Thinking about buying a new mattress from IKEA but worried about the commitment? You’re not alone. Understanding the return policy IKEA mattress details is key to a confident purchase. This guide breaks down everything you need to know, from time limits to condition rules, so you can decide if an IKEA mattress is right for your home.
Return Policy IKEA Mattress
IKEA’s mattress return policy is part of their broader 365-day return guarantee. It’s designed to give you a full year to make sure your mattress is the perfect fit for your sleep needs. This is much longer than many other retailers, who often offer only 90 or 100 nights. However, there are important conditions to be aware of to ensure your return or exchange goes smoothly.
Key Conditions and Requirements
To qualify for a return under the 365-day policy, your mattress must meet a few basic criteria. These are in place to ensure the product is safe and hygienic for resale or donation.
- Proof of Purchase: You must have your original receipt or an IKEA Family login record. This is non-negotiable.
- Hygienic Condition: The mattress must be in a clean, unsoiled, and undamaged state. It should look and smell like new.
- Original Packaging: While not always strictly required, having the original packaging makes the return process infinitely easier. It protects the mattress during transport back to the store.
- Assembly State: The mattress should be disassembled if possible and transported safely. IKEA may refuse a return if the item is damaged on arrival back at the warehouse.
What the 365-Day Policy Really Means
This full-year window is fantastic, but it’s good to think of it in two phases. The first 90 days are typically the “trial period” where you decide if the mattress is comfortable. After that, returns are usually for defects or major issues. A return after 180 days might get more scrutiny than one at 30 days, but the option is technically there.
Exceptions and Special Cases
Not all mattresses follow the exact same rule. Always double-check your specific product page.
- As-Is Items: Mattresses bought from the “As-Is” section are final sale and cannot be returned.
- Custom or Altered Items: If you have cut, modified, or otherwise altered the mattress, it is not returnable.
- Hygiene Concerns: Stains, odors, or signs of pest infestation will immediately disqualify a mattress from return for health reasons.
The Exchange Process vs. Full Refund
You can choose between an exchange for a different mattress or a full refund to your original payment method. Exchanges are often processed faster in-store. Refunds can take several business days to appear on your credit card or bank statement.
Step-by-Step: How to Return Your IKEA Mattress
Follow these steps to ensure a hassle-free return experience. Being prepared saves you time and frustration.
Step 1: Gather Your Materials
Before you do anything, collect what you’ll need. This includes your receipt, the mattress, and all original packaging materials like the plastic bag and cardboard sleeve. If you have the product number or tag, bring that too.
Step 2: Contact IKEA (For Large Items)
For mattresses, it’s highly recommended to call your local IKEA store or use the online returns portal first. Don’t just show up. They need to log your return and, if you need a pickup, schedule it. This is especially crucial for larger mattresses that won’t fit in a standard car.
Step 3: Prepare the Mattress for Transport
Clean the mattress surface lightly if needed. Roll or fold it tightly and secure it with straps or rope. Try to get it back into its original bag or wrap it in plastic sheeting to protect it. This step is vital—a dirty mattress during transport can void your return eligibility.
Step 4: Complete the Return In-Store or Via Pickup
- In-Store: Bring the mattress to the Returns & Exchanges desk. A co-worker will inspect it and process your refund or exchange.
- Pickup Service: If you paid for delivery, you might be eligible for a paid pickup service for returns. There is usually a fee for this, which is deducted from your refund total.
Step 5: Understand the Refund Timeline
Once approved, refunds to credit/debit cards take 3-10 business days. IKEA gift card refunds are usually instant. Keep your return receipt until the funds clear your account.
Common Reasons for Mattress Returns and Solutions
Why do people usually return mattresses? Knowing this can help you avoid common pitfalls.
Reason 1: The Mattress is Too Firm or Too Soft
This is the most common issue. IKEA mattresses have a break-in period of about 30 nights. Give it some time for your body to adjust and for the materials to soften slightly. If after a month it’s still wrong, a return or exchange is a valid option.
Reason 2: It Doesn’t Fit the Bed Frame Properly
IKEA mattresses are often designed to fit IKEA bed frames perfectly. If you have a non-IKEA frame, double-check the dimensions. A mattress that’s too small can shift; one that’s too large will overhang. Measure twice, buy once.
