Tempur Pedic Return Policy

If you’re thinking about buying a Tempur-Pedic mattress, understanding the Tempur Pedic return policy is a smart first step. It gives you the confidence to try their famous comfort at home, knowing there’s a plan if it doesn’t work out. This guide will walk you through every detail, from the trial period to the pickup process, so you know exactly what to expect.

Buying a mattress is a big decision. You spend a third of your life sleeping, so getting it right matters. Tempur-Pedic’s policy is designed to make that decision less stressful. We’ll break it down into simple, clear parts.

The core of the policy is the in-home trial. When you buy a Tempur-Pedic mattress directly from Tempur-Pedic or an authorized retailer, you typically get a 90-night trial period. This starts the day your mattress is delivered. It’s not just a return window; it’s meant for you to truly adjust to the new feel.

Memory foam mattresses, especially high-quality ones like Tempur-Pedic, have a unique feel. Your body needs time to get used to the proper support. Don’t judge it on the first night alone.

What’s Covered Under the Trial?

The trial usually applies to mattresses, adjustable bases, and foundations bought together. It’s best to confirm what’s included if you’re only buying a base. Most models are included, but always double-check for any specific exclusions.

Mattresses: All TEMPUR-material mattresses are included.
Adjustable Bases: Bases like the TEMPUR-Ergo or TEMPUR-Pedic Ease are generally covered.
Foundations: The matching foundations or bed frames sold by Tempur-Pedic.

Key Conditions and Requirements

To be eligible for a return, you must follow a few rules. These are standard for the industry but important to note.

You must try the mattress for at least 30 nights before initiating a return. This is the minimum adjustment period they require.
The mattress must be in good condition, free from stains, tears, or damage. Using a waterproof mattress protector from day one is highly recommended.
You need the original proof of purchase, like your order number or receipt.

The Importance of the 30-Night Minimum

Why 30 nights? It can take your body several weeks to adapt from an old, worn-out mattress. Initial stiffness or soreness is common as your spine realigns. Giving it a full month gives you a fair chance to feel the benefits.

Step-by-Step Return Process

If you’ve passed the 30-night mark and are sure the mattress isn’t for you, here’s how to proceed.

Contact Customer Service: Call Tempur-Pedic or the authorized retailer you bought it from. You cannot just take it back to a store if you bought it online.
Discuss Your Experience: A representative will often ask about your reasons. They might offer troubleshooting tips, like checking your bed frame or suggesting a different pillow.
Schedule a Pickup: If you proceed, they will arrange for a local company to pickup the mattress from your home. You do not need to pack it up; they’ll handle removal.
Receive Your Refund: After the mattress is picked up and inspected, your refund will be processed. The timing depends on your original payment method.

Understanding Fees and Charges

This is a crucial part. While the return itself is free, there are often some non-refundable charges.

White Glove Delivery Fee: If you paid for setup and removal of your old mattress, this fee is typically not refunded.
Return Shipping/Handling Fee: Some retailers may deduct a nominal fee for the pickup service, though Tempur-Pedic often waives this. Always ask.
Sale Items: Policies for clearance or final sale items can be different and may be final sale.

Your refund will be for the purchase price of the mattress, minus any applicable non-refundable fees. Always get a clear breakdown before confirming the return.

What Happens to Returned Mattresses?

For hygiene reasons, returned mattresses are not resold. They are typically donated to charity or recycled through special programs. This is a standard practice across the mattress industry.

Buying from an Authorized Retailer vs. Direct

Where you buy from significantly impacts the return process. The policy fundamentals are similar, but the execution is different.

Buying Direct from Tempur-Pedic

Purchasing on their website or a Tempur-Pedic store means you deal directly with them for any returns. The process is centralized, and their customer service handles everything from start to finish.

Buying from an Authorized Retailer

Stores like Mattress Firm, Raymour & Flanigan, or other local dealers have their own systems. They honor the 90-night trial, but you must contact them, not Tempur-Pedic corporate, to initiate the return. Their specific fees or pickup procedures might vary slightly.

Always Ask: Before buying, ask the retailer to explain there return policy in detail. Get any fee structures in writing if possible.
Keep Their Contact Info: Save the store’s receipt and customer service number, not just the generic Tempur-Pedic number.

