If you’ve recently bought something from Rhode and need to send it back, understanding the Rhode return policy is your first step. This guide breaks down everything you need to know, from time limits to how to get your refund. We’ll make the process clear and simple.
Returns are a normal part of shopping, and Rhode aims to make theirs straightforward. Whether an item didn’t fit right or just wasn’t what you expected, we’ve got the details covered. Let’s look at how you can initiate a return, what items qualify, and how long it all takes.
Rhode Return Policy
The core Rhode return policy gives you 30 days from the date your order is delivered to start a return. Items must be in their original, unused condition to be accepted. This means tags should still be attached and products unopened.
Once your return is received and inspected, Rhode will process your refund. It’s important to note that shipping costs are usually non-refundable. Also, final sale items are exactly that—final and cannot be returned or exchanged.
What Items Are Eligible for Return?
Most full-price items from Rhode can be returned within the 30-day window. This includes skincare products, makeup, and accessories. The key condition is that they are unused and in original packaging.
- Unopened skincare products (serums, moisturizers, etc.)
- Makeup products with seals intact
- Apparel and accessories with all tags attached
- Full-price items purchased online
What Items Are Final Sale?
Some items are marked as final sale and cannot be returned. This is common for discounted or promotional items. Always check the product description before buying if your unsure about return eligibility.
- Items purchased during a sale or promotion
- Products marked “Final Sale” on the website or receipt
- Gift cards (these are non-refundable)
- Used or opened products for health and safety reasons
Condition of Returned Items
Rhode is strict about the condition of returns. Products must look and be exactly as they were when you recieved them. Any signs of use will likely result in your return being denied.
For skincare, the safety seal must be unbroken. For clothing, the original tags must be firmly attached. It’s best to try on apparel over your own clothes to avoid any transfer of scents or stains.
How Long Do You Have to Return an Item?
You have exactly 30 calendar days from the day your package was delivered. The delivery date is tracked by the carrier, so it’s a good idea to act quickly if you think you might need to make a return. Don’t wait until the last day to start the process.
Return Methods: Online vs. In-Store
Currently, Rhode products are sold primarily through their official website and select retail partners. Returns are generally handled through their online portal. You’ll need to start the process on their website, even if you bought the item from a store like Sephora.
Check your receipt or the retailer’s policy if you purchased from a third-party store. They may have different return rules and windows that you need to follow instead of Rhode’s direct policy.
Step-by-Step Return Process
Following the correct steps ensures your return is processed smoothly and without delay. Here is a simple numbered guide to walk you through it.
Step 1: Initiate Your Return Online
Go to the Rhode website and find the “Returns” or “Order Lookup” section. You’ll need your order number and the email address used for the purchase. Enter these details to access your order and select the items you wish to return.
Step 2: Select Your Reason for Return
You’ll be asked to choose a reason for the return from a dropdown menu. Common options include “Product Damaged,” “Wrong Size,” or “No Longer Needed.” Providing an accurate reason helps Rhode improve their products and service.
Step 3: Print Your Pre-Paid Return Label
Once your return is authorized, Rhode will provide a pre-paid return shipping label. You must print this label. If you don’t have a printer, some carrier locations can print it for you for a small fee. Attach the label securely to the outside of your return package.
Step 4: Pack Your Items Securely
Place all items in their original packaging inside a sturdy shipping box. Include the original packing slip or the return form if one was provided. Seal the box tightly with packing tape. Make sure the return label is clearly visible and covers any old labels.
Step 5: Drop Off at a Carrier Location
Take your packaged return to the designated carrier (like USPS or UPS). Get a drop-off receipt if possible—this is your proof that you shipped the package. Keep this receipt until you receive your refund confirmation email.
Understanding Refunds and Exchanges
Knowing what to expect after you send your return back is crucial. Here’s how refunds and exchanges typically work under the Rhode return policy.
How Refunds Are Issued
Refunds are issued to the original payment method used for the purchase. This process begins only after Rhode’s warehouse receives and inspects your return. The inspection usually takes a few business days.
Please allow 5-10 business days for the refund to appear on your credit card or bank statement after it’s processed. Note that the initial shipping fees are often non-refundable, unless the return was due to a Rhode error.
