Shopping for lingerie, sleepwear, or beauty products is exciting, but sometimes an item just doesn’t work out. Understanding the Victoria Secret returns policy is key to a stress-free shopping experience, whether you bought online or in a store. This guide breaks down everything you need to know about returning or exchanging items, so you can shop with total confidence.
We’ll cover the timeframes you have to make a return, which items are eligible, and how to start the process. You’ll also learn about returning gifts, using shipping labels, and what to do if you have a problem. Let’s get into the details of how to handle a return at Victoria’s Secret.
Victoria Secret Returns Policy
The core Victoria’s Secret returns policy is designed to be flexible for customers. In general, you can return most items within 30 days of purchase for a refund or exchange. The item must be in its original, unworn condition with all tags attached.
You’ll also need your proof of purchase, like a receipt, packing slip, or order confirmation email. Without it, your return may be processed for store credit at the current selling price, which could be lower than what you paid.
Key Points of the Return Policy
- Return Window: 30 days from the purchase date for most items.
- Condition: Items must be unworn, unwashed, and have all original tags.
- Proof of Purchase: A receipt, packing slip, or order number is required for a full refund.
- Methods: You can return online purchases by mail or to any Victoria’s Secret store in the US or Canada.
- Refund Timing: Refunds to your original payment method can take 7-10 business days after the return is processed.
What Items Cannot Be Returned?
While most things can be returned, there are important exceptions. Knowing these upfront can save you a headache later.
- Face Masks & Certain Accessories: For health and safety reasons, face masks, earrings, and nipple covers are final sale and cannot be returned.
- Personal Care Devices: Items like the Victoria’s Secret Ultra HD Airbrush Perfection Makeup Kit are non-returnable due to hygiene reasons.
- Altered Merchandise: Any item that has been worn, washed, or had its tags removed is not eligible for return.
- Gift Cards: Victoria’s Secret or PINK gift cards cannot be returned or redeemed for cash.
Returning Online Purchases
If you bought something on victoriassecret.com or the mobile app, you have two easy options for returns: by mail or in-store.
How to Return by Mail (Step-by-Step)
- Go to the Victoria’s Secret Returns page on their website and enter your order number and zip code.
- Select the items from your order that you wish to return and state your reason.
- Choose your refund method. You can get a refund to your original payment or receive store credit.
- Print the prepaid return shipping label that is generated. You must use this specific label.
- Pack the items securely in their original packaging if possible, include the packing slip, and seal the box.
- Attach the return label to the outside of the box and drop it off at a USPS location.
Remember to keep your USPS drop-off receipt until you see the refund in your account. It serves as your proof of return. The process from drop-off to refund can take up to 14 business days, so be patient.
How to Return in Store
This is often the fastest method. Simply bring the item, along with its original tags and your proof of purchase (the packing slip or order confirmation email), to any Victoria’s Secret or PINK store. A sales associate will help you at the register. Your refund will be processed immediately back to your original payment method, or you can do an exchange on the spot.
Returning In-Store Purchases
Items bought at a physical store must generally be returned to a store. You cannot mail in returns for in-store purchases. The same 30-day window and condition rules apply. Bring the item, all tags, and your original receipt to any store for a quick transaction.
If you lost your receipt, the store may be able to look up your purchase if you used a credit card or your Victoria’s Secret Rewards account. Otherwise, you’ll likely receive store credit for the item’s current price.
The Victoria’s Secret Gift Return Policy
Returning a gift is straightforward, but the process is slightly different. You’ll need the gift receipt that came with your present. With a gift receipt, you can return the item within 30 days for store credit. The refund will be issued as a merchandise credit or an e-gift card.
Without any receipt, a store may offer you store credit at the item’s lowest recent selling price. If you have the original order number from the gifter, that can also help facilitate the return. It’s a good idea to have the person who gifted it to you forward the order confirmation email if you can.
Exchanges vs. Refunds
Sometimes you just need a different size or color. Exchanges are simple, especially in stores. For online orders, the easiest way to make an exchange is to process a return for a refund and then place a new order for the item you want. This ensures you get the correct size or color before it sells out.
