Tumi Return Policy

by

If you’ve just bought a TUMI bag or suitcase, understanding the TUMI return policy is key to a stress-free experience. This guide breaks down everything you need to know about returning your items, from timeframes to conditions, so you can shop with total confidence.

We’ll cover the standard return window, what items are final sale, and how to start a return both online and in stores. You’ll also learn about international return rules and how to handle warranty claims. Let’s get started.

TUMI Return Policy

The core TUMI return policy is designed to be straightforward. You have 30 days from the date of purchase to return most items for a refund or exchange. The item must be in its original, unused condition, with all tags, packaging, and documentation included.

This applies to purchases made directly from TUMI, whether online or at a TUMI retail store. Items bought from authorized third-party retailers, like department stores, are subject to that retailer’s specific return policy, not TUMI’s directly.

What Items Are Final Sale?

Not everything can be returned. To avoid surprises, be aware of these final sale categories:

  • Monogrammed, personalized, or engraved items.
  • Gift cards.
  • Items marked as “Final Sale” during promotional events.
  • Products that have been used, altered, or damaged after purchase.
  • Items without the original proof of purchase.

Condition Requirements for a Successful Return

TUMI inspects all returns. Your item must meet these conditions to be accepted:

  • Unused: No signs of wear, scuffs, or use.
  • Original Packaging: All dust bags, boxes, and protective coverings.
  • Tags Attached: All product tags and labels must be intact.
  • Full Kit: All accessories, manuals, and parts (like removable straps) included.
  • Clean: Free of any odors, stains, or debris.

What Happens If My Return Is Denied?

If your return doesn’t meet the conditions, TUMI will ship the item back to you at your expense. They will typically notify you via email. Its important to review the condition carefully before you send it back.

Step-by-Step: How to Return an Online Order

Returning an item you bought on TUMI.com is a simple process. Follow these numbered steps:

  1. Go to the TUMI Returns Center on their website. You’ll need your order number and email address.
  2. Select the item(s) you wish to return from your order history.
  3. Choose your reason for return and select either a refund or exchange.
  4. Print the provided prepaid return shipping label. TUMI covers the cost of standard return shipping within the U.S.
  5. Securely package the item in its original packaging, if possible. Attach the label to the outside.
  6. Drop the package at the designated carrier location (UPS or USPS, as specified).
  7. Keep your tracking number! This allows you to monitor the return’s progress.

How to Return an In-Store Purchase

You can return items bought at a TUMI store to any physical TUMI retail location. This is often the fastest method. Remember to bring:

  • The item in its original condition.
  • The original sales receipt or packing slip.
  • The credit card used for purchase, if applicable.

Store associates will process your refund or exchange on the spot. Note that online purchases can also be returned to a store for your convenience.

Refund Methods and Timing

Once TUMI receives and inspects your return, they will process your refund. The timing depends on your original payment method.

Credit/Debit Card Refunds

Refunds to your card usually take 5-10 business days to appear after processing. The timeline can vary based on your bank’s policies, so don’t be alarmed if it takes a full billing cycle.

Gift Card and Store Credit

If you paid with a TUMI gift card, the refund will be reissued as a new gift card. Store credit is also issued as an electronic gift card. This is typically emailed within 3-5 business days of return approval.

PayPal and Other Payment Services

Refunds to PayPal or similar services are usually completed within 3-5 business days. The funds will go back to your connected account or funding source.

Exchanges Made Simple

Need a different color or model? Exchanges follow the same 30-day and condition rules. There are two main ways to handle it:

  1. Online Exchange: Start a return for the original item and place a new order for the item you want. This ensures you get the desired product before inventory sells out.
  2. In-Store Exchange: Bring the item to a TUMI store for an instant exchange, subject to availability.

If the new item costs more, you’ll pay the difference. If it costs less, you’ll receive a refund for the difference.

International Return Policy

Returning an item from outside the United States involves additional steps. The 30-day window still applies, but you are responsible for:

  • All return shipping costs and import duties.
  • Ensuring the package clears customs with paperwork stating it is a “return for refund.”
  • Using a trackable, insured shipping method. TUMI cannot be responsible for lost international returns.

