32 Degrees Return Policy

If you’ve recently bought something from 32 Degrees and it’s not quite right, understanding the 32 Degrees return policy is your first step. This guide breaks down everything you need to know to make a return or exchange smoothly and quickly.

We’ll cover the time limits, condition requirements, and different methods for sending items back. Whether you shopped online or in a store, you’ll find clear instructions here. Let’s get started with the key details you should have handy.

The core 32 Degrees return policy is designed to be straightforward. You have 30 days from the date of purchase to initiate a return for a refund to your original payment method. For a hassle-free process, items must be unworn, unwashed, and in their original packaging with all tags attached.

This policy applies to purchases made both online and at their retail locations. Having your order number or receipt ready will speed things up significantly. It’s always a good idea to start the process as soon as you know you want to return something.

What is the Return Window?

You have 30 days to return your items. This count starts from the day your order was shipped or the day you bought it in a store. After this period, returns are generally not accepted, so timing is important.

What Condition Must Items Be In?

To qualify for a full refund, your return must meet these conditions:

Unworn and unwashed.
Free of any stains, odors, or damage.
All original tags and labels are still attached.
Returned in the original packaging if possible.

What Items Are Final Sale?

Some products cannot be returned. Always check the product description online, but typically final sale items include:

Clearance or heavily discounted items.
Items marked as “Final Sale” at checkout.
Opened or used underwear and socks for health reasons.
Gift cards.

Return Methods: Online vs. In-Store

The process differs slightly depending on where you bought your item. Here’s a quick comparison:

Online Purchases: Start your return through the 32 Degrees website or by contacting customer service. You’ll usually mail the items back using a prepaid label.
In-Store Purchases: Bring the item and your original receipt to any 32 Degrees retail location for an immediate refund or exchange.

Who Pays for Return Shipping?

For most standard returns within the 30-day window, 32 Degrees provides a prepaid return shipping label. However, if you are returning items from multiple orders separately, you might be responsible for shipping costs. Always check the instructions provided when you initiate the return.

How Long Do Refunds Take?

Once your return is received and processed at their warehouse, it can take 5-10 business days for the refund to post to your original payment method. You will get a confirmation email when the refund is issued. Refunds for store returns are usually instant at the register.

Step-by-Step Guide to Return an Online Order

Returning an online order involves a few simple steps. Following them carefully ensures your refund is processed without delays.

Step 1: Gather Your Information

You’ll need your order number and the email address used to place the order. This information is found on your shipping confirmation email or your online account.

Step 2: Initiate the Return Online

Log into your 32 Degrees account on their website.
Go to “Order History” or “My Orders.”
Select the item(s) you wish to return and provide a reason.
Choose between a refund or an exchange if available.

Step 3: Package Your Items

Place the items securely in a shipping box or the original package. Attach the provided return label clearly on the outside. Remove or cover any old labels. It’s wise to include a copy of the return authorization slip inside the box.

Step 4: Ship the Package

Drop off the package at the designated carrier (like USPS or UPS). Keep your drop-off receipt until you receive confirmation that your return has been delivered. This is your proof of shipment incase any issues arise.

How to Make an In-Store Return

Returning an item to a physical store is often the fastest option. Here’s what you need to do.

Bring the item in its original condition with all tags.
Have your original receipt or packing slip ready. If you don’t have it, they may try to look up the purchase with the card you used or your account.
Go to the cashier or customer service desk and let them know you’d like to make a return.
You’ll typically receive your refund on the spot to your original payment method.

Understanding Exchanges

If you need a different size or color, an exchange might be the best route. The process can vary.

Online Exchange Process

Often, the easiest way to “exchange” an online item is to simply return the original item for a refund and then place a new order for the correct size or color. This ensures you get the item quickly, especially if stock is low. Some return portals may offer a direct exchange option, which will be presented to you during the process.

In-Store Exchanges

Exchanges in-store are very simple. Bring the item you wish to exchange with your receipt, and you can swap it for the correct size or color right away, subject to store availability. The price difference will be charged or refunded accordingly.

What About Gift Returns?

Returning a gift you received follows a similar process but with a few special considerations.

You will need the gift receipt. Without it, the return may be offered as store credit at the current selling price, not the original purchase price.
The return window is still 30 days from the purchase date, which is why the gift receipt is important.
Refunds for gifts with a valid gift receipt are usually issued as store credit or an e-gift card.

Common Return Issues and How to Solve Them

Sometimes, returns don’t go perfectly. Here are solutions to frequent problems.

Missing Receipt or Order Number

If you’ve lost your receipt, contact customer service with as much information as possible: the date of purchase, the last four digits of the card used, or your email address. For in-store returns without a receipt, you may only qualify for store credit at the lowest recent sale price.

Returning After 30 Days

The 32 Degrees return policy is strict about the 30-day window. Returns submitted after this period are typically denied. It’s worth contacting customer service to explain your situation, but be prepared that they may not be able to make an exception.

Item Arrived Damaged or Defective

If your item arrived with a manufacturing flaw or was damaged during shipping, contact customer service immediately. They will often provide a prepaid return label and send out a replacement quickly, even outside the standard return window for these specific cases. Provide photos if they ask for them.

Return Shipping Label Problems

If you didn’t receive a label or it’s expired, go back into your return portal on the website to reprint it or contact customer service for a new one. Do not use your own label without authorization, as this can delay your refund.

Tips for a Smooth Return Experience

Inspect items as soon as they arrive to ensure they fit and are in good condition.
Keep all packaging and tags until you’re sure you’re keeping the item.
Initiate your return online as soon as you decide, even if you can’t mail it right away. This locks in the return date.
Use a trackable shipping method and keep your drop-off receipt.
Take clear photos of the items before you send them back, especially if they are high-value, for your own records.

Contacting 32 Degrees Customer Service

If you have questions that aren’t answered here, reaching out to their team is the next step.

Phone: The best number is usually found on the contact page of their official website.
Email: Use the contact form on their site for less urgent inquiries.
Social Media: Sending a direct message on platforms like Facebook or X can sometimes get a quick response.
When you contact them, have your order number, product details, and any relevant photos ready to share.

Frequently Asked Questions (FAQ)

How long does the 32 degrees return process take?

After they receive your return at their warehouse, it usually takes 5-10 business days to process and issue the refund. You’ll see the credit on your account a few days later depending on your bank.

Can I return 32 degrees items to a store?

Yes, you can return online purchases to a physical 32 Degrees store, as long as you have your receipt or order confirmation. This is often the fastest way to get your money back.

What is 32 degrees’ exchange policy?

Exchanges are handled by processing a return and then creating a new order. For the quickest result, especially for online orders, it’s recommended to place a new order separately while you process the return for the unwanted item.

Are there any restocking fees with 32 degrees returns?

No, 32 Degrees does not charge restocking fees for standard returns that meet their policy conditions. The only potential cost is if you choose to use your own return shipping method instead of their provided label.

Can I return washed or worn items?

No, items must be unworn, unwashed, and in original condition with tags to be eligible for a refund. Items that show signs of wear or washing will likely be sent back to you or you may only recieve partial credit.

What if my return gets lost in the mail?

This is why using the provided label and keeping your drop-off receipt is crucial. With that receipt, you can prove you shipped it, and customer service can help track the package or initiate an investigation with the carrier.

We hope this detailed guide helps you navigate the 32 Degrees return policy with confidence. Remember, acting within the 30-day window and keeping items in new condition are the two most important factors for a successful return. Always double-check your specific return instructions on the website, as policies can occasionally be updated.