Looking for clear information on the return policy Rack Room Shoes has in place? You’re in the right spot. Understanding a store’s return rules before you buy saves you time and hassle later. We’ve broken down everything you need to know about returning items to Rack Room Shoes, whether you shopped online or in a store. This guide covers timeframes, conditions, and step-by-step instructions to make your return smooth.
Knowing the policy helps you shop with confidence. We’ll also explain how refunds work and what to do with gift purchases. Let’s get started.
Return Policy Rack Room Shoes
The core return policy for Rack Room Shoes is designed to be customer-friendly. In most cases, you can return items within 90 days of purchase for a full refund or exchange. The items must be in new, unworn condition with the original packaging and tags. This applies to both online and in-store purchases, though the process differs slightly.
It’s important to have your proof of purchase. This is usually your original receipt, the packing slip from an online order, or the gift receipt. Without it, your options may be limited to an exchange or store credit at the current selling price.
What Items Can You Return?
Most items from Rack Room Shoes are eligible for return. This includes:
- Shoes for men, women, and children
- Sneakers, boots, sandals, and dress shoes
- Accessories like socks, shoe care items, and insoles
- Apparel, if your local store carries it
What Items Are Final Sale?
Some items cannot be returned. Always check the product description or ask an associate before buying. Final sale items typically include:
- Clearance merchandise with a price ending in $.97 or marked “Final Sale”
- Special order or customized items
- Items that have been worn, damaged, or are missing tags
- Opened shoe care products
Timeframe for Returns
You have 90 days from the date of purchase to make a return. This is a generous window compared to many other retailers. The clock starts on the day you bought the item in-store or the day your online order shipped.
If you’re returning a gift, the timeframe is the same. You’ll need the gift receipt to process the return. After 90 days, the return is at the discretion of the store manager. They may offer an exchange or store credit for the item’s current price, but a refund is unlikely.
Condition of Returns
For a successful return, the item must be in its original condition. This means:
- The shoes have not been worn outdoors or indoors extensively.
- All original tags and labels are still attached.
- The shoebox is included and in good shape. The box is considered part of the product.
- No scuffs, dirt, or signs of use are present.
Associates inspect returns carefully. Trying shoes on a carpet at home is usually fine, but walking on hard surfaces can void the return policy.
How to Return Online Purchases
Returning something you bought online is straightforward. You have two main options: returning by mail or returning directly to a store. The store return is often faster.
Option 1: Return to a Rack Room Shoes Store
This is the quickest way to get your refund. Here’s how:
- Gather your item, all original packaging, and the packing slip that came with your order.
- Locate your nearest Rack Room Shoes store. Use the store locator on their website.
- Bring everything to the customer service desk or cashier.
- The associate will process your return. You’ll get your refund to the original payment method. It usually appears on your statement within 3-10 business days.
Option 2: Return by Mail
If you don’t live near a store, you can use the mail-in return process. Follow these steps:
- Log into your account on the Rack Room Shoes website. Go to “Order History.”
- Select the item(s) you wish to return and initiate the return. You’ll need to print a prepaid return shipping label.
- Place the item securely in its original box. Include the packing slip.
- Attach the return label to the outside of the package. Drop it off at the designated carrier (usually UPS or USPS).
- Once the return is received and inspected at the warehouse, your refund will be processed. This can take up to 14 business days from the day they get the package.
Note: Some online purchases may have a small shipping fee deducted from your refund if you choose the mail-in option. Check the policy details at the time of your return.
How to Return In-Store Purchases
Returning an item you bought at a physical store is simple. Just head back to any Rack Room Shoes location with your items and receipt. The process is quick, and you can often walk out with an exchange or a new pair the same day.
- Make sure the item is in new condition with the box and tags.
- Find your original receipt. This is crucial for a fast refund to your card or cash.
- Visit the store and go to the checkout or customer service area.
- An associate will help you complete the return. You can choose a refund, exchange, or store credit.
If you lost your receipt, don’t panic. The store may be able to look up your purchase if you used a credit card or rewards account. Otherwise, they can usually offer store credit for the item’s lowest recent selling price.
Understanding Refunds and Exchanges
Knowing how you’ll get your money back is key part of any return policy.
Refund Methods and Timing
The refund method depends on how you paid and where you return the item.
