Finding the right product can be tricky, and sometimes you need time to be sure. That’s where a 60 day window return policy comes in, giving you two full months to make your decision. This extended period is a game-changer for online shopping and big purchases, offering peace of mind that a standard 30-day policy often can’t match. Let’s look at how these policies work and how you can make the most of them.
60 Day Window Return Policy
A 60 day window return policy is exactly what it sounds like. From the date of purchase or delivery, you have 60 days to return an item for a refund, exchange, or store credit. This is becoming more common, especially for furniture, electronics, and seasonal items. It recognizes that some decisions need more than a few weeks.
Not all 60-day policies are identical, though. The “window” means the return must be initiated or completed within that timeframe. Always check the specific terms.
How a 60-Day Policy Differs from Standard Returns
Most stores offer 30 days. A 60-day policy doubles that time, which is a significant advantage.
- More Time for Testing: You can truly live with a product, like a mattress or a major appliance.
- Seasonal Flexibility: Buy a winter coat in fall and still return it if the season is mild.
- Gift-Giving Ease: It simplifies holiday returns, as gifts received in December often fall outside shorter windows.
Common Conditions and Fine Print
Even with a generous window, rules apply. Ignoring them can lead to a denied return.
- Original Condition: Items usually must be unused, with all tags and packaging. For electronics, all accessories and manuals must be included.
- Proof of Purchase: You almost always need a receipt, order confirmation, or gift receipt.
- Restocking Fees: Some categories, like opened electronics or large furniture, may have a fee (e.g., 15%).
- Excluded Items: Final sale, personalized goods, and software are often non-returnable.
Step-by-Step: How to Process a Return Under a 60-Day Policy
Follow these steps to ensure a smooth return process.
Step 1: Review the Policy Immediately
Don’t wait until day 59. As soon as you consider a return, find the policy on the website or receipt. Note the deadline, condition requirements, and any fees. Mark the last return date on your calendar.
Step 2: Gather Everything You Need
Collect the item, original packaging, all parts, and your proof of purchase. If anything is missing, contact customer service to see if a return is still possible—sometimes they can make exceptions.
Step 3: Initiate the Return
Most retailers require you to start the process online. Log into your account, find the order, and select “Return.” You’ll often get a return authorization number and a prepaid shipping label. For in-store returns, just bring everything to the service desk.
Step 4: Pack the Item Securely
Use the original box if possible. If not, use a sturdy box with ample padding. Include the return slip and authorization paperwork. It’s a good idea to take a photo of the packed box and the shipping label for your records.
Step 5: Ship or Drop Off and Track
Attach the label and drop at the carrier. Keep the tracking number! This is your proof that you returned the item on time. For in-store, get a receipt from the associate.
Step 6: Monitor Your Refund
Refunds can take 5-10 business days after the store receives the return. Check your bank or credit card statement. If it takes longer, contact customer service with your tracking info and RMA number.
Benefits for the Customer
For you, the shopper, a 60-day policy is mostly upside. It reduces purchase anxiety. You can wait for a better price or compare models more thoroughly. It also makes buying gifts less stressful, knowing the recipient has ample time.
It also allows for real-world testing. A vacuum might work great on your rug but not your carpet. Now you have time to find out. This is a major advantage over shorter policies that force a quick decision.
Why Stores Offer Extended Return Windows
You might wonder why a company would take this risk. It’s actually a smart business strategy.
- Competitive Advantage: It attracts customers who value flexibility and reduces cart abandonment.
- Increased Customer Loyalty: Shoppers are more likely to return to a store that treats them fairly.
- Higher Average Order Value: People tend to buy more, and more expensive items, when they feel the safety net is strong.
- Reduced Post-Purchase Doubt: A long window can decrease immediate returns from impulse buyers who later change there mind.
Potential Drawbacks and Pitfalls to Avoid
Even good policies have downsides. Being aware helps you avoid problems.
The biggest pitfall is missing the deadline. Sixty days goes by faster than you think, especially for a item in storage. Another issue is assuming “like new” condition is flexible. A small stain or scratch can void the return.
Also, some retailers may change their policies. The policy at time of purchase usually applies, but it’s best to check current terms if your purchase was a while ago. Don’t assume holiday extensions are automatic; they often must be advertised.
