If you’ve ever bought running shoes online, you know the gamble. Will they fit? Will they feel right? Understanding the Running Warehouse return policy is your safety net. It gives you the confidence to try gear from home, knowing a return is simple if something isn’t perfect. This guide explains everything you need to know, from time limits to condition rules.
We’ll walk you through the process step-by-step. You’ll learn how to start a return, what items are eligible, and how refunds work. Let’s get started.
Running Warehouse Return Policy
The core policy is designed for runners. It allows you to return most new, unused items within 90 days of purchase. The items must be in their original condition with all tags and packaging. This generous window is much longer than many other retailers, giving you plenty of time to test your gear properly.
There are some important exceptions, which we’ll cover in detail below. But for most shoes, apparel, and accessories, the process is straightforward. You can initiate a return through their website or by contacting customer service.
What Items Can You Return?
Most products from Running Warehouse are eligible for return or exchange. This includes:
* Running shoes (must be unused, with no signs of wear)
* Apparel like shorts, shirts, and jackets (with tags attached)
* Socks (in unopened packaging)
* Accessories such as hats, gloves, and hydration packs
* Fitness electronics (like GPS watches, heart rate monitors)
What Items Are Final Sale?
Some products cannot be returned for hygiene or safety reasons. It’s crucial to check this list before ordering:
* Opened Socks: For obvious health reasons.
* Compression Gear: Once the packaging is opened.
* Personal Care Items: Like anti-chafe products or nutrition.
* Clearance or “Hot Deals” Items: These are marked as final sale at checkout.
* Gift Cards: These are non-returnable.
* Customized or Personalized Products.
Always double-check the product page for any specific return restrictions. This can save you from a surprise later.
The 90-Day Return Window
You have 90 days from the date your order shipped to start a return. This is a key detail. It’s not from the day you receive it, but from the ship date. You can find the ship date in your order confirmation email or your online account.
This 90-day period is excellent for seasonal purchases. For example, you might buy winter tights in advance and not try them on for a month. You’re still well within the return window. Just remember to mark your calendar.
Condition Requirements: “Unworn” Means Unworn
This is the most important part of the policy. To be accepted, returns must be in new, unused condition with original packaging. For shoes, this means:
* No dirt, scuffs, or wear marks on the soles or uppers.
* The original shoe box must be in good condition (it’s part of the product).
* All tags and tissue paper should be included.
For apparel, tags must be attached. Don’t remove the tag until you’re sure you’re keeping the item. A good rule is to try on apparel on a clean, carpeted surface to avoid any accidents.
How to Return an Item: A Step-by-Step Guide
Returning an item to Running Warehouse is a simple online process. Follow these steps to ensure it goes smoothly.
1. Log Into Your Account. Go to the Running Warehouse website and log into your account. Navigate to “Order History” or “My Orders.”
2. Select the Item to Return. Find the specific order containing the item you wish to return. Click on “Return Item” or a similar link.
3. Choose Your Reason. Select the reason for the return from the dropdown menu (e.g., “Doesn’t Fit,” “Not What I Expected”). This helps them improve their products.
4. Select Refund or Exchange. Decide if you want a refund to your original payment method or an exchange for a different size/color. If exchanging, specify your new preference.
5. Print Your Return Label. Once the return is authorized, you’ll get a prepaid return shipping label to print. Attach this label securely to the outside of your package, covering any old labels.
6. Pack the Item Securely. Place the item, with all original packaging and tags, back into its box. Then, place that box inside a shipping box or securely wrap it for mailing.
7. Drop Off the Package. Take your packaged return to a UPS drop-off location. You can also schedule a pickup for a fee. Get a receipt for your drop-off as proof.
Understanding Return Shipping Costs
Running Warehouse provides a prepaid return label for most returns, but the cost is deducted from your refund. This is a common practice. The exact deduction is shown when you generate your label.
For exchanges, the return shipping fee still applies, but they cover the cost to ship the new item back to you. If your return is due to a Running Warehouse error (like they sent the wrong item), you should contact customer service for a free return label.
Refunds and Processing Timelines
Once your return is on its way, here’s what to expect next.
The Inspection Process
After UPS delivers your return to their warehouse, the team will inspect it. They check that the item meets the “new and unused” condition requirements. This process typically takes 3-5 business days after the package arrives.
If the item is approved, your refund or exchange is processed immediately. If there’s an issue—like worn shoes—they will contact you via email. The item may be sent back to you, or a partial refund may be offered.
How and When You Get Your Money Back
Once approved, here’s the timeline:
* Credit Card Refunds: Usually appear on your statement within 3-10 business days after processing. The speed depends on your bank.
