Ross Simons Return Policy

If you’ve ever bought jewelry or a watch, you know it’s a special purchase. Understanding the Ross Simons return policy before you buy gives you peace of mind and makes the whole process smooth if you need to make a change. This guide breaks down everything you need to know, from timeframes to conditions, so you can shop with total confidence.

The core Ross Simons return policy is designed to be straightforward. In most cases, you have 30 days from the date you receive your item to initiate a return for a refund or exchange. The item must be in its original, unworn condition with all tags, packaging, and certificates included. This policy applies to purchases made directly from Ross Simons, whether online, over the phone, or in their retail showrooms.

It’s important to note that some items have different rules or cannot be returned at all. We’ll cover those exceptions in detail later. The key is to act within the 30-day window and keep everything that came with your order.

What Items Are Final Sale?

Not everything can be sent back. To avoid surprises, here are the items typically considered final sale:

Personalized, engraved, or monogrammed jewelry.
Special order items made specifically for you.
Any item that has been altered, sized, or damaged after delivery.
Clearance merchandise, unless it is defective.
Gift cards, as they are not physical products.

Condition Requirements for Returns

For a return to be accepted, your item must meet strict condition criteria. Ross Simons inspects all returns carefully.

Unworn: The jewelry must show no signs of wear, including scratches, dents, or skin oils.
Original Packaging: All boxes, pouches, gift boxes, and presentation materials must be included.
Tags and Certificates: Any attached tags, labels, diamond grading reports (like GIA), or appraisal certificates must be intact and returned.
Security Seals: If the item had a security tag or seal, it must be unbroken.

What Happens If an Item Is Worn?

If an item shows any sign of wear, Ross Simons reserves the right to refuse the return or charge a refurbishing fee. This fee can be a significant percentage of the item’s value, so it’s best to decide quickly and handle the piece gently during your decision period.

Step-by-Step Return Process

Follow these steps to ensure your return is processed quickly and correctly.

Step 1: Gather Your Materials

You’ll need a few things to get started. First, locate your original packing slip or invoice. This has your order number, which is essential. Next, collect the item itself and every single piece of packaging it came with.

Step 2: Contact Customer Service

You must contact Ross Simons to get a Return Merchandise Authorization (RMA) number. This is a required step. You can reach them by phone or email. Provide your order number and the reason for the return. They will issue your RMA number and instructions.

Step 3: Package the Item Securely

Place the item and all its components back into the original packaging. Then, put that box into a secure shipping box. It’s highly recommended to use a trackable and insured shipping service, like UPS or FedEx. Do not send returns via regular mail without tracking.

Step 4: Ship the Package

Clearly write the RMA number on the outside of the shipping box. Send it to the address provided by customer service. Keep your tracking number safe until you see the return has been delivered and accepted.

Step 5: Wait for Processing

Once Ross Simons receives your return, their quality control team will inspect it. Processing usually takes 7-10 business days after they receive the package. You will then receive a notification about the status of your refund or exchange.

Refund Methods and Timing

Refunds are issued to the original form of payment. If you paid with a credit card, the refund will go back to that card. For PayPal purchases, the refund goes to your PayPal account. Processing times can vary depending on your bank or card issuer.

Credit/Debit Card: 7-10 business days after Ross Simons processes the return.
PayPal: 3-5 business days after processing.
Check or Money Order: A company check will be mailed, which can take up to 14 business days.

Note that shipping charges are typically non-refundable, unless the return is due to a company error or defective item.

Exchange Policy and Procedure

If you want a different item, an exchange is often the easiest route. The process is similar to a return. You must contact customer service for an RMA. The item you are returning must meet all the same condition requirements. Once your return is approved, you can place a new order for the item you want.

Sometimes, Ross Simons can facilitate a direct exchange if the new item is in stock. They can guide you through the best option. For exchanges where the new item costs more, you’ll need to pay the difference. If it costs less, you’ll receive a refund for the difference.

Special Considerations for Gifts

Returning a gift you received follows a slightly different procedure. You will still need an RMA number. Since the purchase was likely charged to the gifter’s card, refunds for gifts are usually issued in the form of a Ross Simons gift card or store credit. This ensures the refund goes to the person who posses the item, not the original purchaser. You will need the order number from the gift receipt to proceed.

