Return Policy Revolve

Shopping online is convenient, but it can feel risky if you’re unsure about the rules for sending things back. Understanding the return policy Revolve offers is key to shopping with confidence. This guide explains everything you need to know, from time limits to condition requirements, so you can make decisions easily.

We’ll break down the process into simple steps. You’ll learn how to start a return, what items have special rules, and how to get your refund. Let’s get started.

Revolve’s return policy is designed to be straightforward for customers. They offer a generous window for returns on most items. However, like all retailers, they have specific conditions that must be met for a return to be accepted.

Knowing these details upfront saves you time and hassle. It helps you shop smarter and avoid any surprises if you need to send something back.

What Are the Basic Timeframes for Returns?

Revolve gives you a reasonable amount of time to decide if you want to keep your purchase. The standard return window is clearly stated, but it’s important to check your receipt.

The main return period is 30 days from the date your order is delivered.
Items must be in their original, unworn, and unwashed condition.
All original tags and packaging should still be attached.
For international orders, the timeframe might be different, so always verify.

Which Items Cannot Be Returned?

For hygiene and safety reasons, some product categories are final sale. This is standard practice for most fashion retailers. You should be aware of these before you checkout.

Swimwear and bodysuits (if the hygiene liner is removed or tampered with).
Any intimate apparel like lingerie or underwear.
Earrings for pierced ears, due to hygiene concerns.
Gift cards and any items marked as “Final Sale” on the product page.
Personalized or altered items cannot be returned.

Special Notes on Swimwear and Accessories

Swimwear can be tried on but must have the hygienic liner completely intact. If it’s removed, the item is not eligible for return. For accessories like non-pierced earrings or necklaces, the standard return policy usually applies as long as tags are on.

Step-by-Step Guide to Initiating a Return

Returning an item to Revolve is a digital-first process. You need to start online through your account. Here’s how to do it correctly.

Log into your Revolve account on their website or mobile app.
Navigate to “My Orders” or “Order History” to find your purchase.
Select the item(s) you wish to return and choose a reason from the dropdown menu.
Review the return instructions and print the provided prepaid shipping label.
Pack the item securely in its original packaging, attach the label, and drop it at the designated carrier (usually UPS or DHL).
Keep your tracking number! This lets you monitor the return’s progress.

Packing Your Return Securely

Use a sturdy box or the original shipping box. Include all parts, like dust bags for shoes or extra straps for bags. This prevents damage in transit and ensures your return is processed quickly. A poorly packed return could lead to delays or even a rejection if the item gets damaged.

Understanding Return Shipping Costs and Fees

Revolve typically provides a prepaid return label for customers within the United States. This means you don’t pay for postage out of pocket. However, there are some exceptions to be aware of.

Returns within the U.S. and Canada are usually free with the prepaid label.
For international returns, you are generally responsible for the return shipping costs and any applicable customs duties.
A $9.95 return shipping fee may be deducted from your refund for orders under $100, though this policy can change.
Always check the current terms on their website for the most accurate fee structure.

How and When Will You Get Your Refund?

Once Revolve receives your return, they will inspect it. The refund process begins after this inspection is complete. The speed of your refund depends on your original payment method.

Inspection: This usually takes 3-5 business days after the return arrives at their warehouse.
Processing: After approval, refunds are processed immediately.
Timing: Credit card refunds can take 5-10 business days to appear on your statement. Revolve credit refunds are often instant.
Original Form: Refunds are always issued to the original payment method used.

What If Your Item is On Sale?

Items purchased on sale are typically eligible for return unless marked “Final Sale.” Your refund will be for the price you paid. Keep in mind that promotions applied to your original order might affect the refund amount if you’re returning part of a larger order.

What is the Exchange Policy?

Revolve does not offer direct exchanges through their return portal. The process is to return the unwanted item for a refund and then place a new order for the correct size or color. This is often faster than a traditional exchange system.

To ensure the new item is in stock, you can place the new order as soon as you ship your return. This way, you won’t have to wait for the refund to complete first, especially if you shop with them alot.

Handling Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact Revolve Customer Service immediately. Do not use the standard return process in these cases.

Take clear photos of the damage or the incorrect item next to the packing slip.
Email customer service with your order number and the evidence.
They will provide specific instructions, which often include a prepaid label for the faulty item and expedited shipping for the replacement.
This process is separate from standard returns and is usually resolved quickly.

Tips for a Smooth Return Experience

A little preparation makes the return process effortless. Following these tips can help you avoid common pitfalls and get your refund faster.

Inspect items immediately upon delivery. Don’t remove tags until you’re sure you’re keeping it.
Start the return process online as soon as you decide. This locks in your return within the 30-day window.
Ship the return back promptly after printing your label. Don’t let it sit for weeks.
Use a tracked shipping service (which the prepaid label provides) and keep the receipt until your refund posts.
For high-value items, consider adding insurance or using a carrier that provides a detailed receipt.

International Return Considerations

Shoppers outside the United States face additional steps. The core policy is similar, but logistics differ. You are responsible for return shipping costs and any export/import paperwork.

It’s crucial to mark the package as a “Returned Good” on the customs form to avoid being charged import taxes twice. The refund amount may also be adjusted to the original purchase currency, which could affect the amount due to exchange rate fluctuations.

Revolve’s Policy on Return to Store

Revolve is primarily an online retailer. They do not have physical stores for returns. All returns must be mailed back to their distribution center. This is a key difference from brands with brick-and-mortar locations, so plan accordingly for shipping time.

Frequently Asked Questions (FAQ)

How long does Revolve take to process a return?

After your return is delivered to their warehouse, inspection takes about 3-5 business days. Once approved, the refund is issued immediately, but it may take 5-10 business days to show on your credit card account.

Can I return Revolve items after wearing them?

No. Items must be in new, unworn, and unwashed condition with all tags attached. Any signs of wear, perfume, or deodorant will likely result in the return being rejected and the item sent back to you.

What if I lost my return label?

You can log into your Revolve account and re-print the return label from your order history. If you’re having trouble, their customer service team can email you a new copy.

Does Revolve have free returns?

For most U.S. orders, yes, they provide a prepaid return label. However, for orders under a certain amount (often $100), a $9.95 shipping fee might be deducted. International returns are not free; you cover the shipping cost.

Can I return sale items to Revolve?

Yes, unless the item is specifically marked “Final Sale” on the product page. Sale items returned must still meet all standard condition requirements. Your refund will be for the sale price you paid.

What is Revolve’s return policy for gifted items?

If you received a gift, you can process a return using the order number from the gift receipt. The refund will typically be issued as store credit to the original purchaser’s Revolve account or as a Revolve gift card to you.

How do I contact Revolve about a return?

The best way is through the “Contact Us” form on their website or via email. Have your order number and details about the return ready. They generally do not handle complex return issues over social media.

Understanding the return policy Revolve has in place makes you a more informed shopper. By following the guidelines on time, condition, and process, you can shop their vast collection with peace of mind. Remember to act within the window, keep items pristine, and use the provided systems to ensure a smooth transaction. This knowledge turns the potential stress of online returns into a simple, manageable task.