Understanding the return policy for UGGs before you buy can save you a lot of time and hassle later. Whether you’re shopping for classic boots, cozy slippers, or stylish sneakers, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know about the return policy for UGGs, from time limits to condition requirements.
We’ll cover the standard policy, any important exceptions, and the step-by-step process for both online and in-store purchases. You’ll also find tips for making sure your return goes smoothly and answers to the most common questions shoppers have.
Return Policy for UGGs
The official return policy for UGGs is designed to be straightforward for customers. In general, UGG offers a 30-day return window from the date you receive your order. Items must be in their original, unworn condition with all tags attached and come with the original packaging. This policy applies to purchases made directly from UGG.com, UGG retail stores, and their official outlet locations.
It’s crucial to note that this is a return-for-refund policy, not just an exchange policy. As long as you meet the conditions, you can send back items for a full refund to your original payment method. However, there are some key details and exceptions you should be aware of, which we’ll explore in the next sections.
What Items Are Eligible for Return?
Most products from UGG are eligible for return within the 30-day period. This includes their famous boots, slippers, shoes, sandals, and even accessories like bags and apparel. The core requirement is that the item shows no signs of wear and is in resellable condition.
Here’s a quick list of what must be true for your return to be accepted:
* The item is unworn, unwashed, and free of any stains, scuffs, or odors.
* All original tags are still attached to the product.
* The item is returned in its original shoebox or packaging, which should be in good condition (the box is considered part of the product).
* You have the original receipt, order confirmation email, or packing slip as proof of purchase.
Key Exceptions and Non-Returnable Items
Not everything can be sent back. Being aware of these exceptions upfront prevents disappointment. The most important exception is for final sale items. These are clearly marked during the checkout process and typically include:
* Products purchased during major promotional events or clearance sales.
* Certain customized or monogrammed items.
Items bought from third-party retailers (like department stores or shoe shops). You must follow that retailer’s return policy instead.
Additionally, for hygiene reasons, footwear without a protective sole (like some plush slipper styles) may have more stringent requirements or may not be returnable if the sole’s protective film has been removed. Always double-check the product page for any specific return notes.
The Step-by-Step Return Process
Returning an item to UGG is a structured process. Following these steps carefully ensures your refund is processed quickly and without any issues.
For Online Purchases (UGG.com)
1. Initiate Your Return: Log into your UGG.com account and go to “Order History.” Select the item(s) you wish to return and follow the prompts to generate a prepaid return shipping label. If you checked out as a guest, you’ll need your order number and email address to start the return on their website.
2. Pack Your Item Securely: Place the item securely back into its original shoebox. Then, put that box inside a shipping box or durable mailer. It’s important to protect the original product box from damage during transit.
3. Attach the Label: Securely attach the prepaid return label to the outside of your shipping package. Make sure to cover or remove any old labels.
4. Drop Off the Package: You can drop off the package at any authorized carrier location (typically UPS or USPS, depending on the label provided). Keep your drop-off receipt until you receive confirmation that your return has been received.
5. Wait for Processing: Once UGG receives your return, it takes about 10-14 business days for them to inspect it and process your refund. You will receive an email confirmation when the refund is issued.
For In-Store Purchases
If you bought your UGGs at a physical UGG retail or outlet store, you should return them to a store location. Bring the item in its original condition, with all tags and packaging, along with your original receipt. The store associate will handle the transaction directly, often providing a refund on the spot or initiating it to your original payment method. This is usually the fastest way to get your money back.
Understanding Refunds and Timelines
After you’ve sent your return, the waiting game begins. Here’s what you can expect:
* Refund Method: Your refund will be issued back to your original form of payment. If you paid with a credit card, it will go back to that card. For PayPal purchases, the refund goes to your PayPal account.
Processing Time: Allow 10-14 business days after UGG receives your return for the refund to be processed. The actual time for the credit to appear on your statement then depends on your bank or card issuer, which can take an additional 3-5 business days.
* Sale Items: Items bought on sale are refunded at the price you paid for them, not the original retail price.
What About Exchanges?
UGG’s direct policy primarily facilitates returns for refunds. If you need a different size or color, the most reliable method is to return your original item for a refund and then place a new order for the correct item. This ensures you get the size you want before it sells out and follows the cleanest process. Some physical stores may be able to handle an direct exchange over the counter, but it’s not guaranteed.
