Understanding your Sleep Number bed’s return policy is crucial for a risk-free purchase. We’ll explain the return policy Sleep Number details so you know exactly what to expect. Buying a mattress is a big decision, and having clear information about returns gives you peace of mind. This guide breaks down everything from trial periods to return steps.
Sleep Number offers a trial period to ensure you’re completely satisfied with your new bed. It’s designed to give you enough time to adjust to the feel and features. Knowing the specifics can help you make the most of this offer and avoid any surprises.
Return Policy Sleep Number
The core of Sleep Number’s customer assurance is their 100-Night Trial. This is not just a return window; it’s a full sleep trial designed for you to properly adjust to your new smart bed. The policy states that you can return your Sleep Number® bed for a full refund of the mattress purchase price within 100 nights of delivery. It’s important to note that this trial period begins the night your bed is delivered and set up in your home.
However, there are some key conditions and exceptions to be aware of. Not all products are included in the trial, and some fees may apply. We’ll cover those specifics in the next sections so you have a complete picture.
What’s Included in the 100-Night Trial?
The trial primarily covers the Sleep Number mattress itself. This includes their line of smart beds, such as the Climate360®, p5, p6, and i8 models. The adjustable base, often called a FlexFit™ base, is also included in the trial if purchased together with the mattress. You have the full 100 nights to decide if the bed is right for your sleep needs.
During this time, you’re encouraged to use the bed normally and adjust your Sleep Number setting regularly. The company recommends giving yourself a few weeks to get used to the adjustable firmness. Your body needs time to adapt to the new support system, so don’t rush your judgement in the first week.
Important Exclusions and Fees
While the mattress and base are covered, several items are final sale. Knowing this upfront can save you from dissapointment later. These non-returnable items typically include:
* Sleep Number® sheets, pillows, and bedding: Once opened, these comfort items cannot be returned for hygiene reasons.
* Protective mattress covers: Similar to bedding, these are considered personal care products.
* Foundations and bed frames: These are usually final sale unless they arrive damaged or defective.
* Clearance or “as-is” items: Any product marked as such is not eligible for return or the sleep trial.
A critical part of the policy is the return fee. If you decide to return the mattress, a $199 transportation and processing fee will be deducted from your refund. This fee covers the cost of picking up the bed and processing the return. Some promotions may occasionally waive this fee, so always check the current terms at the time of your purchase.
Step-by-Step Guide to Initiating a Return
If, after careful consideration, you decide the bed isn’t for you, follow these steps. Starting the process correctly ensures it goes smoothly and you recieve your refund promptly.
1. Contact Sleep Number: You must call Sleep Number Customer Service to initiate a return. Returns cannot be started online or in a store. Have your order number and personal information ready.
2. Schedule the Pickup: The customer service agent will schedule a time for a professional crew to come to your home and pick up the mattress and base (if applicable). You do not need to repackage it; the crew will handle everything.
3. Prepare for Pickup: On the scheduled day, ensure the path to your bedroom is clear. Remove all bedding, including sheets, mattress protectors, and pillows. The crew will only take the mattress and adjustable base.
4. Receive Your Refund: After the pickup is confirmed, Sleep Number will process your refund. Refunds are issued to the original form of payment. It can take one to two billing cycles for the credit to appear on your statement. Remember, the $199 fee will be subtracted, and any non-returnable items will not be refunded.
Tips for a Successful Sleep Trial
To truly give your Sleep Number bed a fair chance, be proactive during the trial period. Here’s how to make the most of your 100 nights:
* Experiment with Your Setting: Don’t set your Sleep Number once and forget it. Try different firmness levels over several nights. Your ideal number might change as your body adjusts.
* Use the SleepIQ® Technology: If your bed has this feature, use the data to understand your sleep patterns. It can provide insights you might not have considered.
* Allow an Adjustment Period: Most people need at least 30 nights to get used to a new mattress, especially one with adjustable air chambers. Initial stiffness or soreness is common and often fades.
* Contact Customer Service with Issues: If something feels wrong or a feature isn’t working, call them. They might be able to troubleshoot a setting or arrange a service visit, which could solve your problem without needing a return.
Understanding Warranty vs. Return Policy
It’s easy to confuse the return policy with the warranty, but they serve different purposes. The 100-Night Trial is a short-term satisfaction guarantee. It’s your chance to decide if you like the bed.
