Sally’s Return Policy

If you’ve ever bought something from Sally Beauty, you might wonder about Sally’s return policy. Knowing the rules before you make a purchase can save you time and hassle later. This guide breaks down everything you need to know. We’ll cover time limits, what you need to bring, and what items are final sale. Our goal is to make the process simple for you.

Returns are a normal part of shopping. Whether a color wasn’t right or a tool didn’t work as expected, Sally’s has a system in place. We’ll walk you through it step by step. You’ll learn how to return items bought online or in a store. Let’s get started.

Sally Beauty’s return policy is designed to be straightforward for customers. The core rule involves a receipt and a time limit. Most items can be returned within 60 days of purchase. You need to provide the original receipt or packing slip. A valid government-issued ID is also required for processing. This policy applies to both Sally Beauty Supply and Beauty Systems Group stores.

Without a receipt, the options change. You might receive store credit at the current selling price. The ID requirement is still in effect for tracking purposes. It’s always best to keep your receipt safe until you’re sure about a product.

What You Can Return

Most products sold by Sally Beauty are eligible for return. This includes:

Unopened and unused hair color, skincare, and cosmetics.
Tools and appliances like hair dryers or flat irons that are defective.
Nail polish, files, and other nail care items that are sealed.
Professional beauty tools and accessories.

What You Cannot Return (Final Sale Items)

For health and safety reasons, some items are final sale. You cannot return these under any circumstance. It’s important to check before you buy.

Opened or used hair color, perms, relaxers, and developers.
Any cosmetic product that has been opened or used.
Pierced earrings for hygiene reasons.
Items marked as “final sale” on your receipt or the website.
Gift cards, as they are considered cash equivalents.

The 60-Day Timeframe Explained

The 60-day return window is key. It starts from the original purchase date on your receipt. This is fairly standard for retail. Don’t wait until the last minute, as processing takes a moment. If you’re close to the deadline, bring your item in as soon as possible. The staff can tell you if your still eligible.

What Counts as “New” and “Unused”?

For a return to be accepted, items must generally be in new condition. This means:

Original packaging is intact and not damaged.
Safety seals or tapes are unbroken.
For tools, all parts and manuals are included.
There is no signs of wear, usage, or installation.

How to Return an Item to a Sally Beauty Store

Returning an item in person is often the quickest method. Follow these steps to ensure a smooth experience.

Gather Your Items: Bring the product you wish to return. Include all parts, boxes, and manuals.
Find Your Receipt: Locate the original receipt or the packing slip from an online order. A digital receipt on your phone is usually acceptable.
Bring Your ID: Have a valid, government-issued photo ID ready. This is non-negotiable for their system.
Visit Any Store: You can go to any Sally Beauty Supply store, not just the one where you made the purchase.
Speak with an Associate: Let the cashier know you’d like to make a return. They will guide you through the rest.

The refund will typically go back to your original payment method. If you paid with cash, you’ll get cash back. For credit/debit cards, it can take 3-10 business days to appear on your statement. Store credit will be issued on a merchandise card if you lack a receipt.

How to Return an Online Purchase

Returning something you bought online gives you two main options: by mail or to a store. Returning to a store is faster and you avoid shipping costs.

Option 1: Return to a Physical Store

This is the recommended method. The process is identical to the steps above. Just bring the item and your packing slip (which acts as your receipt) to a store. Your refund will be processed immediately at the register.

Option 2: Return by Mail

If you cannot get to a store, you can mail your return. Here’s how:

Initiate the Return Online: Log into your Sally Beauty account. Go to “Order History” and select the item(s) to return. Follow the prompts to generate a Return Merchandise Authorization (RMA) label.
Pack the Items Securely: Place the unused, unopened items in a sturdy box. Include the original packing slip inside the box.
Attach the Label: Securely attach the provided prepaid shipping label to the outside of the box. Cover any old labels.
Ship the Package: Drop the box off at the designated carrier (like UPS). Keep your tracking number safe.

Once the return is received and inspected at the warehouse, your refund will be processed. This can take up to 10-14 business days after they get the package. Shipping costs are not refunded unless the item was defective or the wrong item was sent.

Special Cases and Exceptions

Returning Defective Appliances

If a hair dryer, curling iron, or other appliance is faulty, the process is similar. You must return it within the 60-day window. Have your receipt ready. The store will typically process a refund or exchange on the spot. For items after 60 days, you may need to contact the manufacturer directly, as the warranty might apply.

Returning Gifted Items

Returning a gift can be tricky without a receipt. If you have the gift receipt, you can likely get store credit. Without any receipt, the store may deny the return, especially for final sale items. Its best to ask the person who gave you the gift for the original receipt if possible.

Beauty Systems Group (BSG) Returns

If you are a licensed professional shopping at BSG, the return policy is similar. The 60-day rule and receipt requirement still apply. Some professional-only products may have specific return guidelines, so it’s good to ask at the time of purchase.

Tips for a Hassle-Free Return Experience

Always keep your receipt in a designated place until the return window closes.
Consider taking a photo of your receipt as a backup in case you lose the paper.
Test products promptly after purchase so you know within the return period if they work for you.
For online orders, keep the original box and packaging until you’re satisfied.
When in doubt, call your local Sally Beauty store. They can answer specific questions about your item.
Be polite to the store associates. They are following company policy and can often help find the best solution.

Frequently Asked Questions (FAQ)

How long do I have to return something to Sally Beauty?

You have 60 days from the purchase date to return most items with a receipt.

Can I return something to Sally’s without a receipt?

You might recieve store credit at the current price with a valid ID. However, the store is not obligated to accept returns without proof of purchase.

What is Sally Beauty’s return policy on used hair color?

For health and safety reasons, Sally’s does not accept returns on any opened or used hair color, perms, or relaxers. These are final sale items.

Can I return online purchases to a Sally Beauty store?

Yes, this is the easiest method. Just bring the item and your packing slip to any store.

Does Sally Beauty offer exchanges?

Yes, exchanges are possible within the 60-day window with a receipt. You can simply choose a different product in the store.

What ID do I need for a return?

A government-issued photo ID, like a driver’s license or passport, is required.

How long does a mail-in refund take?

After the warehouse receives your return, allow 10-14 business days for the refund to post to your original payment method.

Can I return a Sally Beauty product I bought at another store?

No, Sally Beauty only accepts returns on items purchased from their own stores or website, SallyBeauty.com.

Understanding Store Credit and Refunds

If you get store credit, it will be issued on a Sally Beauty merchandise card. This card can be used like cash in any store or online. It does not expire, so you can use it when your ready. Refunds to a credit card are not instant. The store processes it immediately, but your bank can take several business days to show the credit. Debit card refunds may be slightly faster, but timing still depends on your financial institution.

Knowing Sally’s return policy gives you confidence as a shopper. You can try new products with an understanding of your options. Always remember the key points: 60 days, your receipt, and your ID. Check final sale items carefully before purchasing. With this knowledge, you can focus on finding the perfect beauty products for your needs.