Rothys Return Policy

If you’re thinking about buying a pair of Rothy’s but are worried about the fit, you’ll want to understand the ROTHYS RETURN POLICY. This guide breaks down everything you need to know, from time limits to condition requirements, so you can shop with confidence.

Rothy’s has built a loyal following for their stylish, machine-washable shoes made from recycled materials. But even with detailed size guides, sometimes a pair just doesn’t work out. Knowing the return rules inside and out ensures a smooth process if you need to send something back. Let’s get into the specifics.

The core of the Rothy’s return policy is straightforward. They offer a 30-day window for returns and exchanges on full-price items. The clock starts ticking from the day your order is delivered, not when you placed it. This is a key detail to remember.

Your returned items must be in like-new, unworn condition. They should be sent back with their original packaging, including the dust bag and any inserts. Shoes that show signs of wear, dirt, or damage cannot be accepted.

What Items Are Eligible for Return?

Most items from Rothy’s main collection fall under the standard policy. This includes:

All styles of shoes (flats, sneakers, loafers, boots, etc.)
Handbags and bags
Accessories like pouches and scarves

It’s important to check your order confirmation email for any specific notes, as occasional collaborations or final sale items may have different rules.

What Items Are NOT Eligible for Return?

Some items are explicitly excluded from returns. Be aware of these before you purchase:

Items marked “Final Sale” at the time of purchase.
Gift cards (these are non-returnable).
Items that have been worn, washed, or altered in any way.
Products without their original packaging and tags.

The Condition Requirements

This is the most critical part of a successful return. Rothy’s is strict about condition. The shoes must look exactly as they did when you opened the box. Here’s what they look for:

No Wear: Absolutely no signs of wear on the soles or uppers.
Clean: No dirt, stains, or odors. Even trying them on a dirty floor can disqualify them.
Original Packaging: The shoe box, dust bag, and any tissue paper or inserts should be included.
Tags: All tags must be attached and untampered with.

If your return doesn’t meet these condition standards, it will be sent back to you, and a refund will not be issued.

What About Exchanges?

Rothy’s handles exchanges through a return-and-rebuy process. There isn’t a direct “swap” option. You initiate a return for the item that doesn’t fit, and once the return is processed, you use the refund to purchase the new size or style you want. Because popular sizes and colors can sell out, this is something to consider.

Step-by-Step Return Process

Follow these steps to ensure your return is processed quickly and without any hiccups.

Initiate the Return Online: Log into your Rothy’s account on their website. Go to your order history and select the item(s) you wish to return. You can also start a return using your order number and email address if you checked out as a guest.
Select Your Reason: Choose whether you want a refund or an exchange (remember, an exchange means you’ll get a refund and then buy a new pair).
Print Your Label: Rothy’s will provide a prepaid return shipping label. You must print this label. As of now, they do not offer QR code returns at drop-off locations.
Pack the Items Securely: Place the shoes (or other items) back in their original dust bag and box. Include all packing materials. Seal the box securely.
Attach the Label: Affix the prepaid return label over the original shipping label on the box.
Drop Off: Take the package to a UPS drop-off location. Get a receipt as proof of drop-off! This is your tracking proof.

How Long Do Refunds Take?

Timing is a common concern. Here’s the typical timeline:

Return Transit: Once UPS scans your package, it can take 5-10 business days to reach the Rothy’s warehouse.
Processing: After they receive it, inspection and processing takes about 5-7 business days.
Refund Issued: Once approved, your refund is issued to your original payment method. It can then take an additional 3-10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

So, from the day you drop off the package, you should expect the entire process to take roughly 2-3 weeks before you see the money back in your account. They will send you email updates at each stage.

International Returns

If you ordered from outside the United States, the return process is slightly different. You are still subject to the 30-day window and condition requirements. However, you are responsible for the cost of return shipping and any applicable customs duties or taxes. Rothy’s does not provide prepaid labels for international returns. It’s best to contact their customer service team before sending an international return to get the correct address and procedure.