Common Reasons for Returns and Solutions

Sometimes, issues can be fixed without going through a return. Here are common complaints and what to try first.

“The Mattress is Too Hot”

Memory foam can retain heat. Before returning, try:

Using breathable, natural fiber sheets (cotton, bamboo).
Adding a cooling mattress topper designed for foam beds.
Ensuring your room is at a cool, comfortable temperature.

“It’s Too Firm or Too Soft”

Give it the full 30 nights. If it still feels wrong, check if you have the right model for your sleep position and weight. A mattress topper can sometimes adjust feel slightly, but it may not fix a fundamental mismatch.

“I Wake Up with Back Pain”

New support can cause adjustment aches. Ensure your pillow height is correct for your sleeping position. Also, verify your bed frame or foundation provides adequate, uninterrupted support (no sagging slats).

The Exchange Policy

If you like Tempur-Pedic quality but chose the wrong model, an exchange might be an option. This is often simpler than a full return and repurchase.

You can usually exchange for another Tempur-Pedic mattress within the trial period.
The same pickup and delivery process applies, and you may be responsible for any price difference and additional delivery fees.
In some cases, the trial period does not restart with an exchange, so clarify this with customer service.

Policy for Adjustable Bases and Pillows

Adjustable Bases

These are generally included in the 90-night trial. The same process applies: use it for 30 nights, contact the seller for pickup. Remember, the White Glove delivery fee for the base is likely non-refundable.

TEMPUR-Pedic Pillows

Pillows often have a different policy due to hygiene. Many are sold with a 30-night trial but are only eligible for exchange, not return, if unpackaged. Once the plastic wrap is removed, a full refund may not be possible. Always check the specific pillow policy before opening.

International Return Policies

The 90-night trial is standard in the United States and Canada. Other countries have different terms. For example, in the UK, the trial might be longer (like 100 nights), but governed by local consumer laws. If you’re outside the U.S., visit your local Tempur-Pedic website for accurate information.

Tips for a Smooth Experience

Use a Mattress Protector Immediately: This protects your investment and is essential for keeping the mattress in returnable condition.
Keep All Packaging: While you don’t need the big plastic wrap, keep the order paperwork, receipt, and any tags in a safe place.
Document Communication: Note the dates and names of any customer service reps you speak with.
Be Patient During Adjustment: Really try to give the mattress a fair chance over the 30-day minimum.

Frequently Asked Questions (FAQ)

How long is the Tempur-Pedic return period?

It’s typically 90 nights from the day of delivery. You must try the mattress for at least 30 nights before starting a return.

Are there any return fees?

The return pickup is usually free, but any initial White Glove delivery fee or special shipping charges are often non-refundable. Always confirm with your seller.

Can I return a Tempur-Pedic to a store?

Only if you bought it from that specific store. Online purchases must be returned via the arranged home pickup service.

What is Tempur-Pedic’s warranty?

Don’t confuse the trial with the warranty. The warranty is a 10-year or longer coverage against defects in materials and workmanship (like sagging over a certain depth). It’s separate from the 90-night comfort trial.

Do I need the original box to return my Tempur-Pedic?

No. The pickup team will handle removing the mattress from your home. You do not need to repack it.

How long does a Tempur-Pedic refund take?

After pickup, refunds usually process within 5-10 business days. It can then take a few more days to appear on your credit card or bank statement, depending on your financial institution.

Can I exchange my Tempur-Pedic for a different model?

Yes, exchanges are usually possible within the trial period. You’ll be responsible for any price difference and additional delivery fees.

Final Thoughts

The Tempur Pedic return policy is designed to reduce risk for you as the buyer. Knowing the details—the 30-night minimum, the condition requirements, and the fee structure—empowers you to make a confident choice. It’s a generous trial that acknowledges a mattress is a personal purchase.

Before initiating a return, use the full adjustment period and try the simple solutions for common issues. If you still decide it’s not the right fit, the process is straightforward when you follow the steps. Always communicate clearly with the company you bought it from, whether that’s Tempur-Pedic directly or an authorized retailer, to ensure everything goes smoothly.