If you’ve ever bought a pair of shoes that just didn’t work out, knowing the store’s policy is key. Understanding the Scheels shoe return policy can save you time and ensure you get the right fit or a full refund. This guide breaks down everything you need to know, from time limits to condition requirements, so your next return or exchange is smooth and stress-free.
Scheels Shoe Return Policy
The core of the Scheels return policy for shoes is designed to be customer-friendly. They want you to be happy with your purchase. In most cases, you can return shoes within a reasonable timeframe as long as they are in like-new condition. It’s always a good idea to keep your receipt and the original packaging, as this makes the process much faster.
Their policy covers both in-store and online purchases, though there are some small differences. The main goal is to ensure you are satisfied with the performance and fit of your footwear, whether they are running sneakers, hiking boots, or casual sandals.
Key Timeframes for Returns
Scheels offers a generous return window. Here are the main points:
- With Receipt: You typically have 60 days from the date of purchase to return shoes for a refund or exchange. This is the standard policy for most items.
- Without Receipt: Returns are usually still possible, but you may receive store credit at the lowest recent selling price. A valid photo ID is often required for these returns.
- Holiday Season: Purchases made between November 1st and December 24th often have an extended return period, sometimes until January 31st of the following year. Always double-check your receipt for this detail.
Condition of the Shoes
For a successful return, the shoes must be in resellable condition. This means:
- They have not been worn outdoors or extensively indoors.
- All original tags are still attached.
- The shoes are in the original box, which should be in good shape.
- There is no damage, dirt, or signs of wear on the soles or uppers.
Essentially, the shoes should look like they could go right back on the shelf. If there’s any doubt, it’s best to call your local store before making the trip.
What About Worn Shoes with Defects?
This is an important distinction. The Scheels shoe return policy is different from the warranty. If you discover a manufacturing defect after you’ve worn the shoes, you should contact the shoe’s manufacturer directly. Scheels can often help facilitate this process. Common defects include:
- Seams splitting apart prematurely.
- Sole separation that isn’t from normal wear and tear.
- Major issues with zippers or other hardware.
For problems like these, having your proof of purchase is even more critical.
Special Considerations for Athletic Shoes
High-performance athletic shoes can be tricky. Some brands have their own specific trial programs, but Scheels’ general policy still applies. It’s especially important that running, cleats, or trail shoes show absolutely no signs of outdoor use if you plan to return them. Even a short run on pavement can leave noticeable marks.
How to Return Shoes Purchased Online
Returning shoes you bought from scheels.com is straightforward. Follow these steps:
- Log into your Scheels online account and navigate to your order history.
- Select the item(s) you wish to return and initiate the return process. You’ll get a Return Merchandise Authorization (RMA) number.
- Print the provided return label and packing slip.
- Pack the shoes securely in their original box, then place that box inside a shipping box. Include the packing slip.
- Attach the return label and drop the package at a carrier like UPS or USPS.
Once the return is received and inspected at the warehouse, your refund will be processed to your original payment method. This usually takes 5-10 business days after they get the package.
How to Return Shoes Purchased In-Store
This is often the fastest method if you have a store nearby.
- Gather the shoes, original box, all tags, and your receipt.
- Bring everything to the customer service desk at any Scheels retail location.
- A team member will inspect the items and process your refund or exchange on the spot.
If you don’t have the receipt, they can often look up the purchase using the credit card you used or by finding your account if you provided your phone number at checkout.
Exchanges vs. Refunds
Scheels makes both options simple:
- Exchange: You can exchange the shoes for a different size, color, or style. If the new pair costs more, you’ll pay the difference. If it costs less, you’ll get refunded the difference.
- Refund: Refunds are typically issued to the original form of payment. For credit card returns, it can take a few days for the bank to post the credit. Cash and debit card purchases are usually refunded immediately in-store.
Final Sale and Clearance Items
Always check the price tag or online listing. Shoes marked as “Final Sale,” “Clearance,” or “As-Is” are generally not eligible for return or exchange. This is a common practice in retail, so it’s good to be certain before buying discounted footwear.
Tips for a Hassle-Free Shoe Return at Scheels
A little preparation goes a long way. Here’s how to ensure your return is approved without any hiccups:
- Try Shoes On Carefully: When you first get them, try them on indoors on a clean, carpeted surface. This prevents any scuffs or marks on the soles.
- Save Everything: Keep the receipt, tags, and the shoebox until you’re sure you’re keeping them. The box is considered part of the product.
- Act Quickly: Don’t wait until day 59 to start the return. Give yourself plenty of time within the 60-day window.
- Check Online First: For online returns, start the process on the website before going to a store. This ensures your RMA is logged in the system.
What If You Received Shoes as a Gift?
Returning gift items is common. Scheels’ policy is accommodating here too. If you have the gift receipt, you can return the shoes for store credit or an exchange. Without any receipt, the store may offer store credit at the current selling price, which might be lower than what the gifter paid if the shoes are on sale.
Frequently Asked Questions (FAQ)
How long is the Scheels return policy for shoes?
The standard return period is 60 days from the date of purchase with a receipt. Holiday purchases may have a longer window.
Can I return worn shoes to Scheels?
You can only return shoes in new, unworn condition with all tags attached for a standard return. Worn shoes with a manufacturer defect should be handled through the brand’s warranty, though Scheels customer service can offer guidance.
Does Scheels accept shoe returns without a box?
The original box is strongly preferred and often required. The box is part of the product, and returning shoes without it may result in a restocking fee or a denied return. It’s best to have it.
What is Scheels’ return policy for online orders?
Online returns follow the same 60-day rule. You start the process through your online account, print a label, and ship the shoes back. Refunds are issued after the warehouse inspects the return.
Are there any restocking fees for shoe returns?
Typically, no. Scheels does not generally charge restocking fees for returns that meet their condition policy. However, special order items or large quantities might have different rules.
Can I exchange shoes for a different size?
Yes, exchanges for size are very common and easy to do either in-store or by mail. Just ensure the shoes are in new condition for the exchange.
What payment methods are refunds given to?
Refunds are issued to the original form of payment. If you paid with a gift card, you’ll get a new gift card. Store credit is given for returns without a valid receipt.
Common Issues and How to Solve Them
The Return Window Has Passed
If it’s been more than 60 days, the return is officially at the store’s discretion. It never hurts to politely explain your situation to a manager at the customer service desk. They may offer store credit or a one-time exception, especially if the shoes are clearly unused.
You Lost the Receipt
Don’t panic. Scheels can often look up purchases. Try to remember how you paid. If you used a credit card, they can search by card number. If you have a Scheels rewards account or gave your phone number at checkout, they can find it that way too. If all else fails, you’ll likely recieve store credit.
The Shoes Are Damaged, But You Wore Them
First, determine if it’s normal wear or a defect. If the sole is worn down from running, that’s not a defect. If the sole is peeling off cleanly from the upper after a few wears, that likely is. Take clear photos and contact the manufacturer first with your proof of purchase. Scheels can provide you with the manufacturer’s contact information if needed.
Returning Shoes Bought on a Scheels Credit Card
The process is the same. The refund will be credited back to your Scheels credit card account. Keep in mind that it may take a full billing cycle for the credit to appear on your statement, just like with any other credit card.
Knowing the ins and outs of the Scheels shoe return policy gives you confidence when you shop. By following the simple guidelines on time, condition, and having your proof of purchase, you can ensure that if a pair of shoes isn’t perfect, the process to fix it will be. Always remember that the staff at Scheels are there to help, so if you have any unique questions, a quick call to your local store can provide the final answer you need.