Special Cases: Holidays, Gifts, and Final Sale
Holiday Season Extensions
Many stores with a standard 60 day window return policy will extend it further for holiday purchases. A common rule is that items bought in November or December can be returned until the end of January. This is not universal, so verify the exact post-holiday deadline.
Gift Returns Without a Receipt
This can be tricky. With a gift receipt, it’s usually simple. Without one, the store may offer the lowest recent selling price as store credit. Some use third-party systems to look up purchases with a credit card. Policies vary widely here.
Understanding “Final Sale”
Items marked final sale, clearance, or “as-is” are typically excluded from any return window. This is usually non-negotiable, so buy these items only if you are absolutely certain.
Online vs. In-Store Return Experiences
The process can differ based on where you bought it.
Online Purchases: You’ll usually deal with mail-back returns. The retailer provides a label, but you might have to pay a shipping fee for certain reasons, like changing your mind. Free returns are a major perk to look for.
In-Store Purchases: You can typically return these to a physical location, which is faster. Bring all original materials. Some online-only brands have partnered with retail stores for drop-offs, which simplifies the process.
Buy Online, Return In-Store (BORIS): This is often the fastest option. You get immediate credit and the store restocks the item. Check if the retailer offers this service, as it’s a huge time-saver.
Maximizing Your Refund: Tips and Tricks
To ensure you get all your money back, follow these tips.
- Use the Original Payment Method: This is the fastest way to get a refund. If you paid with a gift card, you’ll likely get a new gift card.
- Know the Refund Timeline: Credit card refunds appear faster than debit card or bank transfers. The store processes it immediately, but your bank may take a few days to post it.
- Consider Price Adjustments: If an item goes on sale within your return window, some stores will refund the difference if you ask. Otherwise, you could theoretically return and repurchase it.
- Keep an Eye on Restocking Fees: For large or opened items, ask if a fee applies before you open the box. Sometimes keeping original packaging seals intact avoids the fee.
What to Do If Your Return is Denied
Sometimes, returns get rejected. Don’t panic. First, understand why. Common reasons are: past the window, missing tags, or signs of use.
Politely contact customer service. If you have proof (like a shipping confirmation showing you mailed it on day 58), present it. Sometimes escalating to a manager or using social media can help. As a last resort, you can dispute the charge with your credit card company, but use this option carefully.
Comparing Retailers: Who Offers the Best Policy?
Not all 60-day policies are created equal. Some are more customer-friendly than others. Look for policies that offer free return shipping, no restocking fees, and in-store options. Membership warehouses often have exceptionally flexible policies. Always read the latest policy on a retailer’s website before making a major purchase, as terms can change.
FAQs About 60-Day Return Policies
Does the 60 days include weekends and holidays?
Yes, it typically includes all calendar days, not just business days. Day 1 is the purchase or delivery date, and the count runs continuously.
Can I return an item I used once within 60 days?
It depends on the condition. “Used once” may be acceptable if it shows no wear and you have all packaging. For hygiene reasons, items like earrings or swimsuits are often non-returnable if used.
What if I lost my receipt but am within the window?
Many stores can look up your purchase with the credit card you used or your loyalty account. If you paid cash and have no receipt, you may only get store credit for the current sale price.
Do I need the original box to return something?
It’s strongly recommended and often required for electronics or fragile items. For clothing or simple goods, any secure packaging is usually fine. The policy should state the requirement clearly.
How does a 60 day return window work for online orders?
The clock usually starts on the delivery date. You must often initiate the return online by day 60, and then have a additional grace period (like 7-14 days) to actually get the item to the carrier or store.
Can a store change its return policy after I buy something?
The policy in effect at the time of your purchase generally applies to your transaction. However, if the policy becomes more lenient, some stores will honor the newer version. They are unlikely to hold you to a stricter policy enacted after you bought the item.
Making the Policy Work for You
A 60 day window return policy is a powerful tool for smart shoppers. It gives you the freedom to choose without pressure. The key is to understand the specific terms, keep your documentation, and act before the deadline. By following the clear steps outlined here, you can shop with confidence, knowing you have two full months to ensure your purchase is right for you. Always remember to check the final policy for any store you buy from, as details make all the difference.