If you’ve recently bought something from Tiger Mist and need to send it back, understanding the Tiger Mist return policy is your first step. This guide will walk you through everything you need to know, from time limits to how to get your refund. We’ll make the process simple and clear, so you can handle your return with confidence.
Returns are a normal part of online shopping. Sometimes the fit isn’t right, or the color looks different in person. Knowing the rules ahead of time saves you hassle and ensures you get your money back smoothly. Let’s break down the details of Tiger Mist’s policy so there are no surprises.
Tiger Mist Return Policy
The core Tiger Mist return policy allows you to return most items within 30 days of receiving your order. Items must be unworn, unwashed, and have all original tags attached. This is standard for many fashion retailers and is designed to keep inventory in sellable condition.
It’s important to start your return quickly if you’re unsure about an item. The 30-day window can pass faster than you think, especially if you’re busy. Always check your items as soon as they arrive to make a decision.
What Can Be Returned?
Most regular-priced clothing and accessories from Tiger Mist are eligible for return. This includes dresses, tops, bottoms, and outerwear. As long as you follow the condition rules, you should be fine.
Here’s a quick list of what typically can be returned:
- Dresses and jumpsuits with tags attached
- Tops and blouses
- Skirts, pants, and shorts
- Jackets and coats
- Non-pierced accessories like bags and scarves
What Is Final Sale?
Some items are marked as “Final Sale.” This means they cannot be returned for a refund or exchange. It’s crucial to check the product description before you buy.
Items often on final sale include:
- Clearance or heavily discounted items
- Swimwear (for hygiene reasons, if the liner is removed)
- Bodysuits
- Earrings (for pierced ears)
- Any item specifically noted as non-returnable
Special Note on Swimwear
Swimwear can be tricky. Tiger Mist will usually accept swim returns only if the hygienic liner is fully intact and in place. If you remove this liner, the item becomes final sale automatically. Always try swimwear on over your own underwear to be safe.
The 30-Day Return Window
You have 30 days from the date you receive your package to initiate a return. The company is strict about this deadline. It’s not 30 days from the purchase date, but from the day the delivery was completed.
Pro tip: Don’t wait! If you decide you don’t want an item, start the return process online right away. This gives you plenty of time to mail the package and for it to be received by their warehouse.
How to Start a Return: Step-by-Step
Returning an item to Tiger Mist is done through their online portal. You can’t just mail an item back without authorization. Follow these steps to ensure your return is accepted.
- Log into Your Account: Go to the Tiger Mist website and log into the account you used to place the order. If you checked out as a guest, you’ll need your order number and email address.
- Find Your Order: Navigate to “My Orders” or “Order History” in your account dashboard. Select the order containing the item you wish to return.
- Select Items for Return: Choose the specific items you want to send back from that order. You will be asked to provide a reason for the return, which helps the company with feedback.
- Choose Refund Method: Select if you want a refund to your original payment method or store credit. Remember, return shipping fees are often deducted for refunds to a payment card.
- Print Your Label: Once the return is authorized, you will receive a prepaid return shipping label. You must print this label. Some local post offices or shipping centers may be able to print it for you for a small fee if you don’t have a printer.
- Pack Your Item Securely: Place the item in its original packaging if possible, or a sturdy box or mailer. Attach the return label securely over the old shipping label. Include the original packing slip or the returns note they provide.
- Drop Off the Package: Take your sealed package to the designated carrier (usually Australia Post or a similar service depending on your country). Get a drop-off receipt if you can, as proof you sent it.
Return Shipping and Fees
Tiger Mist typically offers free returns for store credit. However, if you want a refund back to your original payment method, a return shipping fee is usually deducted from your refund total. This fee covers the cost of the prepaid label they provided.
The exact amount varies by region. For example, returns within Australia might have a lower fee than international returns. This information should be clearly shown during the return process before you finalize your request.
Exchanges vs. Refunds
Tiger Mist does not offer direct exchanges through their return system. Their process is designed for returns only. Here’s the easiest way to handle a size or color swap:
- Initiate a return for the item you don’t want, choosing a refund to your original payment method or store credit.
- Place a brand new order for the correct size or color you desire.
- This method is often faster than a traditional exchange, as you secure the new item immediately instead of waiting for the return to be fully processed first.
Using store credit from your return can make this process feel seamless. The credit is usually issued quickly once your return is scanned by the carrier.
How Long Do Refunds Take?
After you drop off your return, the processing time begins. Here’s a general timeline:
- Transit Time: The package can take 5-10 business days to reach their warehouse, depending on your location.
- Processing Time: Once received, it takes 5-10 business days for their warehouse team to inspect and process the return.