* PayPal Refunds: Are generally instant or within 24 hours.
* Store Credit: If you choose this option, it’s issued as “RW Bucks” immediately after approval. These can be used on a future purchase.
An email confirmation is sent when your refund is issued. Keep this for your records. If it’s been more than 10 business days since the refund email and you don’t see it on your statement, contact your bank first, then Running Warehouse.
The Exchange Process Explained
Exchanges are handled efficiently. After your return is approved, the warehouse will ship out your requested replacement item. You’ll receive a new tracking number for the exchange shipment.
If the size or color you want is out of stock during an exchange, customer service will reach out to you. You can then choose a different item or opt for a refund instead. It’s a good idea to have a second choice in mind when starting an exchange.
Tips for a Smooth Return Experience
A few simple habits can make the return process flawless.
* Keep the Original Boxes: Especially for shoes, keep the box until you’re sure you’re keeping them.
* Try Indoors: Test shoes on a clean, indoor surface. Test apparel without removing tags.
* Act Within the Window: Don’t let the 90 days slip by. Start the return process as soon as you know an item isn’t right.
* Take Photos: If you’re concerned about condition disputes, take quick photos of the item as you pack it for return.
* Use a Secure Outer Box: Always use a shipping box or durable mailer. Just taping the shoe box shut and putting a label on it can lead to damage in transit.
International Returns and Special Cases
For customers outside the United States, the return process is similar but has a few key differences.
* Return Shipping: International customers are responsible for the cost of return shipping to the U.S. warehouse. This can be expensive, so it’s worth being extra certain about sizing.
* Duties & Taxes: Refunds do not include any original import duties or taxes you paid. You may need to contact your local customs authority to seek a refund on those fees separately.
* Return Window: The 90-day policy still applies, but the clock starts from the ship date, not the delivery date, which can be much later internationally.
For damaged or defective items, the policy is different. If you receive a product that is flawed or broken, contact customer service right away. They will often send a replacement immediately and provide a prepaid label to return the defective item at no cost to you.
What About Wear Testing?
A common question is about the “wear test” for shoes. Can you run in them and still return them? The official answer is no. The shoes must be unworn. However, some runners admit to doing a short, careful test on a treadmill to feel the shoe. This is a risk. Any mark on the sole or upper could result in your return being rejected.
The best practice is to use the shoe’s fit and feel during indoor try-on to make your decision. Compare them to a pair you already own and love for reference.
The Benefits of the Running Warehouse Loyalty Program
While not directly part of the return policy, joining their loyalty program can enhance your experience. Members sometimes get promotional periods with free return shipping or extended return windows. It’s free to join and can offer additional perks that make shopping and returning even easier.
How Their Policy Compares to Other Retailers
Running Warehouse’s 90-day window is notably more generous than the standard 30-60 days offered by many competitors. The clear condition guidelines also make it predictable. Some other retailers offer “no questions asked” returns even on worn gear for a full year, but they often bake that cost into higher retail prices. Running Warehouse’s policy strikes a good balance between customer freedom and keeping prices competitive for the running community.
Frequently Asked Questions (FAQ)
How long do I have to return something to Running Warehouse?
You have 90 days from the date your order shipped to initiate a return. This is clearly stated in their policy.
Are returns to Running Warehouse free?
Return shipping is facilitated with a prepaid label, but the cost is deducted from your refund. For exchanges, you pay to return the original item, but the new item ships to you for free.
Can I return running shoes after wearing them outside?
No. Shoes must be in new, unused condition with no signs of wear on the soles or uppers to be accepted for return. A brief indoor try-on on a clean surface is the safe limit.
What if I recieve a damaged or incorrect item?
Contact Running Warehouse customer service immediately. They will resolve the issue quickly, often by sending the correct item right away and providing a free return label for the wrong or damaged product.
How long does a refund take?
After your return is received and inspected (3-5 business days), the refund is processed. It then takes 3-10 business days to appear on your credit card statement, depending on your bank. PayPal refunds are faster.
Can I return items bought on sale?
Yes, unless the item was specifically marked “Final Sale” at the time of purchase. Always check the product page and your cart for any final sale notices before checking out.
Do I need the original box to return shoes?
Yes, the original shoe box is considered part of the product. Returns without the original box, or with a badly damaged box, may be rejected or subject to a restocking fee.
Knowing the Running Warehouse return policy inside and out removes the stress from online running shopping. It empowers you to find the perfect gear with the security of a long, fair return window. By following the simple condition rules—keeping items unworn and in original packaging—and using the online portal to start your return, you can shop with total confidence. Remember to act within 90 days, pack items carefully, and use the provided return label. This way, you can focus on what matters most: finding the gear that helps you run your best.