Refunds for international returns are issued in U.S. Dollars. Your bank may apply currency conversion fees, which are not reimbursed by TUMI.

The TUMI Tracer® Program and Returns

The TUMI Tracer® program is a free global recovery service, not a return or warranty program. If you find a TUMI item with a Tracer number, you can report it on TUMI’s website, and they will contact the owner.

If you return a item with a registered Tracer number, be sure to transfer ownership or remove the registration from your account after the return is complete to avoid future confusion.

TUMI Warranty vs. Return Policy

It’s crucial to distinguish the return policy from the warranty. The 30-day return policy is for purchases you simply change your mind about.

The TUMI limited warranty covers material and workmanship defects for a set period (often 5 years, but check your specific product). Warranty claims can be made well after the 30-day return window has closed.

How to Make a Warranty Claim

If you believe your product has a manufacturing defect, follow these steps:

  1. Contact TUMI Customer Service to initiate a claim. You can do this online or by phone.
  2. They will provide instructions and may request photos of the issue.
  3. If the claim is approved, you’ll receive a prepaid shipping label to send the item for evaluation.
  4. TUMI will assess the item and either repair it, replace it, or determine it’s not covered. They will communicate their findings to you.

Note that the warranty does not cover damage from airline handling, accidents, or normal wear and tear. Cosmetic scratches on materials are generally considered normal use.

Tips for a Smooth Return Experience

To ensure your return is processed quickly and without issue, keep these tips in mind:

  • Act Quickly: Don’t wait until day 29. Initiate the return as soon as you know.
  • Document Everything: Take photos of the packaged item and keep your drop-off receipt.
  • Use the Right Label: Don’t use the original shipping label. Always use the return label generated from the Returns Center.
  • Include All Paperwork: Put the copy of the return authorization or receipt inside the box.
  • Check for Promotions: If you bought during a sale, ensure the return policy wasn’t modified for that event.

Frequently Asked Questions (FAQ)

Can I return a TUMI without a receipt?

It is very difficult. A proof of purchase is almost always required. If you used a credit card, a TUMI store might be able to look up the purchase. Without any proof, they may offer store credit at the current selling price, which could be lower than what you paid.

What is TUMI’s return policy for sale items?

Regular sale items follow the standard 30-day policy. However, items specifically marked “Final Sale” at the time of purchase cannot be returned for any reason. Always check the product description for final sale notes during checkout.

How long does a TUMI refund take?

After TUMI receives your return, processing takes 3-5 business days. The refund then takes 5-10 additional business days to post to your original payment method. From start to finish, allow for up to 15 business days, excluding shipping time.

Does TUMI accept returns on used luggage?

No. Luggage must be in new, unused condition to be returned under the return policy. If your luggage has a manufacturing defect, that would be handled under the warranty, not the return policy, and would involve a different assesment process.

Can I return a monogrammed TUMI bag?

No. All personalized items, including those with monograms, engravings, or custom patches, are final sale and cannot be returned or exchanged unless they arrive defective or damaged.

What if I received a damaged TUMI product?

Contact TUMI Customer Service immediately. Do not use the standard return portal. They will guide you through a damaged item claim, which often involves sending photos for verification. You will typically receive a prepaid label and a expedited replacement.

Is there a restocking fee for TUMI returns?

TUMI does not charge a restocking fee for returns that meet their conditions. The full purchase price (minus any original shipping fees, which are often non-refundable) is returned to you.

Final Thoughts on Navigating Returns

Knowing the details of the TUMI return policy empowers you to make purchases with assurance. The key takeaways are the 30-day window, the strict condition requirements, and the importance of keeping your proof of purchase.

For the easiest experience, consider trying items promptly after purchase and keeping all packaging until your sure your going to keep it. When in doubt, reaching out to TUMI’s customer service before sending a return can clarify any questions and save you time.

By following this guide, you can ensure that if a product isn’t the right fit, the return process will be as smooth and efficient as possible, letting you get back to finding the perfect TUMI gear for your needs.