Return Policy Marshalls

by

If you’ve ever wondered about the return policy Marshalls has in place, you’re in the right place. Understanding the rules before you make a purchase can save you time and hassle later on. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with confidence.

Marshalls offers a flexible return policy designed for customer convenience. It’s pretty straightforward, but there are some key details you’ll want to keep in mind. We’ll cover all the essentials and some common pitfalls to avoid.

Return Policy Marshalls

At its core, the Marshalls return policy allows you to return most items within 30 days of purchase. You’ll need your original receipt and the item should be in its original, unused condition. This policy applies to items bought in-store and online, though the process differs slightly.

What You Can Return

Marshalls accepts returns on a wide variety of merchandise. This includes clothing, shoes, home decor, and kitchenware. As long as the item isn’t on their exclusion list, you can likely bring it back.

  • Apparel and footwear
  • Bedding and bath items
  • Home furnishings and decor
  • Jewelry and accessories
  • Beauty products (unused)
  • Electronics (with all original packaging)

What You Cannot Return

For health and safety reasons, some items are final sale. It’s crucial to check this list before you buy, as these purchases are non-refundable.

  • Swimwear (if the hygiene liner is removed)
  • Earrings for pierced ears
  • Personal care appliances (like hair dryers or electric toothbrushes, if used)
  • Food and consumable items
  • Clearance items marked “As Is” or “Final Sale”
  • Gift cards (these are non-returnable)

The 30-Day Return Window

The standard return period is 30 days from the date of purchase. The clock starts ticking on the day you buy the item. It’s a good idea to make returns promptly, as exceptions are rarely made after the window closes.

For online purchases, the return timeline is also 30 days from the day you received the item. This is an important distinction. Your delivery confirmation email can help you track this date.

What If You Miss the 30-Day Deadline?

If you miss the deadline, Marshalls may, at their discretion, offer you a merchandise credit instead of a refund. This is not guaranteed and depends on the store manager. The credit is often issued at the current selling price, which could be lower than what you paid.

Condition of Items: Unworn and Unused

All items must be returned in their original condition. This means tags should be attached and items should not show any signs of wear or use.

  • Clothing & Shoes: All original tags must be attached. Shoes should be returned with the original box and without any scuffs or dirt.
  • Electronics & Appliances: All parts, manuals, and original packaging must be included. The item must not be registered.
  • Beauty Products: Seals must be intact and the product must be completely unused.

How to Return an Item to Marshalls

The return process is simple if you follow these steps. Having all your documents ready will make it go smoothly.

For In-Store Purchases

  1. Gather Your Items: Bring the item, all original packaging, and the receipt.
  2. Visit Any Store: You can return an item to any Marshalls store, not just the one where you bought it.
  3. Go to Customer Service: Head to the counter, and a associate will process your return.
  4. Choose Your Refund Method: Refunds are typically issued to your original payment method. For cash purchases, you’ll get cash back. For card purchases, it can take 3-10 business days to appear on your statement.

For Online Purchases

You have two options for returning items bought on Marshalls.com.

Option 1: Return by Mail

  1. Initiate Online: Log into your account on Marshalls.com and go to “Order History.” Select the item(s) you want to return and follow the prompts to generate a return label and authorization.
  2. Pack Securely: Place the item in its original packaging, include the receipt copy, and seal the box.
  3. Attach Label: Attach the provided prepaid return label to the outside of the box.
  4. Drop Off: Drop the package at a UPS location. Be sure to get a drop-off receipt for tracking.
  5. Wait for Processing: Once the return is received at the warehouse, your refund will be processed. This can take up to 14 business days.

Option 2: Return In-Store

This is often the faster method. You can bring your online order to a physical Marshalls store.

  1. Bring Your Items: Bring the item, its packaging, and your packing slip or order confirmation email.
  2. No Label Needed: You do not need to generate a return label for in-store returns.
  3. Visit Customer Service: The staff will look up your order using your email or order number and process the refund.