Processing Time for Refunds
The total timeline from dropping off your package to seeing the refund can be 2-3 weeks. This includes:
- Transit time back to the warehouse (3-7 business days)
- Inspection and processing time (3-5 business days)
- Bank processing time for the refund (3-5 business days)
Patience is key during this period.
Exchange Policy Details
Rhode typically encourages a “return and repurchase” model rather than direct exchanges. This means you should process a return for a refund, then place a new order for the correct item or shade. This is often faster than waiting for a traditional exchange to be processed.
If you need a different color of a lip treatment or a different size, this is the recommended method. It ensures you get the item you want as quickly as possible, especially if stock is limited.
International Returns and Shipping
If you’re ordering Rhode from outside the United States, the return process has some additional considerations. International customers often face longer shipping times and may be responsible for certain fees.
Customs Duties and Return Shipping
Unfortunately, any customs duties or import taxes you paid on your original order are generally non-refundable. These are fees charged by your country’s government, not by Rhode. Additionally, you might need to cover the cost of international return shipping, unless the return is due to a defective product.
Always contact Rhode customer service before sending an international return. They can provide specific instructions and confirm any potential costs so there are no surprises.
What to Do If Your Item is Damaged or Defective
Receiving a damaged or faulty product is frustrating. Rhode’s policy covers these situations, but you need to act quickly and provide evidence.
Immediate Actions to Take
As soon as you open your package and find a problem, take clear photos. You should photograph the damaged product, the packaging it came in, and the shipping box if it’s also damaged. This visual evidence is very helpful for customer service.
Contacting Customer Service
Reach out to Rhode’s customer service team directly through the contact form on their website. Include your order number, a description of the issue, and the photos you took. They will usually provide a pre-paid label for you to send the damaged item back and will expedite a replacement or refund.
Tips for a Smooth Return Experience
A little preparation can make your return process much easier. Here are some practical tips based on common customer experiences.
- Keep Original Packaging: Don’t throw away the box, packing slip, or any product tags until your sure your keeping the item.
- Act Quickly: Start your return within the 30-day window to avoid any disputes about the timeline.
- Use a Trackable Shipping Method: Always use the provided pre-paid label and get that drop-off receipt. This protects you if the package gets lost.
- Double-Check the Address: Ensure the return label is going to the correct Rhode fulfillment center address.
- Read the Fine Print: Before buying, especially during sales, quickly review the return terms for that specific item.
Frequently Asked Questions (FAQ)
How do I start a Rhode return?
You start a return through the Returns Center on Rhode’s official website. You’ll need your order number and email address to begin.
Can I return a Rhode product to Sephora?
If you purchased Rhode from Sephora, you must follow Sephora’s return policy, not Rhode’s direct policy. Sephora has its own return window and conditions.
Does Rhode offer free return shipping?
Rhode often provides a pre-paid return label for domestic returns within the 30-day window. However, for international returns or final sale items, you are typically responsible for return shipping costs.
What if I missed the 30-day return window?
Returns initiated after 30 days are usually not accepted. Your request will likely be denied, and the package may be sent back to you. It’s always worth contacting customer service to explain your situation, but approval is not guaranteed.
How will I know when my return is processed?
Rhode will send you an email confirmation once they receive your return and again once your refund has been issued. You can also check the status by logging into the returns portal on their website.
Are opened skincare products returnable?
For health and hygiene reasons, opened skincare or makeup products are almost never returnable unless they are defective. The policy requires items to be in new, unused condition.
Can I return a gift from Rhode?
Gift returns are handled differently. You will likely need the order number from the person who gifted it to you. Refunds for gifts are usually issued as store credit to the original purchaser.
Contacting Rhode Customer Service
If you have a question that isn’t covered here or run into a unique problem, contacting customer service is the best step. You can reach them via the contact form on the Rhode website. Be ready with your order details and any relevant photos to help them assist you faster.
Response times can vary but are typically within a few business days. Being clear and polite in your communication always helps resolve issues more efficiently. Remember, they’re their to help you navigate the Rhode return policy.
We hope this detailed guide gives you confidence when navigating the Rhode return policy. Knowing the rules, timeframes, and steps ahead of time makes the whole process much less stressful. Always refer to the official Rhode website for the most current policy information, as terms can occasionally be updated.