Revelry Return Policy

Understanding the Revelry return policy is the first step to shopping with confidence. Whether you’re planning a big event or just updating your wardrobe, knowing how returns work makes everything easier. This guide will walk you through every detail. We’ll cover timeframes, conditions, and how to start a return. You’ll learn what items can be sent back and which ones are final sale. We’ll also explain how refunds are processed and where the money goes. Let’s get started.

The core Revelry return policy is designed to be straightforward. It allows for returns and exchanges on most full-price items within a specific window. However, there are important conditions you need to be aware of. All returned items must be in their original, unworn state. They must also have all original tags attached and be in the original packaging. This ensures the item can be resold to another customer. The policy is in place to be fair to both the company and all its shoppers.

Key Timeframes for Returns and Exchanges

Timing is everything when it comes to returns. Missing the window means you’ll be stuck with your purchase.

Standard Return Window: You have 14 days from the date you receive your shipment to initiate a return.
Exchange Window: The timeframe for exchanges is the same: 14 days from receipt.
Final Sale Items: These are not eligible for return or exchange at any time. Always check the product description for this note.
Holiday or Special Events: Occasionally, Revelry may extend the return window for the winter holidays. You should check their website announcements in November and December for any changes.

Condition Requirements: What “Unworn” Really Means

“Unworn” means exactly that. The item cannot show any signs of use or wear.

Tags Must Be Attached: The original garment tags, including any size or style tags, must still be fixed to the item.
Original Packaging: Items like accessories or special fabrics should be returned in there original dust bags or poly mailers if possible.
No Alterations: The item cannot be altered, tailored, washed, or cleaned in any way.
No Damage or Stains: Even a small makeup stain or snag from trying it on will make the item non-returnable. Be very careful during your try-on.

Step-by-Step Return Process

Following these steps correctly will ensure your return is processed quickly and without any hiccups.

Log Into Your Account: Go to the Revelry website and log into the account you used to place the order.
Navigate to Order History: Find the “My Orders” or “Order History” section in your account dashboard.
Select the Item: Choose the specific item you wish to return or exchange from your order list.
Initiate the Return: Click the “Return” or “Start a Return” button. You will be asked to select a reason for the return.
Choose Refund or Exchange: Select whether you want a refund to your original payment method or an exchange for a different size or color.
Print Your Label: The system will generate a prepaid return shipping label. Print this label clearly.
Pack the Item Securely: Place the item with all tags and original packaging into a sturdy shipping box. Attach the label securely to the outside.
Drop Off the Package: Take your package to the designated carrier drop-off point (like USPS or UPS). Get a receipt if you can for tracking.

Items That Are Final Sale

Some items cannot be returned under any circumstances. It’s crucial to check before you buy.

Items marked “Final Sale” on the product page.
Custom-made or made-to-order garments.
Any item that has been personalized or monogrammed.
Clearance items or items purchased during a final sale promotion.
Underwear, bodysuits, or any intimate apparel for hygiene reasons.
Face masks and other non-apparel accessories may also be final sale; check the product details.

What About Damaged or Incorrect Items?

If your item arrives damaged, defective, or is not what you ordered, the policy is different. You should contact Revelry customer service immediately—within 48 hours of delivery is best. Do not initiate a standard return. Provide photos of the damage or the incorrect item alongside the packing slip. They will typically provide a prepaid return label and expedite a replacement or full refund for you. This is a separate process from a standard change-of-mind return.

Understanding Refunds and Credit

Once your return is received and inspected, the refund process begins. Here’s what to expect.

Inspection Time: It can take 5-10 business days for the warehouse to process your return after it arrives.
Refund Method: Refunds are issued to the original form of payment. If you paid with a credit card, it goes back to that card. For PayPal orders, it returns to your PayPal balance.
Timeline for Funds: After Revelry issues the refund, it can take an additional 5-10 business days for your bank or card issuer to post the credit to your account. This part is out of Revelry’s control.
Store Credit: Sometimes, you might be offered store credit. This is often issued faster than a standard refund. Store credit usually comes as a unique code sent to your email.

Exchange Policy and Process

Exchanging for a different size or color is a common need, especially with online shopping.

The exchange process follows the same initial steps as a return. During the online process, you will select “Exchange” and then choose your desired size or color. It’s important to note that exchanges are subject to availability. If the new item you want is out of stock, you may need to choose a different one or opt for a refund instead. You are not charged for the new item in an exchange, unless the new item has a higher price—then you would pay the difference.

Tips for a Smooth Exchange

Check inventory online before starting the exchange to see if your desired size/color is available.
Act quickly, as popular sizes sell out fast.
Pack the return item carefully to avoid any delays caused by a failed inspection.

International Return Considerations

If you are shopping from outside the United States, the return policy has some key differences.

Return Window: International customers often have a longer return window, such as 21 or 30 days. Verify this on the Revelry website’s international shipping page.
Shipping Costs: You are typically responsible for the cost of return international shipping. The prepaid label provided is usually for U.S. returns only.
Customs & Duties: Note that any original customs duties or import taxes are generally non-refundable. The refund will usually be for the item cost and original shipping only.
Processing Time: Due to longer transit times, the entire return and refund process will take significantly longer for international orders.

Frequently Asked Questions (FAQ)

How long does it take to get a refund from Revelry?

After they receive your return, allow 5-10 business days for inspection and processing. Once issued, it can take another 5-10 business days for your bank to show the credit. In total, expect up to 20 business days from when you mail the package.

Can I return a sale item to Revelry?

Only if the sale item is not marked “Final Sale.” Regular sale items that are still in new condition can usually be returned within the 14-day window. Always double-check the product page for final sale notes before purchasing discounted items.

What is Revelry’s exchange policy?

The exchange policy allows you to swap an eligible item for a different size or color within 14 days. You start the process in your online account. Exchanges are free, but you cover any price difference if the new item costs more.

Are there any restocking fees?

Revelry does not typically charge restocking fees for standard returns that meet their condition policy. However, if an item is returned worn or damaged, they may deduct a fee from your refund or send the item back to you.

What do I do if I received a wrong item?

Don’t use the standard return portal. Contact customer service directly with your order number and photos of what you received versus what you ordered. They will provide specific instructions and a prepaid label to correct the error quickly.

Can I return an item without the original packaging?

Its highly recommended to use the original packaging. While it might not always void the return, using a different box can increase the risk of damage in transit, which could then cause your return to be rejected. If you no longer have it, use a very sturdy substitute.

Pro Tips for Shopping and Returning

A little planning can make the whole process much smoother.

Measure Yourself: Don’t guess your size. Use Revelry’s detailed size charts and measure your bust, waist, and hips. Compare your measurements to the chart, not your usual size in other brands.
Read Reviews: Customer photos and reviews often give the best insight into fit, color accuracy, and fabric feel.
Keep Packaging: When trying on, keep all tags attached and be careful. Keep the original box or bag until you are sure you are keeping the item.
Act Fast: The 14-day window goes quickly. Try on your items as soon as they arrive and make a decision promptly.
Track Your Return: Use the tracking number from your return label to monitor the package’s progress back to the warehouse.

Knowing the ins and outs of the Revelry return policy empowers you to shop smart. You can try new styles with the knowledge that you have options if something isn’t quite right. Remember the key points: the 14-day window, the unworn condition requirement, and the importance of checking for final sale notes. By following the step-by-step return guide and keeping the pro-tips in mind, you can ensure a positive experience. If you ever have a unique situation, reaching out to Revelry’s customer service with clear details is always the best course of action. With this knowledge, you’re ready to make your next purchase with full confidence.