Sally Beauty Return Policy

If you’ve ever bought a beauty product that didn’t work out, you know how important a good return policy is. Understanding the Sally Beauty return policy can save you time and money, ensuring you shop with confidence. This guide breaks down everything you need to know, from time limits to condition requirements, so you can handle returns and exchanges without any hassle.

The core Sally Beauty return policy is designed to be straightforward for customers. In most cases, you can return items within 90 days of purchase with a receipt for a full refund to your original payment method. Without a receipt, you may receive store credit at the current selling price. This policy applies to both in-store and online purchases, though there are some key differences to note.

Key Points of the Return Policy

Before you head to the store or start a mail return, keep these essential details in mind. They are the foundation of a smooth return process.

Time Frame: You have 90 days from the date of purchase to return most items.
Condition: Products must be in new, unused, and resalable condition with original packaging.
Proof of Purchase: A receipt, packing slip, or order confirmation is highly recommended.
Refund Method: With a receipt, refunds go back to the original form of payment. Without one, you’ll get store credit.
Online vs. In-Store: Items bought online can be returned by mail or to a physical store. In-store purchases must be returned to a store.

What Items Cannot Be Returned?

For health and safety reasons, Sally Beauty has a strict list of non-returnable items. It’s crucial to check this list before opening a product, as these sales are typically final.

Opened or used nail polish, artificial nails, and nail accessories.
Any cosmetics, makeup, or skincare products that have been opened or used.
Wigs, hairpieces, and hair extensions that have been removed from their original packaging or altered.
Electronics and appliances (like flat irons or hair dryers) that have been used.
Personal care items such as ear piercing needles, makeup sponges, or mascara wands.
Clearance or final sale items, which are usually marked as such at the time of purchase.

How to Return an Item to a Sally Beauty Store

Returning an item to a physical Sally Beauty Supply store is often the fastest option. Follow these steps to ensure your in-store return is processed quickly.

Gather Your Items: Bring the item(s) you wish to return, along with all original packaging, manuals, and accessories.
Find Your Proof of Purchase: Locate your original receipt, the credit card used, or your order confirmation email if you bought it online.
Visit a Store: Take everything to your nearest Sally Beauty store. You can use the store locator on their website to find one.
Speak with an Associate: Explain that you’d like to make a return and provide the items and your proof of purchase.
Choose Your Refund: With a receipt, you’ll get a refund to your original payment. Without, you’ll recieve store credit at the current price.

Tips for In-Store Returns

A little preparation makes the process even smoother. Remember to bring a valid ID, as some stores require it for returns without a receipt. Also, its a good idea to call the specific store ahead of time if you’re returning a high-value item or have any unique circumstances.

How to Return an Item You Bought Online

If you prefer to return an online order by mail, Sally Beauty provides a process for that. You can also take online purchases to a store, following the steps above.

Start Online: Log into your Sally Beauty account on their website. Go to “Order History” and select the item(s) you want to return.
Initiate the Return: Follow the prompts to generate a return authorization and a prepaid return shipping label. You will need to print this label.
Package the Item: Securely pack the item in its original packaging, include all parts, and place the packing slip inside the box.
Attach the Label: Affix the prepaid return shipping label to the outside of the box. Cover or remove any old labels.
Ship the Package: Drop off the package at the designated carrier (usually UPS or USPS). Keep your tracking number for reference.
Wait for Processing: Once the return is recieved at the warehouse, it can take 7-10 business days for your refund to be processed.

Important Notes on Online Returns

You are responsible for the return shipping costs unless the item was defective or the wrong product was sent. The original shipping fee is also non-refundable in most cases. Always use the provided return label to ensure your package is tracked and routed correctly.

Understanding Exchanges at Sally Beauty

If you need a different color, shade, or product altogether, an exchange might be the best route. The process is similar to a return, but with a few distinctions.

In-Store Exchanges: Simply bring the item and receipt to a store. You can select the new item and pay any price difference right there.
Online Exchanges: Sally Beauty’s online system typically handles exchanges as a return and a new purchase. You may need to return the original item first and then place a new order for the item you want.
Condition Rules Apply: The item you are exchanging must still meet the unused and resalable condition requirements.

