Understanding the Vici return policy is the first step to shopping with confidence. Whether you’re unsure about sizing or just want to know your options, this guide explains everything. We’ll break down the process, timelines, and conditions so you can make easy returns or exchanges.
Shopping online should be stress-free, and a clear return policy is a big part of that. Vici’s policy is designed to be straightforward for customers. We’ll cover how to initiate a return, what items are eligible, and how long refunds take. You’ll also find tips to make sure your return goes smoothly from start to finish.
Vici Return Policy
The core Vici return policy allows you to return most full-priced items within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached. This is standard for many fashion retailers and gives you a reasonable window to decide if your purchase is right for you.
Final sale items, however, are not eligible for return or exchange. This is clearly marked on the product page before you buy. Always double-check this designation, especially during big sales events where more items might be final sale.
What Items Can You Return?
You can return a wide variety of items from Vici. This includes dresses, tops, bottoms, and outerwear. As long as they meet the condition requirements, you shouldn’t have a problem.
Here’s a quick list of typically returnable items:
* Blouses and sweaters
* Jeans, pants, and skirts
* Dresses and jumpsuits
* Jackets and coats
* Most accessories like scarves and hats
What Items Are Final Sale?
Some items cannot be returned. Knowing this before you purchase helps avoid disappointment later.
The main categories for final sale are:
* Items marked “Final Sale” on the product page.
* Bodysuits and swimwear for hygiene reasons (unless defective).
* Any item that has been worn, washed, or has removed tags.
* Gift cards, which are non-refundable.
* Items purchased from third-party retailers or sample sales.
Condition Requirements for Returns
This is the most important part. Your return will be rejected if the items don’t meet Vici’s condition standards. The company needs to be able to resell the item as new.
To be accepted, your return must:
1. Be in its original, unused state.
2. Have all tags attached and intact.
3. Be in the original packaging or a suitable replacement.
4. Not have any stains, smells, or damage.
5. Include all parts (like belts or dust bags).
A common mistake is removing the tag to try something on. If you pull the tag off completely, the item likely won’t be accepted. Try things on carefully to keep tags in place.
How to Start a Vici Return
The return process is managed online through your Vici account. You can’t return items to a physical store, as Vici is an online-only retailer. Follow these steps to get your return label and get everything ready for shipping.
Step-by-Step Return Instructions
Doing this correctly saves time and ensures your refund is processed quickly.
Here’s what you need to do:
1. Log into your Vici account on their website. Go to “My Account” and find your order history.
2. Select the order containing the item(s) you want to return.
3. Choose the specific items and select a reason for the return from the dropdown menu.
4. You’ll then be able to print a prepaid return shipping label. If you don’t have a printer, you can often have the label emailed to a shipping center like a UPS Store.
5. Pack the items securely in a box or mailer. Attach the return label clearly on the outside.
6. Drop the package off at a UPS location. Always get a drop-off receipt for your records until the return is tracked as received.
Understanding Return Shipping Costs
Vici provides a prepaid return label, but the cost of return shipping is deducted from your refund. This is a common practice. The exact amount deducted will be shown to you when you generate the label, so there are no surprises.
If you are returning an item because it was defective or Vici sent the wrong item, contact customer service first. In those cases, they will often provide a free return label and cover the cost.
The Exchange Process
Vici does not offer direct exchanges through their automated system. But don’t worry, the process to get a different item or size is still simple.
How to “Exchange” an Item
Since there’s no direct exchange option, you follow a two-step process:
1. Initiate a return for the item you don’t want, following the standard steps above.
2. Once the return is received and processed, you will get a refund to your original payment method.
3. Use that refund to place a new order for the correct size or item you want.
This method means you need to have funds available to place the new order before the refund fully posts to your account, which can take a few days. It’s a good idea to place the new order as soon as you ship the return if you’re worried about an item selling out.
Tips for Successful Exchanges
To make this process smoother:
* Start the return as soon as you know you need a different size.
* Check current stock levels for the item you want before you return yours.
* Consider if store credit might be a faster option (see below).
Refunds and Store Credit
Knowing how and when you’ll get your money back is key. Vici offers two main refund methods.
Refund to Original Payment Method
This is the standard refund type. Once your return is delivered to Vici’s warehouse, it takes about 5-10 business days for them to inspect it and process the refund. After Vici processes it, it can take an additional 3-10 business days for the bank or credit card company to post the refund to your account. The whole timeline can be up to three weeks from the day you drop off the package.
Opting for Store Credit
During the online return process, you may be offered the option to receive store credit instead of a refund to your card. Store credit is usually issued faster, often within 24-48 hours of Vici receiving your return. It’s a great option if you plan to shop with Vici again soon. Just note that store credit is often issued as a unique code emailed to you and may have an expiration date, so be sure to read the terms.