- Credit/Debit Card: Refunds go back to the original card. It takes 3-10 business days to post, depending on your bank.
- Cash: If you paid with cash, you’ll typically receive cash back for the return.
- Check: For very old purchases or without a receipt, a check might be issued. This is rare.
- Store Credit/Gift Card: You’ll get a physical or electronic gift card to use later.
For online returns by mail, the processing clock starts once the warehouse receives and approves your return. Allow extra time for shipping.
How Exchanges Work
Exchanging an item for a different size, color, or style is easy. You can do this in any store. If the new item costs more, you’ll pay the difference. If it costs less, you’ll get refunded the difference.
For online purchases, it’s often faster to process a return and then place a new order for the item you want. This ensures you get the correct item quickly and can use any new promo codes.
Special Situations and Exceptions
Returning Gifted Items
Returning a gift is common. To do so, you’ll need the gift receipt. The gift receipt allows the store to issue a refund in the form of a store gift card. The return must still be within 90 days and in new condition.
Without a gift receipt, the store may offer an exchange or store credit for the item’s current selling price, which might be lower than what the gifter paid.
Damaged or Defective Items
If you receive a damaged or defective item, contact customer service immediately. The standard 90-day return window still applies, but stores are usually very accomodating with these cases. You can choose a replacement, refund, or repair if possible.
For online orders, you can start this process through your account or by calling customer service. They might provide a special return label or instructions.
Returns Without a Receipt
Lost your receipt? You can still often make a return. The store will attempt to look up the purchase using your credit card, phone number, or rewards account. If they can find it, they’ll process the return as normal.
If they can’t verify the purchase, your best option is store credit for the item’s lowest recent selling price. This is not guaranteed and is up to the store manager’s discretion.
Tips for a Smooth Return Experience
A little preparation makes the return process effortless. Here are some tips:
- Keep the Box: Always keep the shoebox until you’re sure you’re keeping the shoes. It’s required for returns.
- Save Receipts: File your paper receipt or take a photo of it. For online orders, keep the packing slip until the return window closes.
- Try Shoes Indoors: Only try on shoes on a clean, soft surface to avoid marks.
- Act Quickly: Don’t wait until day 89. Start the return process as soon as you know an item isn’t right.
- Check Store Hours: Before heading to a store, verify their hours, especially during holidays.
Frequently Asked Questions (FAQ)
How long is the Rack Room Shoes return policy?
You have 90 days from the purchase date to return most items for a refund or exchange.
Can I return shoes without the original box?
No, the original shoebox is considered part of the product. Returns are generally not accepted without it.
Does Rack Room Shoes offer refunds in cash?
Yes, if you originally paid with cash, your refund will typically be in cash. For card payments, the refund goes back on the card.
What is the return policy for Rack Room Shoes online orders?
The policy is the same: 90 days, new condition. You can return online purchases by mail with a prepaid label or take them to any physical store for faster service.
Are clearance items final sale?
Yes, clearance items marked with a price ending in .97 or labeled “Final Sale” cannot be returned.
Can I exchange shoes for a different size?
Absolutely. You can exchange for a different size, color, or style in any store. Online, it’s often easier to return and re-order.
How long do refunds take from Rack Room?
In-store refunds to a card take 3-10 business days. For mailed returns, allow 10-14 business days after the warehouse receives your package.
Contacting Customer Service
If you have a unique situation or questions, reaching out to customer service is the best step. You can contact Rack Room Shoes through:
- Phone: Call their customer service line. The number is listed on the back of your receipt and on their website’s “Contact Us” page.
- Email/Online Form: Use the contact form on their website for less urgent inquiries.
- Social Media: Sending a direct message on platforms like Facebook or X (formerly Twitter) can sometimes get a quick response.
- In Person: Visiting your local store and speaking with a manager can resolve many issues directly.
Having your order number, receipt, or other details ready will help them assist you faster.
Understanding the return policy Rack Room Shoes maintains gives you peace of mind while shopping. Their 90-day window is consumer-friendly, and the option to return online purchases in-store is a major convenience. By following the simple guidelines on condition, timing, and having your proof of purchase, you can ensure your returns and exchanges are handled quickly. Always double-check final sale items and remember to keep that shoebox. With this knowledge, you can shop their selection of shoes and accessories with full confidence.