Understanding the return policy for Staples is essential for a smooth shopping experience. Whether you bought a printer that doesn’t fit your needs or a chair that isn’t as comfortable as you hoped, knowing the rules helps you shop with confidence. This guide breaks down everything you need to know, from time limits to condition requirements, in simple, clear steps.
Return Policy For Staples
Staples aims to make returns straightforward for most items. The core policy gives you a generous window to bring things back. However, specific product categories have their own unique rules. It’s always a good idea to check the details for your particular purchase before you attempt a return.
Standard Return Timeframe
For the majority of products, Staples offers a 30-day return period. This count starts from the day you receive your item. This applies to both in-store and online purchases. You’ll need your receipt or packing slip for a smooth transaction.
Extended Return Periods for Certain Items
Some products enjoy a much longer return window. This is especially helpful for bigger purchases where you need more time to decide.
- Technology & Electronics: Computers, tablets, printers, and other major electronics typically have a 14-day return policy. This is shorter than the standard 30 days, so act quickly if your device isn’t right.
- Office Furniture: Many furniture items, including desks and chairs, come with an extended 90-day return policy. Always verify this on the product page at the time of purchase.
- Staples Brands: Products under the Staples name, like certain ink or paper, may have different guarantees. Check the packaging or website for details.
Condition of Returned Items
To be eligible for a return, your item must be in its original condition. This means it should be unused and in the original packaging with all accessories and manuals. Staples cannot accept returns on opened software, movies, or games unless they are defective.
What “Original Condition” Really Means
This is a common point of confusion. For Staples, original condition usually means:
- The product hasn’t been installed or used extensively.
- All tags, labels, and protective coverings are still attached.
- The box isn’t damaged and can be resold.
- All free gifts or bundled items are included.
Required Proof of Purchase
You must provide proof that you bought the item from Staples. The easiest forms of proof are:
- The original receipt (in-store purchases).
- The packing slip (online orders).
- The credit card used for the purchase.
- Your Staples Rewards account number, if the purchase is linked to it.
Without proof of purchase, you may only recieve store credit at the current selling price, which could be lower than what you paid.
How to Return an Item to Staples
The process differs slightly depending on where you made your purchase. Here are your main options.
Returning an Item Bought In-Store
This is the most straightforward method. Simply take the item and your proof of purchase to any Staples store. A customer service associate will process the return for you. Remember to bring the same credit card if you want a refund directly to that card.
Returning an Item Bought Online
For online purchases, you have two main choices. You can either return by mail or take it to a store. The store return is often faster for getting your refund.
- Start Online: Go to the Staples Returns page and enter your order number and zip code.
- Choose Method: Select either a return mailing label or an in-store return barcode.
- For Mail Returns: Pack the item securely with all parts, print the label, and ship it. You may be responsible for return shipping fees unless the item is defective or the return is due to a Staples error.
- For In-Store Returns: Bring the item and the generated barcode (on your phone or printed) to a store.
Handling Large or Heavy Items
Returning furniture or bulky electronics can be tricky. If you used Staples delivery, you might be able to schedule a pickup for returns, though fees may apply. Often, the easiest way is to bring the item back to a store yourself if you have the means to transport it. Always contact customer service first for guidance on large item returns.
Refund Methods and Processing Times
How you get your money back depends on how you paid and how you returned the item.
Standard Refund Timelines
- Credit/Debit Card Refunds: Once processed, refunds to your card usually appear within 3 to 10 business days. It depends on your bank’s policies, not Staples.
- Staples Gift Card Refunds: These are typically issued immediately as in-store credit.
- Cash Purchases: Returns for cash purchases will usually be refunded in cash if you have the receipt.
- Check Purchases: Refunds for items bought with a check may be delayed until the original check clears your bank.
Understanding Restocking Fees
Most items at Staples do not have a restocking fee. However, some large electronics or special-order items might be subject to one. This fee, usually a percentage of the product price, will be deducted from your refund. The product page or your receipt should mention if a restocking fee applies.
Special Cases and Exceptions
Not every product follows the general rules. Pay close attention to these categories.
Clearance, Final Sale, and As-Is Items
These items are typically marked as “final sale” or “non-returnable.” This means all sales are final, and you cannot return them for a refund or exchange. Always check the product description carefully for this language before buying clearance merchandise.
Digital Downloads and Subscriptions
Due to their nature, digital products like software downloads, e-books, or subscription services are generally not returnable once the download has started or the service has been accessed. If you have a problem with a digital product, contact customer support for assistance.
Custom-Printed Products
Items that are made to your specifications, like business cards or banners with your logo, cannot be returned unless there is a production error on Staples’ part. You should proof your custom orders carefully before submitting them for production.
Defective or Damaged Items
If your item arrives damaged or is defective, contact Staples immediately. The return window and any shipping fees are often waived in these cases. You may be offered a replacement, repair, or full refund. It’s important to keep the original packaging for damaged items.
Tips for a Hassle-Free Return Experience
A little preparation can make the return process quick and easy.
- Keep Your Receipts: File them physically or digitally. Using your Staples Rewards account automates receipt tracking.
- Test Products Quickly: For electronics with a 14-day window, unbox and test them as soon as possible.
- Save All Packaging: Don’t throw away boxes, manuals, or cables until you’re sure you’re keeping the item.
- Know Before You Buy: Quickly scan the return policy notes on the product page before adding to cart.
- Act Within the Window: Mark your calendar with the return deadline to avoid missing it.
Staples Return Policy FAQ
Can I return something to Staples without a receipt?
Yes, but it’s not guaranteed. Without a receipt, you may recieve store credit for the item’s current lowest selling price. Using your Staples Rewards account or the credit card you used for purchase can help locate the transaction.
How long does I have to return office furniture?
Many office furniture items have an extended 90-day return policy. However, you should always confirm this on the specific product’s page, as some exclusions may apply.
What is Staples’ return policy for ink and toner?
Unopened ink and toner cartridges in their original sealed packaging can usually be returned within 30 days with a receipt. Once opened, they are often not returnable unless they are defective.
Are there any return fees?
Most returns are free, especially in-store. For online returns shipped by mail, you might have to pay a return shipping fee unless the return is due to an error or defective product. Restocking fees are rare but possible on some electronics.
Can I exchange an item instead of returning it?
Yes, exchanges are generally possible for items in new condition. In a store, you can often do this directly. For online orders, you might need to process a return and then place a new order for the desired item.
Does Staples offer price adjustments?
Staples does not typically offer post-purchase price adjustments. If you buy an item and it goes on sale shortly after, your best option is to return the original item (within the return period and with receipt) and repurchase it at the sale price.
What if I received a wrong or damaged item?
Contact Staples customer service right away. They will arrange for a return and replacement or refund at no cost to you. Be sure to have your order number ready and, if possible, photos of the damage or incorrect item.
Knowing the return policy for Staples removes the worry from trying new products for your home office or business. By keeping your receipts, noting the specific return windows for your purchases, and ensuring items are in resellable condition, you can handle any return with ease. Always check the latest policy on the Staples website for the most current information, as details can occasionally change.