Converse provides and securely attach it to your package.
- Pack the items in their original box, and then place that inside another shipping box for protection.
- Drop the package off at the designated carrier (usually UPS or USPS).
For In-Store Purchases
You can return items bought at a Converse retail store to any physical Converse store location. Remember to bring:
- The item in its original, unworn condition.
- The original shoebox and all tags.
- Your original proof of purchase (receipt or packing slip).
If you don’t have the receipt, the store may be able to look up the purchase with the credit card you used, or they might offer store credit at the current selling price.
Using a Third-Party Drop-Off
Some retailers, like certain UPS Stores, offer “Converse Return Drop-Off” services. You can select this option during the online return process. You just bring your packaged item and QR code to the partner location, and they handle the rest. This can save you time from having to find a carrier drop box.
Understanding Refunds and Exchanges
Refund Processing Time
Once Converse receives your return, it can take 7-10 business days for them to process it. After processing, your refund will be issued. The time it takes for the money to appear in your account depends on your bank or card issuer, often taking an additional 3-5 business days. Refunds are always issued to the original form of payment.
Exchange Process
If you want a different size or color, the process is similar. During the online return initiation, select “Exchange” as your option. You’ll be able to choose the new item you want. Converse will ship the new product to you after they receive the return. Note that exchanges are subject to the availability of the new item you select.
Return Shipping Costs
Converse provides a prepaid return label for most standard returns within the 30-day window. This means you won’t have to pay to ship the item back. However, if you are returning a item from an international order, or if you are outside the standard return window, you may be responsible for shipping costs.
Common Return Scenarios and Solutions
What If I Missed the 30-Day Deadline?
The 30-day policy is firm for standard refunds. If you’ve missed the deadline, your best course of action is to contact Converse Customer Service directly. In some cases, they may offer store credit or allow an exchange, but this is not guaranteed. It’s always worth asking politely.
Returning a Gift
If you received Converse shoes as a gift and need a different size, you can process a gift return. You’ll need the gift receipt, which will allow you to receive the refund as store credit, typically on an e-gift card. Without a receipt, returns are generally not accepted unless the store can make an exception.
Defective or Incorrect Items
If your shoes arrive with a manufacturing defect (like a loose sole or a seam coming apart) or if you received the wrong item entirely, contact Converse immediately. They will cover all return shipping costs and will often expedite your replacement or refund. Take photos of the defect as soon as you notice it, as this can help customer service.
International Returns
Return policies and procedures vary significantly by country. If you ordered from a Converse site outside your home country, you must follow the return instructions for that specific regional website. Shipping costs and duties for international returns are usually the customer’s responsibility, so it’s important to read the policy carefully before ordering.
Tips for a Hassle-Free Converse Return
A little preparation can make your return go much faster. Here are some pro tips:
- Keep the Box: Always keep the shoebox and packaging until you’re sure you’re keeping the shoes. A damaged box can lead to a rejected return.
- Try Indoors: When checking for fit, only walk on clean, carpeted surfaces to ensure the soles remain pristine.
- Act Quickly: Start your return as soon as you decide. This gives you plenty of buffer within the 30-day window.
- Document Everything: Take a photo of your packed return package with the label visible before you drop it off. Keep your drop-off receipt until you get your refund confirmation.
- Check Promo Terms: If you used a promo code, understand that your refund may be for the discounted price you paid, not the original listed price.
Converse Warranty Information
It’s important to distinguish between a return and a warranty claim. The 30-day return policy is for any reason. Converse also offers a limited warranty that covers material and workmanship defects for a longer period, usually one year from the date of purchase.
A warranty claim is for when shoes fail under normal use due to a factory flaw, not from general wear and tear. If your Converse develop a specific defect months after purchase, you can contact customer service to start a warranty review. You’ll likely need your proof of purchase and photos of the damage.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Converse?
After they receive your return, processing takes 7-10 business days. The refund to your card or account may then take another 3-5 business days after that.
Can I return worn Converse shoes?
No. Shoes must be in new, unworn condition with clean soles and all tags attached to be eligible for a refund. Wearing them outside will void the return policy.
Does Converse have a return policy for online orders?
Yes, the standard 30-day return policy applies to online orders. You start the process on their website and use a prepaid return label.
What is Converse’s exchange policy?
You can exchange for a different size or color within 30 days. Start an exchange online, and they will ship the new item after recieving your return.
Are Converse final sale items returnable?
No. Items marked as Final Sale, Custom, or from the Converse By You platform cannot be returned or exchanged. Always check the product details before buying these.
Can I return Converse at a Nike store?
While Converse is owned by Nike, they operate seperately. You generally cannot return Converse products to a Nike store. You must use a Converse store, the online portal, or an authorized drop-off partner.
What if my Converse shoes are defective?
Contact Converse Customer Service right away. They have a separate process for defective items and will cover all costs for the return and replacement.
Do I need the original receipt to return Converse?
For the smoothest process, yes. For in-store purchases without a receipt, the store may try to look it up or offer store credit at the current price.
We hope this detailed guide helps you navigate the Converse return process with confidence. Remember, the key is to act within the 30-day window and keep everything in its original, new condition. If you ever have specific questions that aren’t covered here, the Converse Customer Service team is the best resource for the most current information and direct assistance.