The Limited Warranty is a long-term protection plan against defects in materials or workmanship. Sleep Number mattresses come with a 15-year or 25-year warranty depending on the model. The warranty covers issues like:
* Material flaws
* Workmanship errors
* Durability problems with the air chambers
The warranty does not cover comfort preferences, normal wear and tear, or damage from improper use. If you have a problem after the 100-night trial ends, you would file a warranty claim, not a return.
What Happens to Returned Sleep Number Beds?
A common question is about the fate of returned mattresses. For hygiene and safety reasons, Sleep Number does not resell returned beds as new. Instead, they partner with local charities and recycling organizations whenever possible. The beds are often donated or broken down for materials recycling. This process helps reduce waste and supports community initiatives.
Comparing to Other Mattress Brands
Sleep Number’s policy is fairly standard for the premium mattress industry, though some direct-to-consumer brands offer more flexible terms. Here’s a quick comparison:
* Sleep Number: 100-night trial, $199 return fee, exclusions on bedding.
* Many Bed-in-a-Box Brands: Often offer 100+ night trials with free returns and full refunds. They usually arrange for donation pickup.
* Traditional Mattress Stores: Trial lengths vary widely (30-120 nights), and return fees or restocking fees are very common. Returns are often more difficult to coordinate.
The key advantage of Sleep Number’s policy is the in-home pickup by professionals, which is more convenient than boxing up a bed-in-a-box yourself.
How to Avoid Needing a Return
Doing your research before buying can greatly reduce the chance you’ll want to return your bed. Here are some pre-purchase tips:
* Visit a Store: Trying the bed in person is the best way to get an initial feel for the adjustable firmness.
* Read Reviews Carefully: Look for reviews from people with similar sleep positions and body types to yours.
* Ask Detailed Questions: When talking to a sales representative, ask about firmness, cooling features, and durability.
* Consider Your Partner: If you share the bed, ensure both of you understand how the dual-adjustability works and are comfortable with it.
Special Purchase Considerations
Your return rights can be affected by where and how you buy your Sleep Number bed.
* Purchases from Sleep Number Stores or Website: These are covered by the standard policy outlined above.
* Purchases from Third-Party Retailers: If you buy from a department store or another retailer, their return policy applies, not Sleep Number’s. Always check the retailer’s terms.
* Outlet or Holiday Sales: The standard policy usually still applies, but always verify. Promotional items might have different terms.
Frequently Asked Questions (FAQ)
Q: Can I return just my Sleep Number mattress if I keep the base?
A: Generally, no. If you purchased the mattress and base as a bundle, they typically must be returned together. If you purchased them separately, you might be able to return just the mattress. You need to clarify this with customer service when you call.
Q: What if my Sleep Number bed is defective within the trial period?
A: Contact Sleep Number immediately. They will likely offer to repair or replace the defective component under the warranty. If a repair isn’t possible or satisfactory, you could then proceed with a return under the 100-night trial.
Q: How long does the Sleep Number refund take?
A: After the pickup is completed, processing can take up to 2-3 weeks. The credit then must appear on your original payment method, which can take one or two additional billing cycles. Always keep your return confirmation number for reference.
Q: Is there a Sleep Number return policy for the adjustable base alone?
A: The FlexFit adjustable base is included in the 100-night trial only if it was purchased with a mattress. If bought separately, it may be final sale or have a different return window. Check your receipt and order terms carefully.
Q: What is Sleep Number’s exchange policy?
A: Exchanges are handled within the 100-night trial framework. You would initiate a return for your current bed and then place a new order for a different model. You are responsible for any price difference, and the $199 return fee may still apply.
Q: Do I need the original packaging to return my bed?
A: No, you do not. Sleep Number’s professional pickup crew will handle the removal without needing the original boxes or packaging. Just make sure all bedding is removed.
Knowing the details of Sleep Number’s return policy empowers you to shop with confidence. The 100-night trial provides a substantial amount of time to ensure the bed’s unique feel is right for you. By understanding the inclusions, exclusions, and the simple return process, you can focus on what matters most: finding a bed that helps you get a better night’s sleep. Remember to document your purchase details and start the return process by phone if needed. With this knowledge, you’re well-prepared to make an informed decision about your Sleep Number smart bed.