What About Damaged or Defective Products?

Sally Beauty stands behind the quality of there products. If you receive a damaged or defective item, they will make it right. The process is a bit different and often has a longer time frame.

Contact Immediately: As soon as you discover the issue, contact Sally Beauty Customer Service at 1-800-ASK-SALLY or via the online contact form. Do not throw the item away.
Provide Details: Have your order number, product details, and photos of the damage or defect ready to share.
Follow Instructions: Customer service will guide you through the specific return or replacement process for defective goods. This usually involves a prepaid return label.
Special Handling: Defective items are often replaced with the same product, and you typically will not be charged for return shipping in these cases.

Returning Gifted Items

Returning a gift from Sally Beauty is possible, but it requires a few extra steps since you likely won’t have the original receipt.

Gift Receipt: If the giver included a gift receipt, you can use it for a full refund in the form of store credit.
Without Any Receipt: If you have no receipt at all, the store can often look up the purchase using the gift giver’s phone number. Otherwise, you may recieve store credit at the item’s lowest recent selling price.
Online Gifts: If the gift was ordered online, the gift giver can initiate a return from their account to generate a return label for you.

Sally Beauty Return Policy for Salon Professionals

If you are a licensed beauty professional and a member of the Sally Beauty Beauty Club Pro program, your return window is extended. This is a significant benefit for those who buy products for professional use.

Extended Timeframe: Pro members usually have 120 days to return items, giving you more time to test products with clients.
Same Condition Rules: The requirement for items to be unused and resalable still applies to most products.
Proof of Membership: You may need to provide your Pro membership card or phone number associated with your account at the time of return.

Common Issues and How to Avoid Them

Most return problems are easily preventable. Here are the most frequent issues customers face and how you can steer clear of them.

Missing Packaging: Always keep the original box and all inserts until you’re sure you’re keeping the product.
Lost Receipts: File your paper receipts or take a photo. For online orders, create an account so your purchase history is always saved.
Passed the Deadline: Mark the 90-day deadline on your calendar when you buy something you’re unsure about.
Opened a Non-Returnable Item: Always check the label before opening cosmetics, nail polish, or personal care items. Once the seal is broken, you likely cannot return it.

Tips for a Stress-Free Return Experience

A little knowledge goes a long way. Keep these final tips in mind to make any return or exchange as simple as possible.

Always make returns earlier in the day when store staff may be less busy.
For mail returns, get a drop-off receipt from the carrier as proof you shipped the package.
If you’re unsure about a policy, call your local store directly. Policies can sometimes vary slightly by location.
Consider making a test purchase of a new product line before buying in bulk, especially if your a professional.

Frequently Asked Questions (FAQ)

How long do I have to return something to Sally Beauty?

For most customers, the return window is 90 days from the purchase date. Licensed professionals in the Beauty Club Pro program often have 120 days.

Can I return used makeup to Sally Beauty?

No, for health and safety reasons, Sally Beauty does not accept returns on any cosmetics, makeup, or skincare products that have been opened or used.

What do I need to return an item at a Sally Beauty store?

You need the item in its original condition with all packaging, and your receipt or proof of purchase. Bringing the credit card you used is also helpful.

Does Sally Beauty offer refunds for returns?

Yes, with a valid receipt, you will receive a refund to your original payment method. Without a receipt, you will get store credit.

Can I return online purchases to a physical Sally Beauty store?

Yes, you can. Bring the item, its original packaging, and your order confirmation email or packing slip to any store for processing.

Are there any items that cannot be returned to Sally Beauty?

Yes. Non-returnable items include opened nail polish, used cosmetics, opened wigs or hair extensions, used electronics, and personal care items.

How long does it take to get a refund for an online return?

After the warehouse receives your return, it typically takes 7 to 10 business days for the refund to be processed and appear on your account. The timing depends on your bank or card issuer.

What is Sally Beauty’s return policy on hair dryers or flat irons?

You can return un-used electronics with all original packaging and accessories within the return window. Once the appliance has been used, it generally cannot be returned unless it is defective.