Thinking about buying a Purple mattress but worried about the commitment? You’re not alone. Understanding the Purple mattress return policy is a key part of feeling confident in your purchase. This guide breaks down everything you need to know, from trial periods to return steps, so you can decide if a Purple bed is right for you without any stress.
Purple Mattress Return Policy
The core of the Purple mattress return policy is their risk-free trial. When you buy a mattress directly from Purple, you get a generous window to test it in your home. If you decide it’s not the perfect fit, you can initiate a return for a full refund. This policy is designed to give you a real chance to sleep on the mattress and see how your body adjusts.
What is the Purple Trial Period?
The standard trial period for most Purple mattresses is 100 nights. This starts from the day your mattress is delivered. It’s important to note that Purple recommends giving your body at least 30 nights to adjust to the new feel of their GelFlex Grid material. Your first few nights might feel different than your old mattress, so that adjustment period is crucial.
Key Details of the Trial
- Duration: 100 nights for most models purchased online.
- Start Date: The clock begins on your delivery date, not the purchase date.
- Mandatory Break-in: You must keep the mattress for a minimum of 30 nights before starting a return. This is non-negotiable.
- Full Refund: If you return the mattress after the 30-day break-in but before the 100-night mark, you get all your money back, minus any shipping fees if they applied.
Where Does the Return Policy Apply?
The 100-night trial and return policy is generally valid for purchases made directly through Purple’s official website or their Purple stores. If you buy from a third-party retailer, like Amazon, Mattress Firm, or a local furniture store, you are subject to that retailer’s specific return policy. Always check the policy at your point of sale.
What Products Are Covered?
The trial typically covers their core mattresses, such as the Purple Restore, Purple Rejuvenate, and Purple Plus models. However, some products have different terms. For example, pillows, sheets, and mattress protectors often have a shorter 30-day trial period. Custom orders or final sale items may not be eligible for return at all. It’s essential to read the product-specific details before you buy.
Steps to Return Your Purple Mattress
If you’ve passed the 30-night minimum and still want to return your Purple mattress, the process is straightforward. Follow these steps to ensure everything goes smoothly.
- Contact Purple Customer Service: You cannot start a return online. You must call or email Purple’s customer service team. Have your order number ready.
- Discuss Your Reason: A representative will likely ask about your experience and may offer troubleshooting tips. If you’re firm in your decision, they will proceed with the return authorization.
- Schedule the Pickup: Purple will arrange for a local company to come to your home and pick up the mattress. You do not need to package it; they will handle it.
- Prepare for Pickup: Strip all bedding off the mattress and ensure the pickup team has clear, easy access to it. Be home during the scheduled pickup window.
- Receive Your Refund: Once the mattress is received by Purple’s warehouse, your refund will be processed. Refunds are issued to your original payment method and can take one or two billing cycles to appear.
Understanding the Costs: Are Returns Free?
Purple does not charge a restocking fee for returns within the trial period. However, the are some potential costs to be aware of. If you received free shipping on your original order, Purple may deduct the original outbound shipping costs from your refund. In some cases, a pickup fee might apply, especially in remote locations. Always confirm any potential deductions with customer service before finalizing your return.
What Happens to Returned Mattresses?
Purple partners with local charities and recycling organizations whenever possible. In many cases, your returned mattress will be donated to a charitable organization. If a mattress is not suitable for donation, Purple will ensure it is recycled responsibly. You can feel good knowing your returned bed won’t necessarily end up in a landfill.
Warranty vs. Return Policy: What’s the Difference?
It’s easy to mix these up, but they serve very different purposes. The return policy is your short-term, risk-free trial (100 nights). The warranty is a long-term guarantee against defects in materials and workmanship. Purple offers a 10-year limited warranty on their mattresses. The warranty covers issues like sagging over a certain depth or physical flaws in the grid, but it does not cover comfort preferences or normal softening over time.
Tips for a Successful Purple Mattress Trial
To make the most of your 100 nights and give the mattress a fair shot, follow these tips.
- Use the Right Foundation: Ensure your mattress is on a proper, supportive base. An incompatible foundation can negatively affect feel and performance.
- Buy a Mattress Protector: Use a waterproof protector from day one. This keeps the mattress clean and is required for the warranty to remain valid.
- Be Patient: Actively try to sleep on it for the full 30-night break-in period before making a final judgement. Your body needs time to adjust.
- Track Your Sleep: Make a few notes on how you feel each morning. This can help you objectively decide if things are improving.
Common Reasons People Return Purple Mattresses
While many customers love their Purple, returns do happen. Common reasons include the unique feel of the GelFlex Grid, which some sleepers never get used to. Others find the mattress sleeps hotter than expected, or they may experience discomfort if the mattress is too firm or too soft for their specific weight and sleeping position. It’s a highly personal product, and the trial exists for these exact reasons.
Alternatives to a Full Return
Before you initiate a return, consider if there are other solutions. Purple might be able to offer a comfort swap if you chose the wrong firmness level, though this is subject to availability and specific terms. Adding a mattress topper can sometimes soften the feel. Or, simply adjusting your room temperature or bedding might solve a perceived issue with sleeping hot.
Frequently Asked Questions (FAQ)
How long is Purple’s return policy?
Purple offers a 100-night in-home trial for mattresses bought directly from them. You must keep the mattress for at least 30 nights before you can start a return.
Can I return a Purple mattress to a store?
If you purchased it online, you usually must return it through Purple’s online process. If you bought it in a Purple retail store, you should contact that specific location for their return instructions.
Does Purple charge a restocking fee?
No, Purple does not charge a restocking fee for returns within the trial window. However, they may deduct the original shipping costs from your refund if you received free shipping.
What is Purple’s warranty?
Purple mattresses come with a 10-year limited warranty that covers defects in materials and workmanship. It is separate from the 100-night return policy.
Do I need the original box to return my Purple mattress?
No, you do not. Purple arranges for a pickup team who will handle the mattress without its original packaging. Just make sure it’s clean and stripped of all bedding.
How long does a Purple refund take?
After the mattress is picked up and received at their warehouse, refunds are processed promptly. It can then take 5-10 business days for the refund to post to your credit card or bank account, depending on your financial institution.
Can I return Purple pillows and sheets?
Yes, but accessories like pillows, sheets, and protectors typically have a shorter 30-day trial period. Check the product page for the exact details before purchasing these items.
Making Your Decision with Confidence
Knowing the ins and outs of the Purple mattress return policy empowers you to shop without fear. The 100-night trial is a legitimate opportunity to test the mattress in your own home. By following the guidelines, giving it a fair chance during the break-in period, and understanding the simple return steps, you can make a choice that’s right for your sleep. Remember, the goal is to find a mattress that helps you wake up feeling rested, and Purple’s policy is designed to help you do just that, risk-free.