If you’re shopping at Bob’s Discount Furniture, understanding their return policy is key to a stress-free experience. This guide breaks down the return policy Bobs Furniture in simple terms, so you know exactly what to expect before and after your purchase. We’ll cover timeframes, conditions, and how to handle any issues, making the process as smooth as possible for you.
Return Policy Bobs Furniture
Bob’s Discount Furniture aims for customer satisfaction, but their return policy has specific guidelines you need to follow. It’s not a one-size-fits-all rule; it changes depending on what you bought and why you’re returning it. Knowing these details upfront can save you time and potential headaches down the road.
What Is Bob’s Furniture General Return Window?
For most items, Bob’s offers a limited return window. Typically, you have a short period from the date of delivery to initiate a return if you change your mind. It’s crucial to check your sales receipt or order confirmation for the exact number of days, as it can vary.
- The clock starts ticking on your delivery day.
- Original condition and packaging are almost always required.
- Some sale or clearance items may be final sale.
Key Conditions for Returns and Exchanges
You can’t just return a used sofa because you got tired of the color. The furniture must be in its original, unused condition. Here’s what that really means:
- No stains, scratches, or signs of assembly.
- All original tags and labels must be attached.
- The item should be repackaged in its original carton if possible.
If these conditions aren’t met, the store can refuse the return. It’s a good idea to inspect items carefully upon delivery and decide quickly.
How the Return Process Actually Works
Starting a return is a step-by-step process. Don’t just show up at the store with your furniture; you need to begin with a phone call or online request.
- Contact your local Bob’s Discount Furniture store directly. Have your receipt and order number ready.
- Explain the reason for the return. A staff member will tell you if your item qualifies.
- If approved, you’ll get instructions. For large items, they might schedule a pickup.
- For smaller items, you may need to bring them to the store yourself.
Understanding Restocking Fees
This is a common point of confusion. Bob’s may charge a restocking fee for certain returns, especially for large or special-order items. This fee covers the cost of processing the return and getting the item ready for sale again.
- The percentage can vary, so ask about it when you initiate the return.
- Sometimes, if you’re exchanging for a different item, the fee might be waived.
- Returns due to a defect or error on Bob’s part usually don’t incur a fee.
Special Orders and Custom Items
Be extra careful with custom furniture. Items that are special-ordered, customized, or altered for you are typically non-returnable. This includes furniture ordered in a specific fabric or finish that wasn’t on the showroom floor. Always double-check the policy on these purchases before you finalize your order.
What Counts as a “Custom” Item?
It’s not just made-to-order. A custom item could be any selection that isn’t a standard stocked configuration. For example, a sofa in a catalog color might be fine, but choosing a fabric swatch from a designer book might make it final sale. When in doubt, ask the sales associate to write “non-returnable” on your receipt if it applies, so there’s no confusion later.
The Difference Between Returns and Warranty Claims
This is critical. The return policy is for when you change your mind. A warranty claim is for when something is broken or defective. Bob’s offers warranties on many items, and this is a separate process with its own timeline—often much longer than the return window.
- Warranty issues are handled through Bob’s service department.
- You might qualify for a repair, replacement, or refund under warranty terms.
- Always report defects as soon as you notice them.
Delivery and Pickup Considerations
If your return requires a pickup, be prepared for logistics. Bob’s will usually schedule a time for a truck to come get the item. You’ll need to have the item disassembled and ready to go, ideally in a ground-floor room. There might be a pickup fee involved, which is another cost to factor in.
Tips for a Smooth Pickup
- Clear a path from the room to the front door.
- Have any remotes, cushions, or loose parts gathered together.
- Be available during the scheduled pickup window.
Refund Methods and Timing
How you get your money back depends on how you paid. Refunds aren’t instant, and the method can affect how long it takes to see the funds.
- Credit/Debit Card: Refunds are usually processed back to the original card within 3-10 business days.
- Cash or Check: You may receive a store check, which can take longer to issue and clear.
- Store Credit: This is often the fastest option and might be offered as an alternative.
What About Online Purchases?
Buying from Bob’s website follows the same core policy, but the process might start online. Check the “Help” or “Customer Service” section of their website for specific return forms. Remember, shipping costs are rarely refunded, and you might be responsible for return shipping charges, which can be high for furniture.
Common Reasons Returns Get Denied
To avoid dissapointment, know the common pitfalls. Returns are often denied for these reasons:
- Missing the return deadline by even one day.
- Furniture that shows any wear or tear.
- Not having the original proof of purchase.
- Attempting to return a non-returnable custom item.
- Items purchased “as-is” or from a clearance event.
Tips for Protecting Your Purchase
A little caution goes a long way. Here’s how to protect yourself and make future returns easier, just in case.
- Keep your receipt in a safe place. Take a picture of it as a backup.
- Inspect all items thoroughly during delivery. Note any damage on the delivery slip before signing.
- Ask clear questions about the return policy at the time of sale, especially for big-ticket items.
- Consider any available extended protection plans if you’re unsure.
When to Contact Customer Service
If you run into problems or have a unique situation, don’t hesitate to escalate politely. Start with the store manager where you made the purchase. If that doesn’t resolve the issue, Bob’s corporate customer service might be able to help. Having your documentation ready is key for these conversations.
Frequently Asked Questions (FAQ)
Can I return a used sofa to Bob’s?
No, generally not. Bob’s return policy requires items to be in new, unused condition with all tags. A used sofa would not qualify for a standard return.
How long do I have to return furniture to Bob’s?
The return window is typically limited. You must check your receipt for the exact number of days, which often starts from the delivery date.
Does Bob’s Discount Furniture offer exchanges?
Yes, exchanges are often possible for items in stock. They are usually subject to the same condition rules as returns, and any price difference must be paid.
Is there a fee to return furniture at Bob’s?
Often, yes. A restocking fee may apply, especially for large items. Pickup fees for returns may also be charged. Always ask about all potential fees when you start the return.
What if my Bob’s furniture is damaged?
Damaged or defective items are not handled under the standard return policy. You should contact Bob’s service department immediately to start a warranty claim for repair or replacement.
Can I return a custom order from Bob’s?
Almost never. Special orders and custom-made furniture are typically considered final sale and cannot be returned unless they arrive damaged or defective.
How will I get my refund from Bob’s?
Refunds are usually issued to your original payment method. It can take several business days for the refund to post to your account after the return is processed.
What items are non-returnable at Bob’s?
Common non-returnable items include custom orders, clearance “as-is” merchandise, mattresses (unless required by state law), and items not in original condition.
Understanding the details of Bob’s return policy empowers you to shop with confidence. By checking timeframes, keeping your items in new condition, and knowing the difference between a return and a warranty claim, you can navigate any post-purchase situations smoothly. Always remember to ask questions at the point of sale and keep your documentation safe—it’s the best way to ensure a positive experience with your furniture purchase.