In stores, you can directly exchange an eligible item for another one. If the new item costs more, you’ll pay the difference. If it costs less, you’ll get the difference back as a refund or store credit.
International Returns
If you’re outside the United States, the returns policy can vary. For orders shipped to Canada, you can return them to a Canadian store or by mail using a provided label, but you cannot return Canadian online orders to US stores. For other international destinations, you typically need to contact customer service to initiate a return and will be responsible for return shipping costs. Always check the website for the country you ordered from for specific rules.
Returning Beauty Products
Victoria’s Secret has a generous beauty return policy. Most fragrances, lotions, and makeup can be returned within 30 days, even if they’ve been used. This is because they want you to be completely happy with your scent or product. Just bring it back with your receipt to any store, or contact customer service for a mail return if you ordered online.
This is a great policy that lets you try a fragrance with confidence. However, personal care devices, as mentioned, are an exception due to hygiene concerns.
What About Final Sale Items?
Some items are marked “Final Sale” during clearance or special promotions. These items cannot be returned or exchanged. This is always stated clearly on the product page and in your cart before checkout, so double-check your order if your unsure about keeping something.
Tips for a Smooth Return Experience
- Keep the original packaging and tags on the item until your sure you’re going to keep it.
- File or take a photo of your receipt as soon as you get it.
- Start your return online to get your label quickly, even if you plan to go to a store—it helps track the process.
- Don’t remove security tags or any disposable liners from bras or swimwear.
- Return items as soon as you know they don’t work to avoid missing the 30-day window.
Common Problems and Solutions
Problem: The return window has passed.
Solution: Contact customer service. They might offer a one-time courtesy or provide store credit options, but they are not obligated to accept late returns.
Problem: You lost the prepaid return label.
Solution: Go back to the online returns portal and re-enter your information. You can print the label again.
Problem: The refund hasn’t appeared on your card after 10 business days.
Solution: First, check the return tracking to confirm it was delivered. Then, contact your bank, as sometimes refunds take a full billing cycle to show. If the bank shows nothing, reach out to Victoria’s Secret customer service with your return tracking number.
Contacting Customer Service
If you have a unique situation or a problem with your return, the best way to get help is to call Victoria’s Secret customer service at 1-800-411-5116. You can also use the live chat feature on their website during business hours. Have your order number, return tracking number, and any relevant details ready to speed up the process.
FAQ Section
How long does it take to get a refund from Victoria’s Secret?
After they receive your return, it takes about 7-10 business days to process the refund. It may then take an additional 3-5 business days for your bank or card issuer to post the credit to your account. So in total, allow for up to 14 business days from when you mail the package.
Can I return Victoria’s Secret items without a receipt?
Yes, but you will likely receive store credit for the item’s current selling price, which might be lower than what was originally paid. If you used a credit card or are a Rewards member, the store can often look up the purchase to give you a full refund.
What is Victoria’s Secret’s return policy on bras?
Bras follow the standard 30-day return policy. They must be in new condition with all tags attached, including the hygiene liner. For comfort, try bras on over your own clothes or with the liner in place to ensure you can return them if needed.
Can I return swimwear?
Yes, swimwear is returnable within 30 days with the hygienic liner intact and all tags attached. It’s crucial not to remove this liner if you think you might return the suit.
Does Victoria’s Secret offer free returns?
Yes, they provide a free prepaid return shipping label for online orders. If you choose to return in store, that is also free. There are no restocking fees for standard returns.
How do I return something I got as a gift?
Use the gift receipt that came with the item. You can take it to any store or start a mail return online using the gift receipt number. You’ll receive store credit for the amount the gifter paid.
What is the return policy for Pink Nation items?
The PINK brand follows the exact same return policy as Victoria’s Secret. All the same rules, timeframes, and procedures apply to PINK apparel, lounge-wear, and accessories.
Understanding the Victoria Secret returns policy makes shopping much easier. By knowing the 30-day window, keeping your items in new condition, and holding onto your receipt, you can handle any return or exchange without worry. Whether you prefer the convenience of a mail-in return or the instant resolution of a store visit, the options are designed to work for you. Now you can focus on finding the perfect items you’ll love to keep.