If you’ve just bought a new TV from Target and need to send it back, understanding the Target TV return policy is your first step. This guide breaks down everything you need to know, from time limits to condition requirements, so you can handle your return or exchange smoothly and without stress.
Target aims to make returns straightforward, but big-ticket items like televisions have specific rules. Whether your TV arrived damaged, doesn’t fit your space, or simply isn’t what you wanted, we’ll walk you through the process. Knowing the policy details upfront can save you time and ensure you get the resolution you’re looking for.
Target TV Return Policy
The standard return window for most items at Target is 90 days. For TVs, however, the policy is more specific. You typically have 30 days from the date of purchase or delivery to return a television for a refund or exchange. This shorter window is common for major electronics due to their high value and rapid model updates.
It’s crucial to check your receipt or your online order details for the exact return-by date. The clock starts ticking the day you buy it or the day it’s delivered to your home. Don’t wait until the last minute, as you’ll need to pack it up properly, which can take some time.
What You Need for a Successful TV Return
To process your return, Target will ask for a few key things. Having these ready will make the process much quicker.
- Proof of Purchase: This is your receipt, the packing slip from delivery, or the barcode from your Target.com order details. If you used the Target app, your digital receipt should be there.
- Original Packaging: You need the original box, all inserts, and every accessory that came with the TV. This includes the remote, power cable, stand, manuals, and any foam padding.
- The TV Itself: The television must be in like-new condition, with no scratches, dents, or damage to the screen or body.
- Payment Method: Bring the same card you used to pay, if possible. Refunds are generally issued back to the original form of payment.
Where to Return Your Target TV
You have two main options for returning your television: in-store or via a scheduled pickup.
In-Store Returns
Taking the TV back to a physical Target store is often the fastest way to get your refund. Head to the Guest Services or Returns desk. Be prepared for staff to inspect the TV and its packaging. Make sure you have a vehicle large enough to transport the boxed TV safely.
Scheduled Pickup for Large Items
Because TVs are large and heavy, Target offers a free scheduled pickup for returns within the eligible window. You must initiate this process through your Target.com account or by calling Target Guest Services. A carrier will come to your home to collect the TV. This is the most convenient option, but it may take a few days to schedule.
Step-by-Step Return Process
Follow these steps to ensure your return goes off without a hitch.
- Gather Everything: Carefully re-pack the TV in its original box with all padding and accessories. Double-check that you have the remote and power cord.
- Locate Your Proof of Purchase: Find your receipt, packing slip, or digital order number.
- Choose Your Return Method: Decide if you will go to the store or schedule a pickup. For pickup, log into your Target.com account, find the order, and follow the prompts to arrange a return pickup.
- Complete the Return: At the store, a team member will process it. For a pickup, be home during the scheduled window and hand the fully boxed TV to the driver.
- Receive Your Refund: Once the return is verified, your refund will be issued. It can take 3-10 business days to appear on your card statement, depending on your bank.
Exceptions and Special Cases
Not all situations are covered by the standard policy. Here are some important exceptions to be aware of.
Opened vs. Unopened TVs
Target does accept returns on opened TVs, provided they are within the 30-day window and in resalable condition with all parts. However, if the TV is unopened and still sealed in its box, the return process is even more straightforward and you are less likely to encounter any questions.
Damaged or Defective TVs
If your TV arrives damaged or stops working properly within the return period, you are absolutely covered. Contact Target immediately. They will likely offer a replacement, exchange, or refund. For items delivered by a carrier, you may need to note the damage on the delivery receipt at the time of signing.
Holiday Return Period
During the winter holidays, Target often extends its return policy. Purchases made in October, November, or December may have a return deadline in early January. Always verify the specific return-by date for your holiday TV purchase, as this can give you extra time.
Understanding Refunds and Restocking Fees
Most Target TV returns are fully refunded to your original payment method. There is usually no restocking fee for standard returns within the policy guidelines. However, if the TV is missing major components or is damaged due to mishandling after delivery, Target reserves the right to deduct a fee or refuse the return altogether. This is why packing everything carefully is so important.
Target’s Exchange Policy for Televisions
If you want a different TV model or size, an exchange is often a good option. The process is similar to a return. The value of your returned TV will be applied to the purchase of the new one. If the new TV costs more, you’ll pay the difference. If it costs less, you’ll get a refund for the remaining balance. Exchanges are also subject to the 30-day rule.
What About Target Plus Partner TVs?
Target sells some items through “Target Plus,” which are third-party sellers on their website. If your TV was sold by a Target Plus partner, the return policy may be different. It could be shorter or longer than 30 days. Always check the product listing page and your order details for the specific return policy from that seller before you buy.
Tips for a Smooth TV Return Experience
- Keep the Box: It’s a good idea to keep the TV box and packaging for at least the first 30 days, just in case.
- Act Quickly: Don’t delay if you’re unhappy with the TV. The 30 days can pass faster than you think.
- Check for Price Adjustments: If you buy a TV and the price drops at Target within 14 days, you can often request a price match refund instead of going through a full return and repurchase.
- Be Polite: The staff at Guest Services are there to help. Being courteous can go a long way if you encounter any unique issues.
Common Reasons for TV Returns
People return televisions for many reasons. It’s not just about defects. Common causes include the TV being too large or too small for the intended wall space, picture quality not meeting expectations in your home lighting, or finding a better deal elsewhere. Understanding your needs before you buy can help avoid the hassle of a return, but it’s good to know the option is there.
Frequently Asked Questions (FAQ)
Can I return a TV to Target after 30 days?
Generally, no. The standard return window for televisions is 30 days. After that, returns are typically not accepted unless required by state law or under a manufacturer’s warranty claim.
Does Target offer a warranty on TVs?
Target sells TVs that come with the standard manufacturer’s warranty, usually for one year. You can also purchase extended protection plans (like Target’s own protection plan) at checkout for longer coverage against defects and accidental damage.
What if I lost my TV receipt?
If you paid with a credit or debit card, Target can often look up your purchase in their system. Using your Target Circle account or the app also provides a digital record. If you paid with cash and lost the receipt, the return may be more difficult, but store credit is sometimes an option.
Can I return a TV bought online to a store?
Yes, in most cases. You can return a TV purchased on Target.com to any physical Target store, as long as you have the necessary documentation and the item meets the return conditions. This is often the fastest way to get your money back.
Is there a fee for returning a TV?
Target does not charge a restocking fee for returns that meet their policy. However, if you schedule an in-home pickup for a large TV return, that service is free within the return window. Always confirm there are no fees when you initiate the return.
How long does a TV refund take?
Once Target receives and processes your return, it usually takes 3 to 10 business days for the refund to post to your original payment method. Store credit or gift card refunds are often instant if processed in a store.
What if my TV was a gift?
If you received a TV as a gift, you can return it without a receipt for store credit. The amount will be based on the current selling price. You’ll need a valid government-issued ID, and there may be limits on no-receipt returns per year.
Final Thoughts on Navigating the Policy
Returning a television might seem daunting, but Target’s process is designed to be clear. The key is to act within the 30-day window, preserve all original packaging, and have your proof of purchase ready. Whether you choose to bring it to the store or use the scheduled pickup service, knowing these rules puts you in control.
Before you make a purchase, it’s wise to measure your space, read reviews, and compare models. But if the TV isn’t right for you, now you understand exactly how the Target TV return policy works. With this knowledge, you can shop with greater confidence, knowing the return path is well-defined should you need it.