Note that some large furniture or rug purchases from online may be final sale, so always check your order details.

Refund Methods and Timing

How you get your money back depends on how you paid and where you return the item.

Original Form of Payment

This is the preferred and most common method. The refund will go back to the card you used, your PayPal account, or as cash if you paid with cash.

Marshalls Merchandise Credit

If you don’t have a receipt, or if you’re returning an item after 30 days, you will likely receive a Merchandise Credit. This credit is issued as an e-gift card and is valid for 12 months. It can be used in-store or online at Marshalls, TJ Maxx, HomeGoods, Sierra, and Homesense.

How Long Do Refunds Take?

  • In-Store to Card: 3-10 business days for the bank to post it.
  • Online Return by Mail: 10-14 business days after the warehouse receives the return.
  • In-Store for Online Order: Usually fastest, with the refund initiated immediately at the register.
  • Merchandise Credit: Issued instantly at the time of return.

Special Circumstances and Exceptions

Returns Without a Receipt

Yes, you can make a return without a receipt, but there are limitations. The store will ask for a valid government-issued photo ID. Your return will be processed as a Merchandise Credit at the item’s lowest selling price within the last 30 days. There may also be a limit on the number of receipt-less returns you can make within a certain period.

Returning Gifted Items

If you received a gift from Marshalls, you can return it. You’ll need the gift receipt. With a gift receipt, you’ll receive a Merchandise Credit for the amount the gifter paid. Without any receipt, the no-receipt policy applies (ID required, credit at lowest selling price).

Returning Damaged or Defective Items

If an item is damaged or defective when you open it, contact Marshalls immediately. For in-store purchases, bring it back with your receipt. For online orders, you can start the return process online or call customer service. They will cover the return shipping costs for defective items and offer a full refund or replacement.

Tips for a Smooth Return Experience

  • Keep Your Receipts: File them in an envelope or take a photo with your phone. This is the easiest way to ensure a full, fast refund.
  • Leave Tags On: If you’re unsure about an item, leave all tags and packaging intact until you’re certain you want to keep it.
  • Act Quickly: Don’t let the 30-day window slip by. Make returns a priority.
  • Check the Weather: For online returns, don’t leave the return package outside in the rain. Drop it off at the carrier location.
  • Know the Exclusions: Double-check the final sale list, especially for swimwear and earrings, to avoid disappointment.

Frequently Asked Questions (FAQ)

What is Marshalls return policy for online orders?

You have 30 days from the day you receive your shipment to return items. You can return by mail with a prepaid label or take the item and your packing slip to any Marshalls store.

Can I return to TJ Maxx or HomeGoods instead?

Yes! Since they are sister brands, you can return Marshalls purchases to any TJ Maxx, HomeGoods, Sierra, or Homesense store. The same policy rules and timeframes apply.

How strict is the 30 day return policy at Marshalls?

It is generally strictly enforced. After 30 days, your only option is typically a merchandise credit, and that is at the discretion of the store manager. It’s best not to rely on an exception.

What if I lost my receipt?

You can still return the item with a valid photo ID. You’ll receive a merchandise credit for the item’s current selling price, which may be lower than what you paid.

Are Marshalls returns free?

In-store returns are always free. For online returns by mail, Marshalls provides a prepaid return label, so there is no cost to you.

Can I return clearance items?

Yes, unless the item is specifically marked “As Is” or “Final Sale.” Regular clearance items with tags can be returned within 30 days with a receipt.

How do I return a large item like furniture?

For large items bought online, you may need to contact customer service to arrange a pickup. Some large items may be final sale, so check the product details carefully before ordering.

What is the return policy for Marshalls shoes?

Shoes must be returned unworn, in the original box with all packaging, and within 30 days. The soles should be completely clean and free of any marks.

Understanding the return policy Marshalls uses helps you shop smarter. By keeping your receipts, minding the 30-day window, and returning items in their original condition, you can enjoy the thrill of the find without any worry. Remember, the customer service team is there to help if you have any specific questions about your purchase.