If you’ve made a purchase from Saks Off 5th and need to send something back, understanding the Saks Off Fifth Avenue return policy is the first step. This guide breaks down everything you need to know, from time limits to condition requirements, so you can handle your return smoothly and get your refund without any surprises.
Returns are a normal part of shopping, especially online. The goal is to make the process as clear and simple as possible. Whether you bought an item in-store or online, we’ll cover all the details, including some common pitfalls to avoid.
Saks Off Fifth Avenue Return Policy
The core Saks Off Fifth Avenue return policy gives you 30 days from the date of purchase to return most items for a refund. Items must be in their original, unworn condition with all tags and packaging attached. This is the standard rule for both in-store and online purchases, but there are important exceptions and details that can affect your return.
Key Timeframes and Condition Rules
You have 30 calendar days to initiate a return. The clock starts on the day your order ships for online purchases, or the day of your receipt for in-store buys. It’s crucial to check your dates, as missing this window usually means your return will be denied.
Condition is everything. The item must look like it was never used. That means:
- All original tags are attached and intact.
- The item is not worn, washed, or altered in any way.
- Original packaging, like shoe boxes or dust bags, should be included.
- Any security tags or stickers are still in place.
What Items Are Final Sale?
This is where many shoppers get caught. Some items cannot be returned under any circumstance. Always look for a “Final Sale” note on the product page or your receipt. Typically, final sale items include:
- Clearence merchandise with a price ending in .97 or .99.
- Swimwear and intimate apparel (if the hygiene liner is removed).
- Personalized or monogrammed items.
- Cosmetics and fragrances for health and safety reasons.
- Gift cards.
Special Considerations for Beauty Products
For health reasons, opened cosmetics, skincare, and fragrances are generally not returnable. However, if you receive a product that is defective or damaged, you should contact customer service immediately. They can often make an exception in those cases.
Return Methods: In-Store vs. By Mail
You have two main options for sending your items back: returning them to a physical Saks Off 5th store or using the mail-in process. The best method for you depends on convenience and your original form of payment.
How to Return an Item to a Physical Store
This is often the fastest way to get your refund. Here’s what to do:
- Bring the item you wish to return to any Saks Off 5th store. You don’t need to go to the specific store where you bought it.
- Bring your original receipt, the packing slip, or the email order confirmation. A valid photo ID is usually required.
- A store associate will inspect the item and process your refund to the original form of payment. The refund should appear on your account within a few business days.
How to Return an Item by Mail
If there isn’t a store nearby, the mail-in option is your go-to. Follow these steps carefully:
- Log into your account on the Saks Off 5th website and go to “Order History.”
- Select the item(s) you want to return and initiate the return process. You’ll be given a return authorization.
- Print the provided prepaid return label and packing slip. Place the item securely in its original packaging, if possible.
- Attach the label to the outside of the box, include the packing slip inside, and drop it off at the designated carrier (usually UPS or USPS).
- Keep your tracking number! This is your proof of return until the refund is processed.
Refunds for mail-in returns typically take 10-14 business days from the day the return is received at their warehouse. They will send you an email confirmation once it’s processed.
Understanding Refunds and Credits
How and when you get your money back depends on how you paid and how you returned the item.
- Credit/Debit Card Purchases: Refunds are issued to the original card. Processing can take 5-10 business days after the return is approved, depending on your bank.
- PayPal or Other Digital Wallets: The refund goes back to that digital account.
- Store Credit/Gift Card: If you opt for store credit or lost your receipt, you’ll typically receive an electronic gift card via email.
- Cash or Check Purchases: In-store returns for cash purchases may be refunded in cash, but mail-in returns will usually result in a check or store credit.
Restocking Fees and Return Shipping Costs
Good news: Saks Off 5th does not charge a restocking fee for standard returns within the policy window. For prepaid mail-in returns using their label, there is also usually no direct charge to you. However, if you choose to use your own shipping method and carrier, you will be responsible for those costs and must ensure the package is tracked and insured.
Handling Damaged or Defective Items
If your item arrives damaged, defective, or is clearly not what you ordered, the process is different. Do not initiate a standard return. Instead, contact Saks Off 5th Customer Service immediately at 1-855-551-7257. Have your order number and photos of the damage or issue ready. They will often provide a prepaid return label and expedite a replacement or refund for you.
The Holiday Return Policy Extension
During the winter holiday season, Saks Off 5th usually extends its return window. Purchases made between a certain date in November (often around mid-November) through December may have a return deadline in late January. The exact dates change yearly, so always verify the current holiday policy on their website during that time. This extension is a great benefit for gift-givers.
Returning Gifted Items
Returning something you received as a gift? You’ll need the gift receipt. With a gift receipt, you can return the item within the applicable return window for store credit. The credit will be issued on an electronic gift card. Without any receipt, returns may be accepted at the current selling price for store credit, but this is at the discretion of the store manager.
International Returns
If you are shopping from outside the United States, be aware that international returns policies differ. Often, you are responsible for all return shipping costs and any applicable customs duties. The return must still meet the 30-day and condition requirements. It’s highly recommended to contact international customer service before attempting an international return to understand the full process and potential costs involved.
Tips for a Smooth Return Experience
- Act Quickly: Don’t let the 30 days slip away. Start the process as soon as you know you want to return an item.
- Keep Everything: Save all packaging, tags, and receipts until you are sure you are keeping the purchase.
- Inspect Upon Arrival: When your online order arrives, open it promptly and check it for any issues right away.
- Use the Correct Label: If returning multiple orders, ensure each box has its own corresponding label. Mixing them up can delay your refund significantly.
- Track Your Package: For mail returns, always use the provided tracking. This protects you if the package gets lost.
What to Do If Your Return Is Denied
If your return is denied because it’s past the 30-day window, is a final sale item, or is not in original condition, your options are limited. You can try contacting customer service to explain any extenuating circumstances, but they are not obligated to make an exception. As a last resort, you might consider selling the item through a reputable consignment platform or online marketplace.
Frequently Asked Questions (FAQ)
How long does it take to get a refund from Saks Off 5th?
For in-store returns, refunds to a card usually post within 3-5 business days. For mail-in returns, allow 10-14 business days from when the warehouse receives your package, plus additional time for your bank to process it.
Can I return to Saks Off 5th without a receipt?
It is possible, but not guaranteed. Without a receipt, you may be offered store credit for the item’s current lowest selling price. A valid photo ID is required, and the store manager has final approval.
Does Saks Off 5th accept returns on worn items?
No. The Saks Off Fifth Avenue return policy clearly states items must be unworn and in original condition with tags attached. Items showing signs of wear or use will likley be sent back to you.
Is there a difference between Saks and Saks Off 5th return policies?
Yes, they are separate companies with different policies. Saks Fifth Avenue (the mainline store) has a different return timeframe and rules. Do not assume they are the same. Always check the policy for the specific store you purchased from.
Can I return online purchases in store?
Yes, you can return items bought online to any Saks Off 5th physical store. This is often the quickest method. Just bring the item, the packing slip, and your payment card or ID.
What if I lost the prepaid return label?
You can log back into your account on the website and re-print the label from your order history. If you have trouble, customer service can email you a new one.
Are there any return fees?
Saks Off 5th does not charge restocking fees. Return shipping is free if you use their prepaid label. If you choose your own carrier, you pay those costs.
Navigating the Saks Off Fifth Avenue return policy is straightforward once you know the key rules: the 30-day window, the importance of original condition, and the list of final sale items. By following the steps outlined for in-store or mail-in returns and keeping your documentation organized, you can ensure a hassle-free experience. Always double-check the policy on their official website for the most current information, as details can occasionally change.