- Refund Issuance: After processing, your refund is issued. Refunds to store credit are often instant. Refunds to a credit card or PayPal can take an additional 5-10 business days to appear on your statement, depending on your bank.
In total, you should expect the full cycle to take 2-4 weeks from the day you mail the package. Always keep your return tracking number so you can see when it’s delivered.
International Return Considerations
If you’re shopping Tiger Mist from outside Australia, returns are still possible but have a few extra steps. You are responsible for any customs duties or taxes paid on the original shipment; these are rarely refundable.
The return shipping fee deducted for a card refund will be higher for international orders. Always use the prepaid label they provide through the portal, as it ensures the package gets to the right place and is tracked. Do not use your own shipping method, as this may delay or void your return.
Condition is Key
The single most common reason for a return being denied is condition. Their team checks every item thoroughly. An item deemed worn, washed, or damaged will be sent back to you at your cost, or your refund will be refused.
To avoid this:
- Only try items on over your own clothes for a short period.
- Keep all tags and labels attached.
- Ensure no perfume, deodorant, or makeup gets on the fabric.
- Return shoes with the original dust bags and box, without marks on the soles.
Store Credit Advantages
Opting for store credit instead of a card refund has two main benefits:
- Free Return Shipping: You typically won’t have a shipping fee deducted.
- Faster Access to Funds: The credit is applied to your Tiger Mist account almost immediately after the return is processed, allowing you to reorder right away.
Store credit is a great option if you plan to shop with Tiger Mist again, which many of their customers do. The credit usually doesn’t expire, but it’s best to check the terms when you receive it.
Lost or Damaged Returns
If your return package gets lost or damaged in transit, it’s a difficult situation. Tiger Mist can only issue a refund once they receive the item in their warehouse. This is why that drop-off receipt and tracking number are so vital.
If the tracking shows no movement or delivery for an extended period, contact the shipping carrier first. Then, you can reach out to Tiger Mist customer service with your proof of postage. They may be able to assist, but they are not liable for packages lost by the postal service.
Tips for a Smooth Tiger Mist Return Experience
Follow these best practices to make sure your return goes off without a hitch.
- Read the Policy Before Buying: Especially for final sale items, know what you’re getting into.
- Act Quickly: Don’t let the 30-day window slip by.
- Use the Online Portal: Always authorize your return through the website first.
- Document Everything: Take a photo of the items with tags attached before you pack them, and keep your drop-off receipt.
- Pack Securely: Use a strong bag or box to prevent damage in the mail.
- Check for Promotions: Sometimes Tiger Mist offers free return promotions, even for card refunds. Keep an eye on their website or emails.
Contacting Customer Service
If you run into issues, Tiger Mist’s customer service team can help. The best way to contact them is through the email form on their website’s “Contact Us” page. Have your order number, return tracking number, and any relevant photos ready.
Be clear and polite in your communication. Describe the issue concisely. They typically respond within a few business days. Avoid sending multiple messages about the same issue, as this can slow down the response time.
Frequently Asked Questions (FAQ)
How long does the Tiger Mist return process take?
From the day you mail the package, allow 2-4 weeks for a full refund to appear on your original payment method. Store credit is issued much faster, often within a week of the warehouse receiving your return.
Can I return Tiger Mist sale items?
Only if they are not marked “Final Sale.” Always check the product description before purchasing discounted items, as they are often non-returnable.
What if I received a damaged or incorrect item?
This is different from a standard return. Contact Tiger Mist customer service immediately with photos of the damaged item or the incorrect item you received. They will usually provide a prepaid label and expedite a replacement or refund for their error, with no fees to you.
Does Tiger Mist accept returns in store?
Tiger Mist primarily operates online. They do not have physical retail stores for in-person returns. All returns must be processed through their online system and mailed back to their warehouse.
What is Tiger Mist’s return policy for store credit?
The return policy for store credit follows the same 30-day and condition rules. The main advantage is that return shipping is usually free, and the credit is issued to your account quickly after processing.
My return was denied. What can I do?
If your return was denied due to condition or being outside the window, customer service will notify you. You can request to have the item shipped back to you (you may need to pay shipping). If you believe the denial was a mistake, respond to their email with your documentation (like your pre-return photos) to appeal the decision.
Understanding the Tiger Mist return policy makes shopping with them less stressful. By following the guidelines on time, condition, and using the correct process, you can ensure a positive experience even when an item doesn’t work out. Remember to keep tags on, act within 30 days, and use their online portal to start every return. This way, you can shop their latest styles with the peace of mind that returns are straightforward if you need them.