What to Do About Defective or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact Ross Simons immediately. Do not initiate a standard return. Their customer service team will provide specific instructions, which often include prepaid return shipping labels. In these cases, they will cover all shipping costs and expedite the replacement or refund. It’s crucial to report these issues within 48 hours of delivery for the best resolution.

In-Store Return Policy

If you have a Ross Simons showroom near you, you can often process returns and exchanges in person. This can be faster than shipping. Bring the item in its complete original packaging, your receipt or packing slip, and the credit card used for purchase if possible. A store associate can inspect the item and process your refund or exchange on the spot, subject to the same 30-day and condition policies.

Call your local showroom ahead of time to confirm they accept returns for online or phone orders, as polices can sometimes vary slightly by location.

Tips for a Hassle-Free Return Experience

Decide Quickly: The 30-day clock starts ticking as soon as you receive the package.
Save Everything: Keep all packaging, boxes, and paperwork until you are sure you’re keeping the item.
Use Tracked Shipping: Always get a tracking number and insurance for the return shipment. This protects you if the package is lost.
Document Everything: Take photos of the item and its packaging before you send it back, especially if it’s high-value.
Follow Instructions: Use the RMA number and address given by customer service exactly as provided.

Common Mistakes to Avoid

Even with good intentions, people make errors that delay their returns.

Missing the Deadline: Waiting until day 29 or 30 leaves no room for error. Initiate the process sooner.
Forgetting the RMA: Sending a package without an RMA number will cause significant delays and confusion.
Using Unsecure Shipping: Sending a valuable piece of jewelry without tracking or insurance is a major risk.
Removing Tags: Taking off the price tag or diamond tag invalidates the return immediately.
Assuming All Items Qualify: Always double-check if your item is final sale, especially during holiday promotions.

Extended Holiday Return Policy

Ross Simons often offers an extended return window for purchases made during the peak holiday season. Typically, items bought between mid-November and late December may have a return deadline in late January. This exact date changes each year, so you must check the current policy on their website or your receipt during the holidays. This extension is a great benefit, but all other condition requirements still apply strictly.

International Returns

For customers outside the United States, return policies are different. International customers are usually responsible for all return shipping costs and any applicable customs duties or taxes. The process can take longer due to customs processing. It is essential to contact international customer service for precise instructions before attempting to send anything back.

Contacting Ross Simons Customer Service

For any questions or to start a return, here are the best ways to reach them:

Phone: Check the contact number on their official website for the most current information.
Email: Use the contact form or email address provided in the “Contact Us” section of RossSimons.com.
Live Chat: If available on their website, this can be a quick option for simple questions.
In-Person: Visit a Ross Simons showroom if one is located near you.

Having your order number ready will speed up any interaction with their team.

Frequently Asked Questions (FAQ)

How long is the Ross Simons return period?

The standard return period is 30 days from the date you receive your shipment. Holiday purchases may have an extended deadline.

Can I return engraved jewelry to Ross Simons?

No, personalized or engraved items are considered final sale and cannot be returned unless they are defective.

Does Ross Simons offer free return shipping?

Typically, customers are responsible for return shipping costs, unless the return is due to a Ross Simons error or a defective product.

What if I lost my receipt?

Contact customer service with your name, shipping address, and if possible, the order number. They can often look up your purchase to assist you.

How are refunds from Ross Simons processed?

Refunds are issued to your original payment method. Credit card refunds take 7-10 business days after the return is approved.

Can I exchange an item for a different size?

Yes, you can exchange for a different size, provided the item is not final sale and is returned in new, unworn condition with all packaging.

What is Ross Simons’ policy on returns for watches?

Watches follow the same 30-day policy but must have their protective plastic film intact and the watch must not be sized or worn.

Knowing the details of the Ross Simons return policy makes you a smarter shopper. By following the guidelines on time, condition, and procedure, you can ensure that your experience with the company is positive, whether you’re keeping your beautiful new piece or sending it back for another. Always remember to check the latest policy on their official website for the most up-to-date information before making a purchase.