Return Policy Ollies

If you’ve ever bought a skateboard deck online, you’ve probably wondered about the return policy ollies allow. Understanding the fine print can save you a lot of hassle and ensure you get the right board for your style. This guide breaks down everything you need to know about returning skateboards, from unridden decks to faulty equipment, so you can shop with confidence.

Skateboarding is all about feel, and sometimes a deck just isn’t right when it arrives. Maybe the concave is too mellow, or the width feels off. A good return policy is crucial for skaters. It lets you try new shapes without being stuck with a board that doesn’t work for you. We’ll look at the common rules, what “unridden” really means, and how to protect your purchase.

This section covers the core principles that most skate shops follow. While every store is different, these are the general standards you can expect when looking at a return policy ollies might be subject to.

What Does “Unridden” Actually Mean?

This is the most important term in any skate shop return policy. “Unridden” means the deck has never touched grip tape, trucks, or the ground. Here’s how shops check:

No Grip Tape Residue: The top of the deck must be completely clean. Any sticky marks from grip tape is an instant disqualification.
Pristine Tail and Nose: The razor-tail (the very end of the deck) must show zero wear. Even a few light scrapes from setting it on concrete will void a return.
Undamaged Packaging: Many shops require the original plastic sleeve to be intact, or at least included. Throwing it away can complicate your return.

Essentially, the board should look exactly as it would on the shop wall. If you mounted trucks to just “see how it looks,” it’s likely no longer eligible.

Standard Timeframes for Returns

Most reputable skate shops offer a window for returns. The standard is typically between 7 to 30 days from the date of delivery. Always check this first. Some key points:

The clock starts when the package is delivered, not when you order it.
Return shipping is often the responsibility of the customer, unless the shop sent the wrong item.
Restocking fees, while less common now, might still apply at some retailers.

Common Reasons for Denied Returns

To avoid disappointment, know why returns are usually rejected:

Ridden or Mounted: This is the number one reason. Once trucks are bolted on, it’s considered used.
Custom or Sale Items: Boards from custom design tools or deeply discounted sale items are almost always final sale.
Damage from Improper Installation: If you chip the wood while installing trucks or over-tighten bolts causing stress cracks, the shop isn’t responsible.
Just Changed Your Mind (After Use): Simply not liking the pop or feel after skating it isn’t a valid return reason.

The “Just Landed Wrong” Clause: Defective Decks

Sometimes, a deck has a manufacturing flaw. This is different from a normal return. Look for a seperate warranty or defect policy.

Delamination: The plies of wood separating is a clear sign of a defect.
Severe Warping: A slight curve is normal, but a major banana-shaped warp is not.
Critical Razor Tail on Arrival: If the tail is already worn down straight out of the plastic, it was likely damaged in shipping or was a second.

For these issues, contact the shop immediately with clear photos. They will usually offer a replacement or refund.

Step-by-Step: How to Return a Skateboard Deck

Review the Policy: Double-check the shop’s website for their specific return policy ollies and other gear must follow.
Contact Customer Service: Don’t just ship it back. Email them with your order number and reason for the return. They’ll often provide a Return Merchandise Authorization (RMA) number.
Repackage Securely: Place the deck back in its plastic sleeve (if you have it) and use a sturdy cardboard box. Reuse the original box if possible.
Include Documentation: Print and include the RMA slip or your original invoice inside the box.
Ship with Tracking: Always use a tracked shipping service. This protects you if the package gets lost.
Wait for Confirmation: Once the shop recieves the return, they will process your refund or exchange. This can take 3-10 business days.

Pro Tips for Buying Decks Online

You can minimize the need for a return by shopping smart.

Know Your Preferences: Measure your current favorite deck. Note the width, wheelbase, and concave style (steep, medium, mellow).
Read Reviews: Look for reviews that talk about the deck’s shape and feel, not just the graphic.
Support Local (Even Online): Many local skate shops have online stores with great service. They’re more likely to offer personal help if your unsure about a shape.
Consider the Brand’s Reputation: Some brands are known for consistent shapes, while others vary more between models.

What About Completes and Other Gear?

Return policies for completes, trucks, wheels, and bearings are often stricter.

Complete Skateboards

These are usually final sale once assembled and shipped, unless there is a defective part. You cannot return a complete because you wanted different wheels after riding it.

Trucks and Hardware

These can often be returned if unused and in original packaging. Scratches on the axle from trying to mount them may void the return.

Wheels and Bearings

These are almost always final sale for hygiene and performance reasons. Once they’ve been pressed onto axles or have seen pavement, they cannot be resold.

International Returns and Shipping Costs

Returning a deck internationally is complex and expensive. The shipping cost can be close to the price of the deck itself. Always:

Check if the shop even accepts international returns.
Understand who pays for return shipping—it’s almost always you.
Be aware of potential customs fees on the returned item.

It’s often more economical to sell the deck locally if it doesn’t work out.

When a Return Isn’t an Option: Reselling Your Deck

If your deck is no longer returnable but is still unridden, you can recoup some cost.

Local Skate Groups: Facebook Marketplace or local skateboarding Facebook groups are great places to sell.
Be Honest: Clearly state that the deck is new and unmounted, and why your selling it.
Price Fairly: An unridden deck is typically worth about 70-80% of its retail price, since the buyer takes no risk.

FAQs About Skateboard Return Policies

Can I return a skateboard if I just don’t like how it looks in person?

Yes, usually. If the deck is completely unridden and in its original condition, most shops will accept a return for a refund or exchange within their stated window. The graphic or color not meeting your expectations is a valid reason, as long as the board is untouched.

What if I ordered the wrong size skateboard deck?

This is a common reason for a return. As long as the deck is unridden and you initiate the return within the policy timeframe, shops will typically allow it. You will probably have to cover the return shipping costs, though some stores offer store credit instead of a full refund for size exchanges.

My new board chipped when I put the trucks on. Can I return it?

Unfortunately, this is rarely covered. Damage during assembly is generally considered the customer’s responsibility. Some shops might be sympathetic if it’s a very minor chip, but they are not obligated to accept it. Taking your time and using the right tools during assembly is key to avoiding this.

How long does a refund take after a skateboard return?

Once the shop receives and inspects your return, refunds usually process within 3-10 business days. The time it takes for the funds to appear back in your account then depends on your bank or payment method. Credit card refunds can take a few extra days to clear.

Do I need the original box to return a skateboard?

Not always, but it helps. You need a sturdy box that protects the deck during shipping. The original plastic sleeve around the deck is more important, as it proves the board wasn’t mounted. Always check the store’s specific requirements—some are strict about original packaging.

What’s the difference between a return and a warranty claim?

A return is for an unused item or a change of mind. A warranty claim is for a product defect, like delamination or a major warp. Warranty periods are often longer (e.g., 30-90 days) and might cover issues that appear after some use, though you’ll need to prove the flaw was from manufacturing.

Building a Relationship with Your Skate Shop

Building a good relationship with a shop, online or local, pays off. If you’re a repeat customer with a good history, they are much more likely to help you out with a tricky situation. Be polite and understanding in your communications. Remember, skate shops are often small businesses run by skaters, not massive corporations.

Knowing the details of a return policy ollies and other gear require gives you the freedom to try new things. It removes the fear of getting stuck with the wrong equipment. Always read the policy before you click “buy,” keep the packaging until your sure, and don’t mount trucks unless your committed. With this knowledge, you can focus on what really matters: finding the perfect board for your next session.