International Returns
If you’re shopping Vici from outside the United States, the return policy has some important differences. The 30-day window still applies, but you are responsible for the cost of international return shipping, which can be expensive. You’ll also need to fill out a customs form, marking the contents as a “returned good” to avoid being charged duties again.
Because of the complexity and cost, it’s especially important to review sizing charts and details carefully before ordering internationally. Some customers find it helpful to use a package forwarding service with return consolidation, but that adds another layer of steps.
Common Return Mistakes to Avoid
A few small errors can delay or void your return. Here are the most frequent problems people run into.
Missing Tags or Altered Items
This is the number one reason returns are rejected. The security tag must be attached. If you cut it off or rip it, the item is considered unfit for resale. The same goes for any signs of wear, like makeup on a collar or dirt on hems.
Missing the 30-Day Window
The 30 days are strict. It’s 30 days from the date the package was delivered, not the date you ordered it. Mark your calendar if you’re on the fence about an item. Don’t wait until day 29 to start the process, as you need to have the return shipped back by that deadline.
Not Using the Official Return Portal
You must start the return through your Vici account to get a valid Return Merchandise Authorization (RMA). Sending a package back without this RMA number on the label can lead to major delays. The warehouse won’t know which order or customer it belongs to, making it very hard to issue your refund.
Tips for a Smooth Vici Return Experience
A little preparation makes the whole process effortless. Follow these best practices from the moment your order arrives.
When Your Package Arrives
1. Open the box carefully. Keep all packaging materials until you’re sure you’re keeping the items.
2. Try items on over a clean surface, preferably with the garment’s protective bags still on if applicable.
3. Make a decision within a week or two to give yourself plenty of time to process the return.
Packing Your Return
Use a sturdy box or padded mailer. While you can reuse the original Vici shipping box, make sure to remove or completely cover the old shipping label. Securely attach the new return label. It’s a good idea to include a copy of your return slip inside the package as an extra precaution.
Tracking and Confirmation
Always keep your UPS drop-off receipt. Track the package using the tracking number on your return label. Vici will usually send you an email confirmation when they receive your return, but not always. Your best proof is the tracking showing “Delivered” to their warehouse in City of Industry, CA.
What to Do If Something Goes Wrong
Sometimes, despite your best efforts, there’s an issue. Here’s how to handle common problems.
Return Not Accepted
If Vici rejects your return, they will typically email you explaining why. They will then ship the item back to you at your original address. If you believe this was a mistake—for example, the tags were definitely attached—your only recourse is to contact customer service directly via email. Be polite and provide your order number, photos of the item in question, and any other relevant details.
Refund Delay
If it’s been more than 15 business days since Vici received your return and you haven’t gotten a refund, contact them. Have your order number, return tracking number, and the date of drop-off ready. They can look into the status for you.
Damaged or Incorrect Items Received
If your order arrives with a flaw or is the wrong item entirely, do not use the standard return portal. Contact Vici Customer Service immediately. Send photos of the damage or the incorrect item alongside the packing slip. They will instruct you on how to proceed, which usually involves a free return and a replacement or refund.
Frequently Asked Questions (FAQ)
Q: How long does a Vici return take to get my refund?
A: After Vici receives your return, inspection and processing takes 5-10 business days. The refund to your card can then take another 3-10 business days. Expect the full process to take up to three weeks.
Q: Can I return Vici items to a store?
A: No, Vici is an online-only retailer. All returns must be mailed back using their provided return system.
Q: Are Vici returns free?
A: Vici provides a prepaid label, but the cost of return shipping is deducted from your refund amount. You’ll see the exact deduction when you generate the label.
Q: What is Vici’s return policy on sale items?
A: Sale items are returnable unless they are specifically marked “Final Sale.” Always check the product description for this note before purchasing discounted items.
Q: How do I check my Vici return status?
A: Log into your Vici account and view your order history. The return status should be updated there. You can also track the return package using the tracking number from your return label.
Q: Can I return something after 30 days?
A: The Vici return policy is strict about the 30-day window. Returns initiated after 30 days from delivery are typically not accepted and will be sent back to you.
Q: Does Vici offer store credit?
A: Yes, you may be offered store credit as a refund option during the online return process. It is usually issued faster than a standard card refund.
Understanding the Vici return policy details makes you a smarter shopper. You can buy new styles knowing you have a clear path if something isn’t perfect. Remember the key points: keep the tags on, stay within 30 days, and use the official return portal. With this knowledge, you can enjoy Vici’s collection with total confidence and ease.