Reason 3: Unboxing Odors (Off-Gassing)
Most foam mattresses have a temporary chemical smell from packaging called off-gassing. This is normal and not a defect. Unwrap the mattress in a well-ventilated room and let it air out for 48-72 hours. The smell should dissipate completely.
Reason 4: Sagging or Visible Defects
Significant sagging (over 1.5 inches) or material defects like broken springs are covered under the return policy and IKEA’s warranty. Document the issue with photos and contact customer service immediately.
IKEA Mattress Warranty vs. Return Policy
These are two separate things, and it’s important not to confuse them.
The 365-Day Return Policy
This is a satisfaction guarantee. You can return the mattress for any reason within a year, as long as it meets the condition requirements. It’s about whether you like it or not.
The 10-Year Limited Warranty
This is a guarantee against manufacturing defects in materials or workmanship. It covers issues like permanent sagging, foam splitting, or spring mechanisms failing. It does not cover changes in comfort preference, normal wear, or damage from an improper bed frame. The warranty kicks in after the return period ends and last for a decade.
How to Make a Warranty Claim
- Contact IKEA customer service with your proof of purchase and photos of the defect.
- They may request an inspection or ask for additional details.
- If approved, the remedy is typically a repair, replacement, or refund at IKEA’s discretion, based on the mattress’s age.
Tips for a Successful Mattress Return Experience
A little preparation makes the process smooth for everyone.
- Use a Mattress Protector from Day One: This is the single best advice. It keeps the mattress in pristine, returnable condition by shielding it from spills, stains, and dust.
- Keep Everything: Store the receipt, tags, and all packaging in a closet for at least the first 90 days. You might think you won’t need it, but you’ll be glad you have it.
- Don’t Remove the Law Tag: That label with the mattress materials and manufacturer details is important. Cutting it off can void your return and warranty options.
- Be Realistic About Transport: Plan how you’ll get a king-size mattress back to the store. If you used IKEA delivery, inquire about their pickup return service fees upfront.
Frequently Asked Questions (FAQ)
Can I return an IKEA mattress after sleeping on it?
Yes, absolutely. The policy is designed for you to sleep on the mattress and test it. As long as it’s kept clean and undamaged, sleeping on it is expected and does not invalidate the return.
Does IKEA charge a restocking fee for mattress returns?
No, IKEA does not typically charge restocking fees for returns within the 365-day period that meet their condition guidelines. However, if you opt for a pickup service, that transportation fee will be deducted.
How long does IKEA give you to return a mattress?
You have a generous 365 days from the date of purchase to initiate a return. Remember that the condition of the item is critical, especially as you near the end of that period.
Can I return a mattress to IKEA without the original box?
Technically yes, but it’s strongly discouraged. The box protects the mattress. Without it, the mattress can get dirty or damaged in transit, which could cause IKEA to refuse the return. Always try to keep the packaging.
What if I lost my IKEA mattress receipt?
If you used an IKEA Family card, your purchase is logged electronically, and they can look it up. For credit/debit card purchases, they can sometimes find the transaction. Cash purchases without a receipt are very difficult to trace, so always keep that paper.
Does the IKEA mattress return policy apply to all mattress types?
Generally, yes. It applies to spring, foam, latex, and hybrid mattresses sold as new. Always verify on the product page for any specific disclaimers, especially for promotional items.
Making Your Final Decision
Knowing the ins and outs of the return policy IKEA mattress offers provides incredible peace of mind. It transforms a big purchase into a low-risk trial. You can truly test the mattress in your own home, over seasons, and know you have a safety net.
The key takeaway is to protect your investment from the start. Use a washable mattress protector, keep all documentation, and be mindful of the cleanliness requirement. If you follow these guidelines, you can shop IKEA’s mattress range with confidence, knowing that if it doesn’t work out, the process to get your money back or try a different model is straightforward and customer-friendly.
Before you buy, visit your local IKEA and test the mattresses in person. Lie down on them for more than a few seconds. Ask the co-workers questions. Then, make your choice knowing you have a full year to ensure it’s the right one for countless nights of good sleep ahead. Their policy is one of the most flexible in the industry, and understanding it is the first step to a restful decision.