The Archival Return Program

This is a unique and commendable part of Rothy’s approach to sustainability. If your well-loved Rothy’s have reached the end of their life and are no longer returnable under the standard policy, you can send them back through the Archival Program. Rothy’s will clean and break down the materials to be recycled into new products. While this isn’t a refund, it keeps shoes out of landfills and you might even get a small credit toward a future purchase as a thank you.

Tips for a Hassle-Free Return Experience

A little preparation goes a long way. Keep these tips in mind:

Try on Carefully: When your shoes arrive, try them on indoors on a clean, carpeted surface. Avoid hardwood or outdoor surfaces that could scuff the soles.
Keep Everything: Do not throw away the box, dust bag, or any paper inserts until you are sure you’re keeping the shoes.
Act Quickly: Don’t let the 30-day window slip by. If you’re unsure about the fit, initiate the return sooner rather than later.
Document Everything: Take a photo of the packaged return before you seal it, and always get that drop-off receipt from UPS.

What If Something Is Wrong With My Order?

The standard return policy covers items you simply don’t want. But what if there’s a defect? If you receive an item with a manufacturing flaw (like a seam coming undone or a noticeable material issue), you should contact Rothy’s Customer Experience team immediately. They will likely provide a prepaid label and instructions for a return, and they’ll often expedite a replacement for you. This is handled separately from a standard size-related return.

Understanding Store Credit

Sometimes, if a return is initiated after the 30-day window but is still in perfect condition, Rothy’s may offer store credit at their discretion. This is not guaranteed. Store credit is typically issued as an e-gift card to your email and does not expire, providing flexibility for a future purchase.

Frequently Asked Questions (FAQ)

Does Rothy’s have free returns?

Yes, for customers within the United States, Rothy’s provides a prepaid return shipping label. This makes returns free for you. International customers are responsible for return shipping costs.

Can I return Rothy’s after wearing them?

No. The shoes must be in unworn, like-new condition. Any signs of wear, including scuffs on the sole or dirt on the fabric, will result in your return being rejected and the shoes sent back to you.

How strict is the Rothy’s 30-day return policy?

It is strictly enforced. The 30-day period is calculated from the delivery date, not the purchase date. It’s a good idea to mark your calendar when your shoes arrive so you don’t forget.

What is Rothy’s exchange policy?

Rothy’s doesn’t have a direct exchange system. To get a different size or color, you need to process a return for a refund and then place a new order for the desired item. Be aware that styles can sell out during this process.

Can I return Rothy’s without the original box?

It’s strongly recommended to include the original box. While the policy states items must be returned with original packaging, some customers have had success using a similar-sized box. However, to avoid any risk of your return being rejected, using the original box is the safest approach.

Do I need a receipt to return Rothy’s?

You need your order number, which is found in your confirmation email. If you created an account, you can also access it there. If you lost your order number, customer service may be able to help locate your purchase with your email address and shipping details.

How do I contact Rothy’s customer service about a return?

The best way is through the “Contact Us” form on their website. They also have a help center with lots of articles. Response times are usually within 24-48 hours. They do not have a public phone number for customer service.

Final Thoughts on Navigating Returns

Understanding the Rothy’s return policy makes you a smarter shopper. The key takeaways are the 30-day window, the strict condition requirements, and the return-and-rebuy process for exchanges. By trying shoes on carefully indoors and keeping all packaging, you set yourself up for an easy return if needed.

Rothy’s aims to balance customer satisfaction with sustanability, and their policy reflects that. While it may seem strict compared to some retailers, it’s designed to ensure returned products can be resold, reducing waste. Always double-check the product page for final sale notes before clicking “buy,” and don’t hesitate to use their detailed size guides and reader reviews to help choose the right size the first time.

With this knowledge, you can shop their collections for those comfortable, washable shoes with the peace of mind that you have options if your purchase isn’t quite perfect. Remember, the goal is to find a pair you love so much you’ll never want to return them at all.