If you’ve ever bought something from Urban Outfitters that didn’t work out, understanding their return policy is key. This guide breaks down the Urban Outfitters return policy so you can shop with confidence and handle any returns smoothly.
Return Policy Urban Outfitters
Urban Outfitters has a fairly standard return policy, but it comes with some important details you need to know. The main thing to remember is the 30-day window. You have 30 days from the date your order shipped to start a return. This is a strict deadline, so it’s good to act quickly if you’re unsure about an item.
For your return to be accepted, items must be in their original, unworn, and unwashed condition. All original tags and labels must be attached. It’s also crucial to include the original packing slip or your order number with the return. Without proof of purchase, your return may be denied or delayed.
What Items Are Final Sale and Cannot Be Returned?
Not everything you buy from Urban Outfitters can be sent back. To avoid disappointment, you should be aware of their final sale items. These are non-returnable under any circumstance.
- Face masks, for obvious health and safety reasons.
- Swimwear if the hygiene liner has been removed or tampered with.
- Pierced jewelry and intimate apparel.
- Gift cards and e-gift cards.
- Items marked as “Final Sale” on the product page or your receipt.
- Personalized or monogrammed items.
- Opened cosmetics, fragrances, and skincare products.
- Damaged or altered items, or those showing signs of wear.
Step-by-Step Guide to Returning an Online Purchase
Returning something you bought online is a straightforward process. Follow these steps to ensure it goes smoothly.
- Initiate Your Return Online: Go to the Urban Outfitters Returns page. You’ll need your order number and the email address used for the purchase.
- Select Your Items: Choose the items from your order that you wish to return and select a reason for the return.
- Choose Your Return Method: You can opt for a prepaid return label to mail the items back, or you can choose to return them in-store for immediate credit.
- Package Your Items Securely: Place the items, with all tags attached, into a secure package. Include the original packing slip or the return slip generated online.
- Ship or Drop Off: If mailing, attach the label and drop the package at a USPS location. Keep your tracking number! If returning in-store, just bring the items and your receipt or order confirmation to any Urban Outfitters store.
How to Handle In-Store Purchases
Returning something you bought in a physical store is even easier. Simply bring the item, along with the original receipt, to any Urban Outfitters store within 30 days of purchase. The same condition rules apply—items must be unworn, unwashed, and have all tags. Your refund will be issued to your original payment method on the spot. If you don’t have the receipt, they may try to look up the purchase with the card you used, or offer store credit at the current selling price.
What About UO UP Members?
Urban Outfitters offers a loyalty program called UO UP. One of its perks is an extended return window. UO UP members get 60 days to return items, instead of the standard 30. This is a huge benefit if you like to think about your purchases. The return process is otherwise the same. Make sure your account is linked to your purchase to automatically get the extra time.
Understanding Refunds and How Long They Take
Once your return is received and processed, the refund is initiated. The timing and method depend on how you returned the item and how you paid.
- Online Returns (Mailed Back): After the warehouse receives your package, it can take 7-10 business days to process. The refund then takes another 3-10 business days to appear on your original payment method (like a credit card). The whole process can take up to three weeks from the day you mail it.
- In-Store Returns: This is the fastest option. The refund is typically issued to your card before you leave the store, though it may still take 3-5 business days to post to your account.
- Store Credit: If you opt for store credit or don’t have a receipt, you’ll usually get an e-gift card emailed to you shortly after the return is processed.
Exchanges Made Simple
Urban Outfitters does not offer direct exchanges through the mail. Their system is designed for returns and repurchases. Here’s the easiest way to “exchange” an item:
- Return the original item for a refund using the online or in-store process.
- Once the return is initiated (or immediately if in-store), place a new order for the correct size or color you want.
- This ensures you get the item you want before it sells out, even as you wait for the refund on the first item to process.
For in-store purchases, you can often do a direct exchange on the spot if they have the desired item in stock.
International Returns and Special Cases
If you’re shopping from outside the United States, the return policy has some key differences. International customers are responsible for the cost of return shipping, which can be significant. Duties and taxes are often non-refundable. It’s strongly recommended to contact Urban Outfitters Customer Service before sending an international return to understand the full costs and process. They can provide the correct documentation to include with your package to avoid delays at customs.
What If Your Item is Damaged or Defective?
If your item arrives damaged, defective, or is not what you ordered, contact Customer Service immediately. Do not initiate a standard return. They will usually provide a prepaid return label for the faulty item and send out a replacement quickly, or offer a full refund. It’s helpful to have photos of the damage or defect ready to send to them.
Tips for a Hassle-Free Return Experience
A little preparation can make the return process go perfectly. Here are some pro tips.
- Keep the original packaging and tags on the item until you’re sure you’re keeping it.
- Take a photo of your packing slip as soon as you open the box. This way, you have the order number even if you lose the paper.
- If mailing, use a trackable shipping service and keep the receipt until your refund posts.
- For expensive items, consider purchasing with a credit card that offers extended return protection as a secondary benefit.
- Always check the product page for “Final Sale” notices before clicking buy.
Frequently Asked Questions (FAQ)
How long is the Urban Outfitters return period?
For most customers, it’s 30 days from the ship date. UO UP loyalty members get an extended 60-day return window.
Can I return Urban Outfitters items without a receipt?
Yes, but it’s more complicated. In-store, they may try to look it up with your card or offer store credit at the current price. For online purchases, you need your order number from the confirmation email.
Does Urban Outfitters offer free returns?
They provide a prepaid return label for online returns, but they deduct a $6.95 return shipping fee from your refund. The only way to avoid this fee is to return your online purchase to a physical store.
What is the Urban Outfitters return policy for sale items?
Sale items can be returned unless they are marked “Final Sale.” The standard condition rules and time frames apply to regular sale merchandise.
Can I return online purchases in store?
Absolutely. This is often the fastest method. Bring the items, the packing slip, and your ID to any Urban Outfitters store. You’ll avoid the return shipping fee and get credit immediately.
How do I check my Urban Outfitters return status?
Use the “Track My Return” tool on their website. You’ll need your return authorization number (RMA) from the return confirmation email.
Dealing with Common Return Issues
Sometimes, things don’t go as planned. Here’s how to handle a few common problems.
Your return is past the 30-day window. The policy is strict, but it doesn’t hurt to contact Customer Service, especially if you’re a loyal customer. They might offer a one-time exception or store credit, but this is not guaranteed.
You forgot to include the packing slip. Try to contact Customer Service with your order number and let them know the package is on its way. They can sometimes note your account to help match the return when it arrives.
The refund hasn’t appeared after 3 weeks. First, use your tracking number to confirm the package was delivered to their warehouse. Then, contact Customer Service with your RMA and order details. They can investigate the delay.
Final Thoughts on the Urban Outfitters Return Policy
The Urban Outfitters return policy is designed to be clear, though it has strict condition and time requirements. The key to a stress-free experience is to act within the 30-day window, keep items in new condition with tags, and always include proof of purchase. For the fastest refund and to avoid fees, returning an online order to a physical store is your best bet. By following the steps and tips outlined here, you can shop their unique collections knowing you have a clear path if something isn’t quite right. Remember to always double-check for final sale labels, especially during big sales events, as those purchases are permanent.