International Return Considerations
If you’re ordering from outside the United States, the return policy can vary significantly. Many regional UGG websites (like UGG Australia, UGG Europe, etc.) operate under there own logistics networks. Generally, the 30-day condition requirement still applies, but:
* You may be responsible for return shipping costs.
* Duties and taxes are often non-refundable.
* The return address will be within your region, not the U.S.
Always review the specific terms on the country’s UGG website you purchased from before initiating a return.
Tips for a Successful UGG Return
To make sure your return experience is hassle-free, keep these practical tips in mind:
* Try On on Carpet: When trying on boots or slippers for size, do so indoors on a clean, carpeted surface. Any marks or dirt on the sole can void the return eligibility.
* Keep Everything: Don’t throw away the shoebox, tissue paper, or any tags until you’re certain you’re keeping the item. The packaging is a mandatory part of the return.
* Act Quickly: Mark your calendar. With a 30-day window, time can slip away fast, especially during busy seasons like the holidays.
* Document Your Return: Take a photo of your packed items and the attached shipping label before you drop it off. Keep your drop-off receipt until the refund is complete.
* Check for Promotions: Sometimes, return windows are extended during the holiday season (e.g., purchases made in November and December might have a January return deadline). Always verify the policy at the time of your purchase.
Dealing with Damaged or Defective Products
If your new UGGs arrive with a manufacturing defect (like a seam coming apart, a sole detaching, or significant unevenness), the process is different from a standard return. Contact UGG Customer Service immediately. They will likely offer a replacement for the same item or a refund without adhering to the standard 30-day window. You may be asked to provide photos of the defect to help them understand the issue.
UGG’s Warranty Information
It’s important to distinguish between the return policy and the product warranty. The 30-day return policy is for any reason. UGG also offers a limited one-year warranty against material and workmanship defects under normal use. This warranty is handled through their customer service team and usually requires a product assessment. Normal wear and tear, or damage from accidents, is not covered by the warranty.
FAQs About UGG Returns
How long do I have to return UGGs?
You typically have 30 days from the date you receive your shipment to initiate a return. Holiday purchases often have extended deadlines.
Can I return UGGs without the original box?
No, the original shoebox is considered part of the product. Returns without the original box, or with a damaged box, are likely to be rejected.
Are UGGs returnable if I’ve worn them outside?
Wearing them outside, even briefly, usually leaves visible marks on the sole, making them non-returnable. They must be in unworn, resellable condition.
Does UGG offer free return shipping?
UGG provides a prepaid return label for orders within the U.S., so returns are generally free. For international returns, you might have to cover the shipping costs yourself.
What if I bought my UGGs from a different store?
You must follow the return policy of the retailer where you made the purchase (e.g., Nordstrom, Zappos, etc.). Their windows and conditions will differ.
Can I return customized UGGs?
No, items that have been personalized with monogramming or custom details are almost always final sale and cannot be returned.
How will I know when my refund is issued?
You should receive an email confirmation from UGG once your return is processed and the refund is issued. You can also check your bank or card statement.
What if my return is lost in the mail?
This is why your drop-off receipt is vital. It serves as proof that you shipped the package. Contact the carrier with your tracking number if there are issues.
Making Sure Your UGGs Are the Right Fit
The best way to avoid a return is to get the right size from the start. UGGs, especially their classic sheepskin boots, often fit differently than regular shoes. They are designed to be snug at first; the wool fleece compresses and molds to your foot with wear. Consider these points:
* Many people size down a half-size from their usual shoe size in the classic boot styles.
* For slippers, a more true-to-size fit is common.
* If you are between sizes or have wider feet, sizing up might be more comfortable.
* Read the reviews on the product page, as customers often give specific advice about fit for that particular style.
Knowing the return policy for UGGs gives you the freedom to shop their collection and find the perfect pair. By following the guidelines on condition, timing, and packaging, you can ensure a smooth process if something doesn’t work out. Remember to keep all original materials, act within the window, and use the provided return labels. With this knowledge, you can focus on enjoying the legendary comfort of UGGs, knowing you’re a informed and prepared shopper.